Perhaps one of the most sensitive and potentially litigious times for landlords and tenants comes at the end of a tenancy, when the state of a property or its fittings can put a deposit at risk, leading to disputes.
A checkout report completed by an impartial party can help avoid this potential issue by providing an objective view of the condition of the property and define who is responsible for any costs.
What exactly is a checkout report?
This report is done at the end of a tenancy and provides a thorough record about the state of the property on the departure of the outgoing tenants. Each room is inspected and graded with the assessment of specific items, clearly stating whether any action required. The resulting report provides clear evidence to justify a deduction from the tenant’s deposit. It also provides information to the landlord of what action needs to be taken before the next tenants arrive.
The checkout report, together with an inventory at the beginning of a tenancy, provides evidence of when any damage may have occurred and so who is liable. If there is a dispute, these documents can be used as part of any adjudication process.
What does a checkout report include?
A checkout report provides a detailed description of damage, maintenance and cleanliness. As the reports are written in detail and contain photographic evidence, they offer a definitive set of findings from the checkout inspection.
It can be difficult for a landlord to make an objective assessment of acceptable wear and tear, but an independent assessor completing a checkout report will use their experience to make a fair judgement. Tenants can also be assured that there is nothing for the assessor to gain from the decisions they make regarding responsibility.
What are the benefits of a checkout report?
The great thing about Checkout Reports is that there are benefits for both parties:
- Reports can be completed by independent specialists to reassure tenants of the fairness of the checkout process.
- Tenants are more likely to agree with the Checkout Report findings if they see a fair assessment has been completed.
- A good checkout report process helps maintain a positive relationship between tenant and landlord.
- They prevent unnecessary costs and saves time for the landlord.
- They make the transition between consecutive tenants smoother, with the reports identifying early on any action to be taken before the next tenants arrive.
At No Letting Go, our trained inventory specialists provide a comprehensive Checkout Report and a service that both tenants and landlords can have confidence in. Their accurate and timely information to landlords and tenants facilitate a smooth and amicable departure the rental property.
No Letting Go
If you would like to find out more about how No Letting Go could become your property management partner, with our local and national network of specialists streamlining your costs, reducing your workload and keeping accurate inventories for your properties, then contact us today.
In England and Wales, Public Health England confirmed 359 cases of Legionnaires’ Disease, with 25 leading to death. The financial consequences to those held responsible for the infections were serious, but as a landlord, are you also in danger of breaking the law?
What is Legionella?
Legionnaires’ disease is a potentially fatal type of pneumonia caused by the Legionella bacterium. It can spread in small airborne droplets of contaminated water which people inhale. These droplets can be produced by water outlets in the home, such as taps and showerheads. It can also be caught by drinking contaminated water. Legionella can cause coughs, shortness of breath, fever, muscle aches and, in the worst cases, to death.
Any man-made water system can provide an environment in which Legionella bacteria can grow, with the right temperature and nutrient sources, such as rust, sludge, scale or biofilm). The more it can multiply, the greater the risk of exposure. For this reason, the water systems and outlets of a rented property need to be properly maintained and checked.
What does the law say?
If you are a landlord and rent a property or even a room within your home, you have a general legal responsibility under Section 3(2) of the Health and Safety at Work Act 1974 (HSWA) to ensure the health of your tenant by preventing their exposure to health and safety hazards in your property. There is also specific guidance for Legionnaires’ disease:
- Control of Substances Hazardous to Health Regulations 2002 (COSHH): This refers to hazardous substances, including biological agents such as the Legionella bacterium. It requires the landlord to identify and assess the risk to others on their property and to implement any necessary measures to control risk.
- L8 Approved Code of Practice (3rd edition) (ACOP): Published in 2001 and updated in 2013, this guidance stipulates a duty for landlords to carry out a risk assessment on tenants’ exposure to Legionella.
The penalties of failing to carry out a legionella risk assessment
If the Health and Safety Executive can prove that you, as a landlord, did not take adequate steps to control the risk of Legionnaires’ Disease, you can be liable to up to two years in prison, and an unlimited fine or both.
In 2016, one well-known company was fined nearly 2 million pounds for failing to take adequate measures to prevent a Legionella outbreak. That’s not even mentioning the damage done to reputation, business profits and the potential for legal action by the injured person.
A legionella risk assessment from No Letting Go
As well as our comprehensive range of services to private landlords and letting agencies nationally, including inventory management, No Letting Go also offer legionella risk assessment visits.
All of our inspectors are City and Guilds qualified, and they will give you clear, concise and comprehensive reports that highlight any risks and explain any actions you need to take to meet your recommended safety requirements.
If you want the peace of mind knowing your property is safe from the risk of Legionnaires’ disease, then contact us today.
A property inventory is a very important tool for anyone renting or managing a let property, and having this facility as a specifically designed system can greatly enhance its efficiency.
What challenges should a property inventory address?
When completing a property inventory, you need to have the confidence that it’s not only recording information accurately but that it’s also recording all the information necessary. If a dispute arises over the condition of a property, the information you’ve recorded could be integral to resolving the issue. A property inventory, therefore, needs to do the following:
- Ensure all key information is included in each report
- Provide proof of property issues
- Minimise financial risk by creating records that can be relied upon
- Reduce the risk of tenants, landlords, agents etc. not agreeing on the property’s condition
- Remove doubt by recording changes that have occurred over time
- Ensure the rented property is meeting legal requirements
How an inventory system addresses your challenges
Using the technology of an inventory system, such as No Letting Go’s Kaptur app, can provide a solution for many of the challenges of keeping good inventory management:
- Provides a web-based centralised booking system that’s easy to access and update, even remotely
- Allows current and historical inventories to be seen side by side to simplify viewing any changes
- Provides a fully documented audit trial
- Produces clear and precise records, agreed by both tenant and landlord, to reduce disputes when claims from deposits are required
- Identifies work to be done before the next tenant moves in
- Is mobile, allowing all administration to be completed on-site, capturing all information immediately
- Helps agents manage time efficiently by managing admin tasks such as orders, appointments, change notifications and alerts
- Provides documents in a format accepted by all Government deposit protection schemes
When an inventory system is made specifically for the task in hand, its real power is that it offers confidence for all parties and captures data very easily.
Who benefits from using this technology?
Whether tenant, landlord or agent, the success and benefit of Kaptur as an inventory management system is that it benefits all parties involved.
For agents, the efficiency of the app allows them to save time and provide uniformed reports. For landlords and tenants, the accuracy of the information and its real-time capture provides confidence in what’s been recorded. This reduces the risk of dispute over information and minimising the financial risk for both parties.
For those looking to increase efficiency in their lettings business and deliver professional reports to clients, an inventory management system provides a “one-stop-shop” solution.
No Letting Go
If you would like to discuss how our local support or national network at No Letting Go could help you as your property management partner, streamline your costs, reduce workload and keep accurate property inventories, then contact us today.
Owning a franchise is a very popular starting option for anyone with an urge to run their own business. At No Letting Go, our franchise business is thriving as entrepreneurial spirits join us and take advantage of the many opportunities an inventory management franchise offers.
Why is inventory management a good business opportunity?
The rental market is booming right now, and lockdown has done little to slow it down. Recent figures show a 22% increase in demand for lettings in comparison with the same period in 2019. In fact, it’s predicted that households within the private rented sector is set to rise by 5.79 million by 2021. This level of expansion offers exciting opportunities for anyone involved in the sector.
To manage the growth in the lettings market successfully, there will need to be a robust infrastructure of support services around it, and inventory management will play an essential role. Inventory management ensures the protection of both landlord and tenant and reduces the potential for disputes. Landlords value the ability to outsource inventory management as it saves them time, and our independence gives tenants greater confidence in the process.
Moving into a market with such growth opportunity is an exciting proposition for any new business owner, but when this can be done through a franchise, which offers the prospect of a readymade set-up and a recognised brand, it’s an opportunity to get your business career off to a flying start.
What’s special about a No Letting Go franchise?
In addition to an active market, business owners need to ensure that the franchise they’re considering can realise business opportunities and meet their aims.
Inventory management provides a clear advantage to those owning or managing a let property, but the advantage of owning a franchise comes when that franchise is established as a provider of a specialist service. A No Letting Go franchise offers just that:
- A recognised brand and the UK’s largest franchised provider of property reports to the UK residential rental market
- Provides a range of services in addition to the inventory management report, increasing income
- Has services established with a wide variety of letting businesses, including major chains of letting agents, independent local letting agencies, estate agencies, landlords, property management companies and local authorities
- Invests in extensive training in all aspects of delivering the services and running a business, from when you start up and continuing throughout your franchise ownership
- Based on a repeat business model, so once established you’ll see an ongoing flow of business
- Offers assurance that reports are comprehensive, compliant and simple to create, so you’ll always be in demand
Become a franchise owner
The desire to provide great customer service, deliver on promises and work hard are the main assets you need for starting out on your franchise ownership journey; no industry experience is required.
If you think you have what it takes, and running a franchise would suit your life and your business aims, please contact us to discuss joining the national network of inventory management specialists at No Letting Go.
A good landlord or property agent understands that the relationship with their tenant needs to be carefully managed in order to build a positive and successful long-term partnership from which both sides benefit. This requires the reliable delivery of a broad range of services to ensure that the tenant is kept safe and happy and to protect the position of the property owner.
If you own a rented property, it is always worth considering whether you will benefit from engaging a specialist property manager with experience required to deliver on that relationship.
The importance of property management
Purchasing a property to rent is a major investment, and property management is about looking after that investment so that it continues to give you the best return possible. Landlords also understand the additional benefits that good property management brings:
- Freeing up your time from keeping up to date with a multitude of compliance requirements
- Providing additional support when a landlord doesn’t have the capacity to look after their properties themselves.
- Ensuring that buildings are well maintained to generate maximum revenue
- Looking after the resident’s needs and wellbeing
- Acting as a point of contact between landlord and resident
- Understanding the legal requirements of renting property
What are property inventory management services?
At No Letting Go we offer a broad range of property reporting services to ensure we can assist either a landlord or agent to manage a successful let. These services include:
- Vacant property inspections: Checking your property is secure, and there are no maintenance issues, internally or externally. There’s often an insurance requirement for vacant properties to be inspected weekly or fortnightly.
- Abandonment notices: Ensuring these notices stay in place by regularly visiting the premises and reporting on the property’s security.
- Mid Term Reports: Every three to six months, we visit a property to ensure it is being maintained as agreed, check for damage and ensure that tenants are happy. We then produce a report that can be used to provide valuable evidence should a dispute arise in the future.
- Block management Inspections: Estate and block inspections are broad ranging, from fire and safety to maintenance and cleanliness, but can be tailored to each client’s needs, highlighting key areas for necessary action.
- Inventory management: Reporting any change, from the commencement to the termination of a tenancy, and providing evidence for recovering costs against deposits or insurances
- Fire and CO compliance: Inspecting and testing all alarms to ensure compliance with relevant regulations.
Why use specialist inventory services?
With a specialist property inventory service like No Letting Go you have access to a national network of inventory specialists. In addition to our experience and specialist knowledge, our letting management and landlord clients benefit from:
- A dedicated account manager
- Capacity to manager large and small portfolios
- A flexible range of property reporting services
- Guaranteed report delivery turnaround, working to a Service Level Agreement
- Use of an online platform which makes tracking easy
- Fully insured and qualified specialists
- Building your reputation as a good landlord or management agent
No Letting Go
If you would like to discuss how our national network can help with your property inventory management to generate accurate reports and protect your reputation as a landlord or letting agent, please contact us online.
A report at the beginning of the 2020 year stated that 30% of landlord-tenant disputes were a result of tenants not receiving communications about why their deposit wasn’t being returned. The second most common cause for dispute was cleanliness (23%), and the third was damage to property (18%).
What is a property inventory?
A property inventory is a comprehensive report which details the state of your property at the beginning of a tenancy. It provides information on the furniture, fixtures, fittings and general wear and tear. Anything that is damaged or missing can be recorded in front of a new tenant.
Why is an inventory important?
The extensive details recorded in a property inventory provides the evidence to show the contents, condition and cleanliness at the start of the tenancy. A comparison report will be prepared at the end of the tenancy to determine if any damage occurred during the tenancy. This makes it easier to recover costs against a deposit or zero-deposit replacement insurance. Without this crucial evidence, landlords can find themselves liable for the cost of the damage. And on the other hand, without this evidence, a tenant can’t prove they weren’t responsible for some damage.
In addition to helping to place responsibility for property damage, the report also highlights any issues to be addressed at the start of the tenancy and provides tenants with a clear expectation of the state in which the property should be returned.
The benefit to all parties in preventing disputes makes inventory management an essential part of the property letting process and sets the relationship between landlord, agent, property manager and tenant off to a good start.
What should an inventory report include?
A comprehensive inventory report should include the following:
- A record of meter readings and keys provided
- The condition and cleanliness of each room, including appliances, fixtures and fittings
- A record of the condition of the garden
- A signature from the tenant confirming they agree with the contents of the report
- A record of the condition of the mattresses (if fully furnished)
- Date and time-stamped photos of the property and its contents
- A record of furniture and furnishing fire safety labels
- Evidence that the smoke and carbon monoxide alarms comply with legislation
- A record of loose or frayed carpets, cracked glass or windows, missing keys and inoperable locks
Check In – Check Out
As important as the initial inventory report is, a check-out report recording the condition and cleanliness of the property as the tenant departs is equally important. This report, in conjunction with interim checks throughout the tenancy, documents any changes that have occurred to the property. This can be used to evidence to a tenant why deductions had to be made from their deposit. A sequence of reports also provides evidence for legal proceedings in the worst case.
No Letting Go
We offer an independent and unbiased professional reporting service, providing a written and photographic report on the condition of the property and its contents in addition to the standard of cleanliness. If you would like to discuss how our local support or national network could help you with your inventory management please contact us online or find your nearest branch.
Fulham has become one of South West London’s most popular areas for buyers and renters alike. With fantastic pubs, shopping and schools on offer, many young professionals and families are searching for properties for sale and rent in the area.
Looking for help managing your rental properties in the Fulham area? Our guide sets out some of the most trusted letting agents in Fulham and aims to help you find the services you’re looking for, right on your doorstep.
Whether you’re looking for property management support or help attracting the right tenants, the following London letting agents are on hand to help…
Winkworth Fulham & Parsons Green Estate Agents
Winkworth Fulham and Parsons Green estate agency has been active in Parsons green for 34 years and has seen first hand the rise in demand for property in the area. Their excellent knowledge of the local property market, combined with a strong team of property professionals makes them a highly recommended agency in the area.
Georgia Nicoll heads up the lettings team and is skilled at placing the best tenants in the right properties. The 4.7 Google rating attests to the excellent services they provide to customers.
40 New Kings Road, Fulham, Greater London, SW6 4ST
+44 (0) 20 7731 3388
John D Wood & Co Estate Agents Fulham Broadway
Located conveniently on the corner of Fulham road and North End Road, the Fulham office of John D Wood & Co offers sales and letting services to the surrounding area.
The lettings team provide tailored services to landlords and property professionals, aided by expert legal teams to help protect your investment. Satisfied clients attest to the teams’ efficiency, reliability and flexibility.
506 Fulham Rd, Fulham, London SW6 5NJ
020 3151 4134
Strutt & Parker Fulham
If you’re a London landlord or property professional looking for help with Fulham properties, Strutt & Parker are dedicated to helping match both corporate and private tenants with outstanding properties. Solid market knowledge, seamless property management services and flexible options make this letting agency a popular choice in the area.
Their impressive 4.9 star Google rating comes from the team’s professionalism and excellent communication skills.
701 Fulham Road, London, SW6 5UL
+44 20 7731 7100
KFH (Kinleigh Folkard & Hayward) Fulham
From the picturesque Eel Brook Common to the plentiful green spaces of Moore park and South Park, the team at KFH Fulham are very much clued up on Fulham’s offerings.
This estate and lettings agent offer everything from residential and commercial lettings, to portfolio management. Their dedication to clients is reflected in the 5 star Google review rating as customers describe their services as honest, helpful and attentive.
825-827 Fulham Road, Fulham, SW6 5HG
020 3993 4671
Chestertons Fulham Road
Chestertons Estate Agents have three offices in Fulham and their lettings team is run by Graham Jennings who has been working at the firm since 2009.
Reviews describe the team as having fantastic knowledge of the area and local property market.
654 Fulham Road, Fulham London SW6 5RU
+44 (0)20 7384 9899
Knight Frank Fulham Estate Agents
According to lettings manager Chiara Thomas, Knight Frank Fulham have seen a 72% increase in the number of tenancies starting via their corporate relocation service year on year.
From marketing, to finding reliable tenants and collecting rent, this agency is experienced at providing essential services for landlords in the area. With a wide network of partners and experts, Knight Frank are well placed to help landlords protect their investment.
203 New Kings Road, Fulham, SW6 4SR
Hamptons International Estate Agents Parsons Green and Fulham
Landlords and tenants alike praise Hamptons Parsons Green and Fulham for their attentive customer service and dedication to going above and beyond for their clients.
The Fulham office of Hamptons has been running successfully for 25 years, covering the postcodes SW6, W6 and W14. The international agency has wide exposure on property portals such as Zoopla and Rightmove and the team is confident they can get you the best rental price for your property.
193, New Kings Road, Fulham, London, SW6 4SS
020 3151 4176
Carter Jonas Parsons Green
The team pride themselves on their transparency, customer satisfaction and 24/7 availability.
783 Fulham Rd, Fulham, London SW6 5HD
020 7751 8898
Douglas & Gordon Fulham
The Douglas and Gordon Fulham office is well known for it’s high quality services and customer service, with the team being described as ‘diligent’, ‘approachable’ and ‘refreshing’.
The team are experts in both long term and short term lets and offer a wide range of professional services for landlords.
656 Fulham Rd, Fulham, London SW6 5RX
020 3918 3699
Savills have been operating in the property industry for many years, and the Fulham branch has earned a reputation for seamless efficiency. The agency deals with some of the most prestigious properties for sale and let in the area and has a detailed understanding of renters’ needs.
The team ensures that their clients are at the heart of their services and are available at all times of day.
191 New King’s Rd, Fulham, London SW6 4SW
020 7731 9400
No Letting Go Fulham
Fulham is a hugely popular area of central London, thanks to its great transport links, quality schools and attractive properties, making it a great location for prospective landlords to invest. If you’re looking for property inventory services in London, we can help.
The No Letting Go Fulham branch is run by Yosha Hussain, an experienced inventory and property reporting specialist, with great local knowledge.
Available services include:
- Detailed inventory reports
- Property visits
- 360 virtual photography
- Property appraisals
- And much more….
Find our full list of property inventory services here to maximise returns and protect your investment.
Although we all do our best to avoid them, void periods are a fact of life and most landlords and letting agents will find themselves with a vacant rental property on their hands at one point or another.
If you find yourself with an empty property, it’s important to keep it safe and secure. We’ve got some advice on how to protect vacant property and keep it in good condition until your next tenant comes along.
From security solutions to regular inspections, keep your property safe with these tips.
How Long Can A Rental Property Be Vacant?
If your rental property is left vacant for an extended period of time, you will need to inform your insurer. How long this period is can vary from insurer to insurer, so make sure you read the small print in your contract.
Usually, when a rental property is left vacant the insurance will go up as it is considered to be more of a risk.
Vacant Rental Property: The Risks
With no one living in the property to take care of day-to-day maintenance and inform you if something goes wrong, vacant properties present more of a risk for landlords and letting agents.
Here are some of the potential issues you could come across;
- Leaks or water damage
- Electrical faults
- Structural damage
- Pest infestations
- Weather damage
Vacant Property Security: The Solutions
While these potential issues sound scary, there are several steps you can take to ensure your property remains safe and secure.
Secure Doors and Windows
It’s good practice to change the locks between tenancies to minimise the risk of unlawful occupation. Having secure doors and windows also helps to prevent theft or squatting.
The RLA recommends using five lever mortice locks for external timber doors or a multi-point locking system for PVC doors, as well as door chains.
Regular Property Maintenance
Regular property maintenance is vital throughout the year, whether your rental property is occupied or not. By keeping on top of maintenance tasks, when it comes to vacant buildings, there is a smaller chance of structural or internal damage.
The main tasks to address include;
- Exterior maintenance e.g. replacing missing roof tiles or clearing guttering
- Regular servicing of boilers, pipes
- Interior maintenance
Depending on how long the property is left vacant, it may be wise to switch off certain utilities such as the electrics to minimise the risk of fire. However, if you’re dealing with an empty building over the winter period, scheduling the heating to come on periodically can prevent mould growth.
Perhaps the most important measure you can take is to ensure all smoke and CO checks are up to date.
Installing Security Systems
Installing an alarm system or extra site security can discourage theft or vandalism to your property. Security services can include;
- 24 hour security cameras
- Alarm system
- Security lights
- Property security services
Alert the Neighbours
Having a quick chat with the neighbours or sending round a letter is a cost-effective way of protecting your investment. Asking the neighbours to act as property guardians and alert you if they spot any suspicious activity or leaks before they create permanent damage can save you time and money in the long run.
Take Advantage of PropTech
PropTech innovation has come on leaps and bounds over the last couple of years and there are plenty of solutions out there to help landlords and letting agents protect their properties remotely. From leak detection to remote temperature control and live streaming- you’re sure to find an app to put your mind at ease.
Vacant Property Inspections
Vacant property inspections are vital for the protection and security of your property. Most insurance companies require vacant properties to be visited weekly or fortnightly to check for any security or management issues and ensure they are dealt with promptly.
Improve Your Marketing Materials
No landlord or letting agent wants a vacant rental property on their hands. To avoid this situation from occurring in the first place, it pays to invest in quality marketing materials.
We offer a 360 degree virtual property photography service to show off your property to a high standard, producing images for use in marketing and inventory reporting.
No Letting Go’s Vacant Property Protection Services
As experienced partners to landlords, letting agents and property professionals around the UK, we understand the importance of keeping your property safe and secure during void periods.
As part of our services, we offer essential vacant property inspections to check for any damage and arrange for swift repairs. Whether you are a landlord living overseas or a letting agency needing help with your portfolio, our dedicated clerks are on hand to help.
Discover the rest of our property inventory services here.
Looking for trusted Islington letting agents?
As a provider of landlord and letting agent services, we work with a wide range of companies within the property market and understand the importance of finding dedicated and reliable property agents to protect your investment.
A good letting agent has excellent local knowledge and understands the specific pain points of letting property in a particular area. While our previous blog looked at the best letting agents in London, we’re taking a closer look at specific localities to help you identify the best property management services in your local area.
First up, we list some of the best Islington letting agents providing professional, friendly services to landlords and businesses in the area.
Excellent Google reviews are a testament to this agency’s responsive customer service and dedication to clients. Taking great pride in the local community, the Islington branch of Chestertons lettings and estate agency is partnered with William Tyndale School, London Calling coat collection and St Mungo’s.
Their lettings team is head up by David Manning, who has over 20 years’ experience in the industry.
327-329 Upper Street, Islington London N1 2XQ
Daniel Rose Residential Ltd
Settling in Islington in 2004 after letting properties around North West London, this family run lettings agency take pride in the personal touch they provide as part of their property services, going above and beyond for their clients.
Daniel Rose Residential provides landlords with property valuation, marketing material and promotion on popular property portals such as Zoopla and Rightmove.
This agency is a member of Client Money Protect (CMP) and The Property Ombudsman.
Ground Floor Office, 99 White Lion Street, London, N1 9PF
Felicity J Lord Letting Agents Islington
Described as sincere, trustworthy and tech-savvy by clients, Felicity J Lord Letting Agents in Islington is part of a multi-award winning agency.
The Islington office of Felicity J Lord covers a wide area, including Highbury, Canonbury, Barnsbury, Hoxton, Kings Cross, Caledonian Road, Holloway, Arsenal, Finsbury Park and Stroud Green.
Anthony Szabo, Area Director (Lettings)
Islington Felicity J Lord, 313 Upper Street, Islington, London, N1 2XQ
Islington Properties describes itself as a ‘boutique residential property services company’ and is renowned for offering unique insights into the local area. Their Sales & Lettings Manager has worked in Islington for the past ten years and the rest of the team are ARLA qualified.
The team also offers tailored property management services as well as property valuations with no obligation to commit.
111 Upper St, Islington, London, N1 1QN
Founders Of London
From Islington to Regents Park, Founders of London have a combined 20 years of experience managing properties in prime central London locations.
With a close attention to detail, the agency offers free market appraisal to landlords as well as expert advice on maximising returns. The professional website and marketing materials on offer help to attract quality tenants with a short turnaround.
Founders of London are members of The Property Redress Scheme (PRS) and Clients’ Money Protection Scheme (CMP).
47 Islington Park Street, London, N1 1QB, United Kingdom
Hemmingfords lettings agent started out as a husband and wife team with a mission to make lettings more transparent for both landlord and tenant.
Working with properties in Islington, Shoreditch, Clerkenwell, Hackney, Bethnal Green and the City, the couple live and work in the area and have extensive local knowledge. They also strive to be an eco-friendly option by minimising printing and using electric company cars.
Co-founder Rose has landlord experience herself and can offer guidance, care and value within all aspects of the rental process.
We Work, 41 Corsham St, Hoxton, London N1 6DR
This independent, family run lettings agent has been providing lettings and property management services since 1999. Described as helpful and professional without being ‘pushy, the small team at Friar Lettings are valued by clients for their down to earth nature and reliability.
Gainsborough Studios North, Unit A, 1 Poole Street, N1 5EB
Charles David James
Charles David James lettings in Islington provides professional services to a small number of clients to ensure each one feels taken care of and specialises in managing property for homeowners relocating overseas.
Charlie is described by clients as ‘approachable’, ‘honest’ and ‘helpful’ with a straightforward approach.
Unit 11 Canonbury Yard, 202-208 New North Road, London N1 7BJ
PG Estates Islington
Since taking the reins from his father in 2005, Ed Gormley has taken PG Estates lettings to new heights. Excellent customer service and forging long-standing relationships is at the heart of the company’s ethos.
Rave reviews from the landlords and tenants on their books are a testament to the care the team at Islington put into their dealings with customers. They offer bespoke marketing, property management and short lets as part of their services.
The lettings agent is a member of The Property Ombudsman and ARLA.
020 7226 4994
350 Upper Street, Islington, London, N1 0PD
Kinleigh Folkard & Hayward Islington Estate Agents
In operation since 1977, Kinleigh Folkard & Hayward can be found in 60 locations across London, making it one of the larger estate agents on our list. They have a wide network of specialists and experienced staff on hand. Their high Google review rating from Islington clients speaks volumes about their superb communication, professionalism and efficiency.
298 Upper Street, Islington, N1 2TU
No Letting Go Islington & Camden Property Inventory Services
No Letting Go’s Islington and Camden branch is led by Chris Ford. After 23 years of experience in the retail industry, Chris made the switch to property in 2017. Since then, property has become his passion and he always strives to go above and beyond for his clients of landlords and letting agents.
The Islington & Camden team offer;
- Highly detailed inventory reports
- Inventory Management in Islington
- Smoke and Carbon Monoxide Inspections
- 360 Virtual Photography
- Property Appraisals and Floorplans
- Property Visit (Mid Term Inspection)
- Legionella Risk Assessment and water testing
48 Weavers Way, London NW1 0XE, UK
Are you a letting agent operating in the Islington area that we’ve missed off our list? We’d love to hear from you! Get in touch to be added to the list or head to the website to discover our range of property inventory services.
The number of older tenants in the private rental sector is growing. Factors such as a rising elderly population along with the cost and effort of property maintenance is making older people turn to rental properties in their later years.
The benefits of renting to elderly tenants are plentiful. From longer tenancy agreements to reliability, we explore these advantages, along with the factors landlords and letting agents need to consider to meet their needs.
The Benefits of Renting to Elderly Tenants
Focusing on elderly groups as your target tenant can bring great advantages to landlords and letting agents;
Older people are more likely to require a settled home rather than move house every few years. As they’ve passed the age of extending their families, older tenants have stable jobs or are in retirement. If you’re looking for a long term tenant (which means less costs and time spent on the property in the long term) then elderly tenants are a good bet.
Tenants with more life experience tend to be reliable, have a steady income from their job or pension and pay their rent on time. When issues arise, older tenants are more likely to have the experience and knowledge to report them swiftly and keep on top of their own day to day property maintenance responsibilities.
Unlike younger tenants and students, elderly tenants are unlikely to host lots of parties or demonstrate any behaviour that could irritate neighbours. If your property is located very close by other properties or you have had issues with noise complaints in the past, older tenants could be a solution.
Elderly Tenant Rights
As with any tenant, landlords must be vigilant in upkeeping tenants’ rights and not discriminating by age or any other factor.
Anti-discrimination laws are in place to protect tenants from unlawful eviction and ensure they find suitable housing.
As a landlord or letting agent you must;
- Ensure all rental property advertisements do not discriminate by age, race or any other defining factors. E.g. you cannot specify an age range when advertising for tenants
- Never tell a prospective tenant that the property is unavailable when it is
- Never end a tenancy without reason
- Make any necessary adjustments to your property when renting to tenants with disabilities as can be found in the Equality Act 2010
Elderly Tenants and Health Issues
One of the big factors to consider when renting to elderly tenants is the possibility of health issues and disabilities. Some common health problems that occur in later life include;
- Mobility issues
- Hearing impairment
- Sight impairment
Tenants with dementia may struggle to remember to pay rent on time or find the right numbers to call to report issues. In this case, you may need to set up an automated payment system and make more regular property inspections.
As a landlord, you may need to make adjustments or allowances for tenants with health issues or disabilities if they’re living in your property. From fitting stair lifts to changing your communication channels, we explore this in more detail further down the page.
Things to Consider When Renting to Elderly Tenants
Here are some main points for landlords to consider to ensure elderly tenants’ needs are met;
Elderly tenants are more likely to require a peaceful area with easy access to essential amenities such as shops, the post office and everyday services.
If you’re targeting elderly tenants, do your research first to find desirable areas for this tenant group.
Consider Allowing Pets
For many older people, pets provide essential companionship and emotional support. When renting to this tenant group, it’s worth considering allowing pets as this will make your property more desirable to a wider pool of tenants.
If you’re worried about damage to the property, asking for a higher deposit is a reasonable request.
Many older people who have not grown up with email or mobile phones may struggle to use these communication channels. When dealing with older tenants, you may need to stick to phone calls or letters.
Determining the easiest forms of communication at the start of the tenancy will help encourage a positive landlord/tenant relationship. Some tenants with sight impairments may require all written communication in Braille.
Property Adjustments for Older People
Under the 2010 Equality Act, landlords are required by law to make any reasonable adjustments to their properties to allow tenants with disabilities to live safely and comfortably.
This could include;
- Installing access ramps for wheelchair or mobility scooter users
- Installing stair lifts
- Installing railings in the bathroom
- Fitting accessible kitchen and bathroom facilities
- Widening doors for wheelchair access
- Ground floor level access
- Unrestricted parking access
Living Safely: Family Contact Numbers
If your tenant has a fall or you are unable to contact them and are concerned for their safety, it’s a good idea to have access to the contact details and phone numbers of close family members. Having a small number of people you can contact regarding your tenant can help ensure their safety and strengthen the lines of communication.
Elderly tenants can be more vulnerable to break ins and door to door scams. Ensuring the rental property is safe and secure can help protect your tenant against crime. To secure your property;
- Always change the locks between tenancies
- Ensure all windows have good quality locks
- Ensure all external doors are well fitted
- Consider an alarm system
- Fit security lighting
- Fit a front door buzzer or peep hole to allow tenants to check who’s at the door before answering
Evicting An Elderly Tenant: The Right Way
For elderly tenants, finding a new rental home can prove more difficult, particularly if they suffer from age related health issues. If your tenant is late on rent payments or if there are any property maintenance issues, try to find a solution before beginning the eviction process.
For example, helping the tenant set up automated rent payments or providing advice on where to find government financial support could make all the difference. Likewise, encouraging your tenant to employ a cleaner or approaching family members for help could solve any property maintenance issues.
However, if there is no alternative and you need to evict your tenant, here’s some advice;
- Seek legal advice before proceeding
- Always follow the correct laws, regulations and procedures
Protecting Your Property
For some older people, property maintenance becomes harder as they experience reduced mobility. This can be a concern for landlords of furnished properties, worried about damage beyond fair wear and tear.
To protect your property long term, always invest in a professional property inventory report as evidence of the condition of the property at the start of the tenancy. This way, you will be in a better position to recover any costs at the end of the tenancy.
Get Help Being A Responsible Landlord
Renting to elderly tenants can be very rewarding, as older tenants tend to look for longer tenancies. However, renting to this tenant group can require certain adjustments and property management tasks that take up time.
If you rent to elderly tenants, investing in a professional property inventory service can save you time and help to ensure you’re fulfilling all your obligations as a landlord.
From regular property inspections to property inventory reports – No Letting Go provide a wide range of property services across the UK.
Browse our full list of property inventory services to find out how we could help.