Large National Letting Agent

This larger national letting agent was looking for a reliable property inventory provider that could accommodate their existing processes, reduce their admin burden and maintain compliance requirements to improve end of tenancy negotiation times.

Case Study A

This agency has national coverage, with a several centralised hubs managing the administrative tasks involved in the life cycle of a property tenancy. They were looking for an inventory management supplier with full national coverage to maintain compliance requirements at move in and move out and provide reliable evidence to improve end of tenancy negotiation times, reduce complaints and highlight non-compliance issues. It was important that each region received the same level of service and provided consistent reporting to assist in managing the end of the tenancy as efficiently as possible.

With a large number of property managers booking inventory management jobs at the central hub, it was important to have one point of contact with the inventory supplier to enable a streamlined process.

No Letting Go were able to meet these requirements, but also offer a number of additional services to further streamline processes to keep administration to a minimum: –

• Centralised Account Manager – To maintain reliability by providing a single point of contact to take accountability for day to day issues and measure service standards
• Reports stored electronically on a secure server and fully accessible – Easy retrieval for mislaid or historic reports
• 24-hour remote management – Using Kaptur software, providing real-time management of all services
• Audit Trail – Full documented history of move in and move out reports and ability to evidence compliance checks.
• Service level agreement – Built into the clerk workflow so instructions are followed and consistency with the ability to add additional services such as RTR checks
• Centralised invoicing – Invoicing tailored to your needs, minimising mistakes and improving client accounts administration.

If you would like to find out how we can bespoke a service that fits with your business, please contact Joe Chaplin or Justine Tomlinson on 01322 555128 or [email protected]

Case Study B

This large regional agency with multiple branches, with all properties managed through the main branch. They were looking for a solution that enabled them to integrate their inventory and property inspections with their existing technology service providers, enabling them to use a combination of an external professional inventory provider for inventories and check outs and have the ability to complete mid-term inspections or overflow reports with their own internal teams, particularly in peak summer months. It was important that each of their branches received a reliable and consistent service and that all data was stored and accessible centrally, both for GDPR and compliance purposes.

No Letting Go were able to meet these requirements, but also offer a number of additional services to further streamline processes to keep administration to a minimum: –

• Flexible Inventory and Inspection resource – Using an integration into their internal software system, the client was able to seamlessly choose to place any inspections bookings either with an internal staff member or with any of No Letting Go’s regional offices. Improving internal processes, booking times and flexible workforce to manage peak times.
• Integration – Kaptur is the engine that runs No Letting Go’s network and provides clients with the software to complete any inspection. Fully integrated with companies such as Fixflo and Teclet. Providing quick and easy booking and management of documents.
• Fully GDPR compliant – All information and data is held securely in Kaptur management system
• 24-hour remote management – Using Kaptur software, we provided real time management of all services for all property managers and in-house clerks.
• Audit Trail – Full documented history of move in and move out reports and ability to evidence compliance checks.
• Centralised invoicing – Simple, clear and concise invoicing covering your software usage and No Letting Go services. Bespoke to your invoicing needs.

If you would like to find out how we can bespoke a service that fits with your business, please contact Joe Chaplin or Justine Tomlinson on 01322 555128 or [email protected]