This client manages multiple residential blocks, and with the recommendations of the Hackett Report, wanted to improve their on-site inspection regime. They were looking for a property reporting network who could provide weekly and monthly compliance inspections across the UK.
This client manages multiple residential blocks and with the recommendations of the Hackett Report, wanted to greatly improve their on-site inspection regime. They required weekly and monthly compliance inspections covering the communal areas of all property assets across the UK. They needed guaranteed accurate and reliable reporting on health and safety, regulatory and compliance assets such as emergency light testing, fire alarm and sprinkler inspections, and registering incomplete actions. As they cover properties all over the UK, they were looking for a reliable service provider that could offer national coverage with a guarantee. No Letting Go utilises its own property inventory software that enables us to provide bespoke reports for the client and through our 80+ regional offices, were able to roll out a fully national service quickly and efficiently. By providing client access to our system, we enabled them to have complete transparency of the day to day operation, provide documented evidence of inspections, address non-compliance and other maintenance actions through our audit trail for each building or estate.
Listed below is the full service we provided this client:-
- Centralised Account Manager – Oversee the scheduling of all inspections, guaranteeing completion according to requirements. Managing day to day issues and maintaining service standards
- Reports stored electronically on a secure server and fully accessible – Easy retrieval for historical report checking
- Audit Trail – Full documented history of move in and move out reports and ability to evidence compliance checks.
- Bespoke service level agreement – Enables national consistency with the ability to add additional inspection or inventory services
- Centralised invoicing – Invoicing linked to estates and respective clients, minimising mistakes and improving client accounts administration.
- Access to a highly trained network – Professionally trained national service of inventory and property inspection specialists
If you would like to find out how we can bespoke a service that fits with your business, please contact Joe Chaplin or Justine Tomlinson on 01322 555128 or [email protected]
This client are leaders in corporate residential property management. They were looking for a national inventory supplier who could also accommodate a range of bespoke inspections and compliance checks.
This client are market leaders in the corporate residential property management market taking care of over 50,000 units, across multiple portfolios. The portfolio team were looking for a national inventory management supplier who could deliver very detailed inventory and check out property reports, but also provide a range of additional bespoke inspections to manage additional compliance checks or asset inspections. They were also looking for an efficient way to access a large network of inventory experts without the hassle of working with multiple offices.
As the client manages multiple portfolios, they also required individual invoicing and bespoke service agreements for each portfolio.
Here is how No Letting Go provided a solution to fit their business model: –
| Individual portfolio invoicing | Speeding up the accounting process for the client |
| Client log in to view all portfolios | Delivering real-time status updates |
| One central booking team | Day to day management of the jobs for the network |
| Consistent reports with bespoke SLA’s Per portfolio |
Enabling the client to deliver a bespoke service to individual clients |
| Monthly compliance reporting | Ensuring property compliance standards are evidenced |
If you would like to find out how we can bespoke a service that fits with your business, please contact Joe Chaplin or Justine Tomlinson on 01322 555128 or [email protected]
This larger national letting agent was looking for a reliable property inventory provider that could accommodate their existing processes, reduce their admin burden and maintain compliance requirements to improve end of tenancy negotiation times.
Case Study A
This agency has national coverage, with a several centralised hubs managing the administrative tasks involved in the life cycle of a property tenancy. They were looking for an inventory management supplier with full national coverage to maintain compliance requirements at move in and move out and provide reliable evidence to improve end of tenancy negotiation times, reduce complaints and highlight non-compliance issues. It was important that each region received the same level of service and provided consistent reporting to assist in managing the end of the tenancy as efficiently as possible.
With a large number of property managers booking inventory management jobs at the central hub, it was important to have one point of contact with the inventory supplier to enable a streamlined process.
No Letting Go were able to meet these requirements, but also offer a number of additional services to further streamline processes to keep administration to a minimum: –
- Centralised Account Manager – To maintain reliability by providing a single point of contact to take accountability for day to day issues and measure service standards
- Reports stored electronically on a secure server and fully accessible – Easy retrieval for mislaid or historic reports
- 24-hour remote management – Using Kaptur software, providing real-time management of all services
- Audit Trail – Full documented history of move in and move out reports and ability to evidence compliance checks.
- Service level agreement – Built into the clerk workflow so instructions are followed and consistency with the ability to add additional services such as RTR checks
- Centralised invoicing – Invoicing tailored to your needs, minimising mistakes and improving client accounts administration.
If you would like to find out how we can bespoke a service that fits with your business, please contact Joe Chaplin or Justine Tomlinson on 01322 555128 or [email protected]
Case Study B
This large regional agency with multiple branches, with all properties managed through the main branch. They were looking for a solution that enabled them to integrate their inventory and property inspections with their existing technology service providers, enabling them to use a combination of an external professional inventory provider for inventories and check outs and have the ability to complete mid-term inspections or overflow reports with their own internal teams, particularly in peak summer months. It was important that each of their branches received a reliable and consistent service and that all data was stored and accessible centrally, both for GDPR and compliance purposes.
No Letting Go were able to meet these requirements, but also offer a number of additional services to further streamline processes to keep administration to a minimum: –
- Flexible Inventory and Inspection resource – Using an integration into their internal software system, the client was able to seamlessly choose to place any inspections bookings either with an internal staff member or with any of No Letting Go’s regional offices. Improving internal processes, booking times and flexible workforce to manage peak times.
- Integration – Kaptur is the engine that runs No Letting Go’s network and provides clients with the software to complete any inspection. Fully integrated with companies such as Fixflo and Teclet. Providing quick and easy booking and management of documents.
- Fully GDPR compliant – All information and data is held securely in Kaptur management system
- 24-hour remote management – Using Kaptur software, we provided real time management of all services for all property managers and in-house clerks.
- Audit Trail – Full documented history of move in and move out reports and ability to evidence compliance checks.
- Centralised invoicing – Simple, clear and concise invoicing covering your software usage and No Letting Go services. Bespoke to your invoicing needs.
If you would like to find out how we can bespoke a service that fits with your business, please contact Joe Chaplin or Justine Tomlinson on 01322 555128 or [email protected]