The UK government has introduced Awaab’s Law, set to take effect from October 2025, to ensure landlords take responsibility for fixing dangerous living conditions, particularly damp and mould. The law is named after Awaab Ishak, a two-year-old boy who tragically died in 2020 due to prolonged exposure to mould in his family’s social housing.
While the law currently applies to social landlords, there is growing pressure for similar standards in the private rental sector. This means landlords and letting agents must take proactive steps to ensure properties remain safe and compliant.
What Awaab’s Law Requires
- Prompt Investigation & Repair: Landlords must respond to hazardous damp and mould reports within set timeframes.
- Emergency Fixes Within 24 Hours: Urgent hazards must be addressed immediately.
- Phased Expansion: While damp and mould are the current focus, further safety regulations are expected to follow.
Failure to comply could lead to severe legal consequences for landlords and letting agents, making it crucial to have robust inspection and reporting processes in place.
How No Letting Go Can Help Landlords Stay Compliant
No Letting Go provides specialist property reporting and inspection services that help landlords and letting agents meet their legal obligations while protecting tenants’ well-being.
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Mid-Term Property Inspections
Regular mid-term inspections help landlords identify early signs of damp and mould before they become severe. Our detailed reports highlight potential issues so action can be taken before tenants escalate complaints.
🔗 Learn more about mid-term inspections
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Inventory and Check-Out Reports
By keeping accurate inventory and check-out reports, landlords can track changes in a property’s condition over time. If damp and mould appear, having a clear record helps establish whether it’s due to structural issues or tenant negligence.
🔗 Explore our inventory services
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Property Health Checks
No Letting Go offers specialist property condition reports that assess key risk areas, including ventilation, leaks, and damp. This helps landlords address hidden hazards before they become serious compliance issues.
🔗 Find out more about property health checks
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Protecting Landlords from Legal Risks
With detailed, time-stamped property reports, landlords can prove they have taken reasonable steps to maintain a safe living environment. This is essential if disputes arise with tenants or authorities regarding property conditions.
Take Action Now
With regulations tightening, landlords and letting agents must act now to ensure properties remain compliant and tenants are protected. No Letting Go provides the expert reporting and inspection services needed to stay ahead of these changes.
📞 Get in touch today to discuss how we can support your compliance efforts.
When dealing with illegal activity in a rental property, landlords and letting agents must balance their legal rights with tenant protections. Under UK law, you must follow strict procedures to enter a property, even if you suspect illegal activity, such as a marijuana farm. Here’s how landlords can proceed while remaining compliant with the law.
Landlord’s Right to Enter the Property
Under the Landlord and Tenant Act 1985, landlords can enter a property for specific purposes:
- Routine Inspections and Repairs: You have the right to inspect or carry out repairs, but you must give the tenant at least 24 hours’ written notice. This must be at a reasonable time of day, and without tenant consent, you cannot force entry unless it’s an emergency.
- Emergency Access: For emergencies like gas leaks or flooding, landlords can enter without notice. These are extreme cases where immediate action is required to protect the property.
- Suspicion of Illegal Activity: If you suspect illegal activity, such as drug production, this does not qualify as an emergency. You must still follow the normal access procedures. Entering without permission could lead to legal consequences for breaching the tenant’s rights.
Steps to Take if You Suspect Illegal Activity
If you suspect illegal activity in your rental property, here’s how to proceed legally:
- Document the Suspicion: Collect evidence of the activity, such as complaints from neighbours, odd property modifications, or unusual behaviour from the tenant.
- Involve the Letting Agent: Notify your letting agent. They should have regular access to the property and can act on your behalf, documenting any suspicious activity.
- Contact the Police: For serious illegal activity, like drug cultivation, notify the police. They have the legal authority to enter and investigate without needing tenant permission.
- Serve a Notice for Inspection: You can still issue a 24-hour notice for an inspection. If the tenant refuses access or blocks entry repeatedly, this could constitute a breach of tenancy.
- Legal Action for Access: If the tenant continues to refuse access, apply for a court injunction. This legal order compels the tenant to grant access, particularly if it’s hindering your legal obligations for repairs or inspections.
- Ending the Tenancy: Persistent refusal to allow access may lead to serving a Section 8 notice for a breach of contract, especially if it prevents you from fulfilling your obligations.
Letting Agent Responsibilities
Professional letting agents are crucial in managing access and addressing illegal activity. Here’s how they can assist:
- Regular Inspections: Agents are responsible for conducting mid-term inspections and flagging any concerns. If access is denied, they should notify the landlord immediately.
- Reporting Suspicious Activity: Agents should report any suspicious behavior to both the landlord and authorities. They are the first line of defense in protecting the property.
- Facilitating Legal Processes: Letting agents should help landlords take legal steps, such as issuing breach notices or applying for court orders to access the property.
- Communicating with Authorities: Agents can liaise with the police in cases of suspected illegal activity, ensuring everything is handled properly and within the law.
- Managing Documentation: Detailed documentation, including inspection reports, inventories, and communication records, is essential for legal claims and insurance purposes. Agents should maintain all relevant records for potential legal or insurance claims.
How Letting Agents Can Help
Letting agents play a key role in managing situations involving suspected illegal activity. They can:
- Conduct Inspections: Ensure regular, documented inspections are done and alert the landlord to any refusals or concerns.
- Coordinate with Police: Engage with authorities if illegal activity is suspected, ensuring compliance with legal requirements.
- Provide Legal Support: Assist in serving notices and applying for injunctions, or even starting eviction proceedings if necessary.
- Document Everything: Maintain detailed records that protect the landlord’s interests, helping with deposit claims and insurance payouts.
In summary, landlords should rely on their letting agents to manage access issues and suspicions of illegal activity. Agents can handle the legal aspects while ensuring the landlord’s property and interests are protected, preventing any legal repercussions from improper actions.
In an era where the real estate landscape is continuously evolving, safety and efficiency in property management have never been more critical. The importance of a meticulous property inventory process cannot be overstated, especially when adapting to the current challenges. At No Letting Go, we’re committed to providing landlords and property managers with state-of-the-art solutions that not only streamline inventory management but also ensure compliance and safety. Here are some best practices for property inventory in today’s real estate environment.
Leverage Technology for Contactless Inventories
The ongoing global health crisis has underscored the need for minimal contact solutions. Utilising digital inventory tools like No Letting Go’s Kaptur software enables property managers to conduct comprehensive inventories without the need for face-to-face interactions. This approach not only reduces health risks but also enhances efficiency, allowing for real-time updates and access to inventory reports.
Implement Rigorous Health and Safety Checks
Now more than ever, health and safety checks are an integral part of the property inventory process. Ensuring that properties meet current health guidelines and safety regulations is paramount. This includes checking for proper ventilation, ensuring fire safety measures are in place, and verifying the functionality of smoke and carbon monoxide detectors. A thorough inventory provides an opportunity to assess these critical elements throughout the year.
Maintain Detailed Records
Accurate and detailed record-keeping has always been a cornerstone of effective property management. In the current landscape, it becomes even more significant. Detailed records help in tracking the condition of the property over time, documenting any changes or damages, and proving compliance with safety regulations. In the event of disputes or legal challenges, having meticulously maintained records can be invaluable.
Prioritise Transparency with Tenants
Clear communication and transparency with tenants are essential, particularly when conducting inventories. Inform tenants about the processes in place and the steps being taken to ensure their safety. Providing tenants with access to inventory reports fosters trust and can help in quickly resolving any discrepancies or concerns.
Stay Informed on Regulatory Changes
The real estate sector is subject to frequent regulatory changes, especially concerning health and safety standards. Staying informed on these changes and adapting your inventory process accordingly is crucial for compliance. Regularly review your practices and ensure they align with the latest guidelines and regulations.
Focus on Sustainability
Sustainability is becoming an increasingly important factor for tenants. Incorporating sustainability checks into your property inventory process—such as assessing energy efficiency and identifying opportunities for green improvements—can not only enhance the property’s appeal but also contribute to long-term sustainability goals.
Engage Professional Services
While technology offers excellent tools for inventory management, the expertise of professional inventory clerks remains indispensable. Engaging services like No Letting Go ensures that your inventories are conducted by experienced professionals, providing peace of mind and freeing up valuable time to focus on other aspects of property management.
Adapting to the current real estate landscape requires a proactive approach to property inventory management. By embracing technology, prioritising safety, and adhering to best practices, landlords and property managers can navigate these challenging times effectively. No Letting Go remains committed to supporting our clients through innovative solutions and expert services, ensuring that safety and efficiency are at the forefront of every property inventory.
In the digital age, property professionals require systems that can keep pace with the fast-moving property market while providing the accuracy and efficiency needed to manage vast portfolios. No Letting Go’s cloud-based inventory management system represents a seismic shift in property management – empowering agents, landlords, and property managers with a suite of tools designed for success in the modern era.
Revolutionising Property Inventory Management
No Letting Go is at the vanguard of property inventory management, offering a cloud-based solution that brings unparalleled efficiency to the task of managing rental properties. Our system is tailored to meet the demands of today’s property professionals, providing them with the capability to perform their roles with greater precision and less effort.
The Cloud Advantage
Our inventory management system is hosted in the cloud, which means you can access your property inventories anytime, anywhere. Gone are the days of office-bound databases and paper-based systems susceptible to loss and damage. With No Letting Go, your data is secure, backed up, and easily retrievable, ensuring continuity and peace of mind.
Real-Time Updates and Collaborations
Real-time data is the lifeblood of property management. Our system allows for instant updates and seamless collaboration among team members, no matter their location. This immediacy ensures that property professionals can make informed decisions quickly, respond to tenants’ needs promptly, and manage properties more proactively.
Streamlining Operations
Efficiency is more than a buzzword; it’s the cornerstone of effective property management. Our system streamlines the entire inventory process, from creating entries to scheduling inspections and generating reports. This consolidation of tasks eliminates redundancy, saves time, and reduces the likelihood of errors, allowing professionals to focus on higher-value activities.
A Tailored Experience
Every property is unique, and so are the needs of every property professional. No Letting Go understands this, which is why our cloud-based system offers customizability to fit the specific needs of our clients. Whether it’s bespoke reporting or integrating with other property management software, we ensure our system works for you, not the other way around.
The No Letting Go Edge
Cutting-Edge Reporting
Property reports are critical documents in the rental process. Our cloud-based system enables the generation of detailed, professional reports that can withstand legal scrutiny and provide clear evidence should disputes arise. These reports are essential for protecting the interests of landlords and tenants alike.
Proactive Maintenance
A well-maintained property is the key to tenant satisfaction and retention. Our inventory management system includes maintenance tracking features that alert property professionals to potential issues before they become costly repairs, ensuring that properties remain in top condition.
Training and Support
At No Letting Go, we don’t just provide a platform; we offer comprehensive training and support to ensure that our clients can maximise the benefits of our system. Our dedicated team is always ready to assist with any queries, demonstrating our commitment to your success.
No Letting Go’s cloud-based inventory management system is more than just a tool; it’s a game-changer in the property industry. It empowers property professionals to manage their portfolios with an unprecedented level of control and efficiency. In an ever-competitive market, our system is the ally that property professionals need to excel. Join the revolution and experience the future of property inventory management with No Letting Go.
Housing is more than just shelter; it’s a cornerstone of wellbeing and a foundation for personal and community development. In the UK, the Decent Homes Standard has been a benchmark for the quality of residential properties. This comprehensive guide aims to unravel what the Decent Homes Standard entails and its significance for tenants, landlords, and housing professionals.
What is the Decent Homes Standard?
The Decent Homes Standard is a policy that was introduced by the UK government to improve the condition of public housing. It’s a criterion that social housing must meet to be considered ‘decent’ for habitation. Its inception aimed to ensure that all social housing could provide a safe and healthy environment for the occupants.
The Four Criteria of a Decent Home
To be deemed ‘decent’, a home must meet four criteria:
It must be free from serious hazards: Guided by the Housing Health and Safety Rating System (HHSRS), any home classified as decent should not pose serious risks to the health and safety of occupants.
It must be in a reasonable state of repair: Homes should not suffer from major disrepair issues. Crucial elements like roofing, windows, and structural components must be in good condition.
It must have reasonably modern facilities: A decent home should have up-to-date basic amenities, including kitchens less than 20 years old and bathrooms less than 30 years old, to ensure comfort and functionality.
It must have efficient heating and insulation: To ensure thermal comfort, homes should have effective heating systems and proper insulation.
The Impact on Social Housing
Since its establishment, the Decent Homes Standard has had a significant impact on social housing. Landlords have been incentivised to upgrade and maintain their properties, which has:
Improved living conditions: Tenants now enjoy safer, more comfortable homes.
Reduced health inequalities: By eradicating hazards, there’s been a notable improvement in the wellbeing of occupants.
Enhanced energy efficiency: Upgraded insulation and heating systems have led to lower energy bills and reduced carbon footprints.
Challenges and Progress
Despite its success, the journey to ensuring all homes meet the Decent Homes Standard has not been without challenges. Funding limitations, logistical hurdles, and varying degrees of compliance have been significant obstacles. However, continued efforts and investments have been steadily overcoming these barriers.
The Role of Property Professionals
For letting agents, landlords, and property managers, understanding and adhering to the Decent Homes Standard is crucial. Not only does it ensure compliance with legal obligations, but it also fosters trust with tenants and enhances the reputation of their services.
Property professionals must conduct regular inspections and maintenance to keep up with the standard. Moreover, they should stay informed about any updates to housing regulations to ensure their properties remain compliant.
The Future of Housing Standards
Looking ahead, the Decent Homes Standard is likely to evolve to incorporate sustainability and smart technology, reflecting the changing landscape of what is considered ‘decent’ living.
The Decent Homes Standard serves as an essential framework in the UK’s pursuit of quality housing for all. It exemplifies a commitment to the health, safety, and comfort of tenants while setting a clear benchmark for landlords and housing authorities. As we advance, it is paramount that all stakeholders in the housing sector continue to embrace and contribute to these standards, ensuring they adapt to the ever-evolving definition of a ‘decent’ home.
Utilising No Letting Go’s property management services can be pivotal in ensuring that rental properties not only meet but maintain the criteria set out by the Decent Homes Standard. Here’s why:
1. Professional Inspections and Audits
No Letting Go provides professional property inspections which are essential in identifying potential health and safety hazards, ensuring that homes are free from serious risks as outlined by the Housing Health and Safety Rating System (HHSRS), which is a key component of the Decent Homes Standard.
2. Detailed Inventory Reports
Their inventory reports are thorough and detailed, documenting the state of repair for various property elements. This can help in ensuring that properties are kept in a reasonable state of repair, another requirement of the standard.
3. Regular Maintenance Checks
By conducting regular maintenance checks, No Letting Go helps to promptly address any issues of disrepair before they become serious, thereby preserving the integrity of the property and ensuring it has modern facilities and amenities.
4. Energy Efficiency Advice
No Letting Go can provide advice and services that help improve the energy efficiency of a property, ensuring it has efficient heating and insulation. This not only helps landlords meet the Decent Homes Standard but can also reduce the property’s carbon footprint and heating costs.
5. Compliance with Current Legislation
No Letting Go stays abreast of the latest in property legislation, including updates to the Decent Homes Standard. This means landlords and agents can rest assured that their properties remain compliant with current regulations.
6. Addressing Issues Swiftly
With regular checks, No Letting Go can identify and address issues like damp, mould, or structural problems quickly, ensuring they do not escalate into more significant problems that could breach the Decent Homes criteria.
7. Quality Assurance
Their services offer a guarantee of quality and accuracy, which gives landlords and agents the assurance that the property inspections and reports are reliable and can stand up to scrutiny if required.
8. Tenant Satisfaction
By ensuring properties meet the Decent Homes Standard, No Letting Go helps to increase tenant satisfaction and retention, as tenants are more likely to stay in a home that is well-maintained and comfortable.
9. Dispute Resolution
In case of disputes, particularly at the end of tenancies, No Letting Go’s detailed reports and inspections can provide clear evidence to resolve issues fairly and in accordance with the Decent Homes criteria.
10. Future-Proofing Properties
No Letting Go’s commitment to incorporating the latest technology and best practices in property management means that they are well-positioned to adapt to future changes in the Decent Homes Standard, keeping properties ahead of the curve.
In summary, using No Letting Go’s services provides landlords and letting agents with a robust framework for managing their properties in line with the Decent Homes Standard. This partnership not only ensures compliance but also elevates the standard of living for tenants and preserves the value of the property assets over time.
In the realm of property inventory management, No Letting Go has emerged as a beacon of excellence and reliability. With a plethora of services tailored to meet the diverse needs of the property sector, No Letting Go has carved a niche for itself, ensuring that properties across the UK are safe, compliant, and well-managed. Among its vast array of offerings, three services stand out due to their popularity and effectiveness: inventories, mid-term inspections, and check-outs. Let’s delve into the success of these services and understand what sets them apart.
- Inventories: The Foundation of Property Management
The inventory service provided by No Letting Go serves as the bedrock for any tenancy agreement. It offers a detailed record of the property’s condition at the start of a tenancy, ensuring that both landlords and tenants have a clear understanding of the property’s state. This comprehensive documentation acts as a protective shield, preventing potential disputes and misunderstandings down the line.
- Mid-Term Inspections: Ensuring Continuous Compliance
Regular inspections during a tenancy are crucial to ensure that the property remains in good condition and any arising issues are promptly addressed. No Letting Go’s mid-term inspection service offers a thorough check, identifying potential problems and ensuring that tenants are adhering to their contractual obligations. This proactive approach not only maintains the property’s condition but also fosters a positive landlord-tenant relationship.
- Check-Outs: Concluding Tenancies with Clarity
As a tenancy draws to a close, the check-out service becomes indispensable. No Letting Go’s meticulous approach ensures that the property’s condition at the end of the tenancy is compared with the initial inventory, highlighting any damages or changes. This clear comparison ensures that any deductions from the deposit are fair and justified, minimising disputes.
The Pillars of No Letting Go’s Success
Several factors contribute to the success of these popular services:
– Ease of Booking and Tracking: With a 24/7 online booking portal, property professionals can effortlessly book and track reports, ensuring timely and efficient service delivery.
– Guaranteed Protection: No Letting Go takes pride in its guarantee that properties are safeguarded by their reports. Their end-of-tenancy check-out, in particular, assigns responsibility, be it to the tenant or landlord. Impressively, less than 0.01% of these reports end up in adjudication, as reported by My Deposits.
– Audit Trail: A unique feature of No Letting Go’s system is the presence of an audit trail on each job. This trail ensures transparency, accountability, and can be instrumental in managing disputes and maintaining service levels.
– Tailored Services: Recognising the diverse needs of the property sector, from large national agents to small independents, No Letting Go offers bespoke solutions. Whether it’s a complete outsource service, leveraging their Kaptur software for in-house inventory management, or a combination of both, clients receive services that seamlessly integrate with their operations.
In Conclusion
No Letting Go’s commitment to excellence, combined with its tech-driven approach and customer-centric services, has solidified its position as a leader in property inventory management. The success of its most popular services – inventories, mid-term inspections, and check-outs – is a testament to its dedication to ensuring safe, compliant, and harmonious tenancies across the UK.
Our perception of homeownership is changing. For the vast majority, buying a property used to seem like a natural step, but it’s now predicted that by 2025 over 50% of adults under the age of 40 will be in private rented accommodation. In the UK, demand from renters is 43% higher than the last five-year average.
So what’s driving this change, is it set to continue, and what will be the impact on landlords?
The advantages of renting
Perhaps one of the biggest reasons more people are choosing to rent is because the rental market, once subject to rumours of unscrupulous landlords and high rents, has evolved and is perceived as a more progressive market that accommodates people’s needs. Renting is seen as advantageous because:
• You don’t have to worry about maintenance costs, unlike homeowners.
• It’s easier and quicker to rent than to buy a home.
• Financially it’s less of a burden; a smaller deposit is required, monthly rent can be cheaper than a mortgage repayment, there is no home insurance, solicitors’ fees or stamp duty.
• Tenancy terms can vary to suit needs, so planning for a future move is easier.
• More controls in the rental market mean tenants enjoy more legal protection.
• No danger of the negative equity trap
The barriers to getting on the property ladder
Perhaps the most significant impact on the rental market has been people’s ability to buy a home. Many find themselves unable to get a foot on the property ladder, particularly affecting the younger generation. It has been suggested that up to a third of millennials may never own their own home, while half will rent into their forties. This isn’t just linked to the difficulty of saving up a deposit. High house prices mean more expensive mortgage repayments; coupled with tighter lending requirements, it is harder to get a mortgage.
Unstable personal finances
The rise in house prices is compounded by wages stagnating while the cost of living is increasing. Even if finances were there to buy a home, many are put off by the perception that the housing market can be unstable and may trap you in a property that no longer suits your needs.
Whether driven by financial considerations or a general change in societal attitudes, people are now making different lifestyle choices, including more social living. Searches for UK-based co-living rental opportunities increasing by 4000% in the last four years, and the build to rent sector continues to grow, offering an exciting option for tenants.
Offering amenities such as gyms and concierge services, build to rent properties offer a different lifestyle in sought-after locations with the flexibility of long and short term tenancy periods. This seems to be speaking loudly to many people who feel that their homes should provide the flexibility to meet the demands of life today.
For landlords and agents who have well-managed properties to offer and who listen to their tenants’ needs and the market, the prospects are good. Renting is seen as an exciting alternative to homeownership, with the potential to offer something more aligned to how people are living and working today.
No Letting Go
Contact No Letting Go today if you would like to discuss how our local support or national network at No Letting Go could become your inventory partner, streamlining your costs and reducing your workload.
The home buying and rental markets have faired well over the past couple of years, despite the challenges presented by the pandemic and possibly because of government help. But as we head into 2022, should we expect to see a continued buoyancy in the market?
While no one is predicting a sudden or dramatic decline in the housing market, it looks as though there is some uncertainty over how much will change.
What’s affecting the property market?
We’ve seen a resilient housing market over the past couple of years. The stamp duty holiday and the desire for people to move out of cities and find open space during lockdown or an extra room for a home office to accommodate new working from home lifestyles have all helped to drive demand in the purchase and rental sectors.
However, the stamp duty holiday has ended, and we see life returning more to the “status quo ante” than predicted, so how will people respond?
We also see an increased cost of living, higher interest rates and general economic uncertainty, all of which will affect the confidence of tenants and homeowners, but to what extent? The housing markets looks uncertain; however, some key themes are prevailing, which we’ll try to draw our predictions from.
Nine key predictions for 2022
Early predictions for 2022 already suggest the following:
• Economic uncertainty persuades homeowners to stay put, reducing the number of sales instructions compared to a more buoyant market in 2021.
• A reduced supply of houses to the market will see house prices increase. To what extent is debatable, but prices should level out through the year.
• A lack of properties in the rental market will also continue the ongoing increases in rental prices.
• However, rises in house prices could encourage more homeowners to sell their homes, ameliorating the supply of stock in the market.
• Increasing rental legislation and rising house prices may lead to more landlords selling their rental properties, putting further pressure on the rental market. Energy-efficient, new-build homes continue to be in demand, but supply will struggle to meet demand as shortages in materials and labour continue to have an impact.
• Homes in city centres will increase in popularity again as people head back to work in the cities to avoid commuting. However, there may still be a continued drawn to the suburbs as employees make hybrid working arrangements permanent.
• Build to rent will continue to grow and diversify to include the individual house market, rather than just flats. Big names, including John Lewis, are entering the market and attracting investors enticed by this booming market.
• The delayed Renters Reform Bill is expected to take effect this year and will encourage more people to consider the rental market as their next home because of the greater protection enjoyed by tenants.
A positive outlook for the future
An uncertain economic environment may still have a cooling effect on the housing market. Still, we expect cautious optimism after people see the worst of the pandemic recede behind them. This will probably be enough to keep the market moving and give cause for a more positive outlook on the year ahead.
No Letting Go
If you would like to discuss how our local support or national network at No Letting Go could streamline your cost and reduce your workload as your inventory partner, then contact No Letting Go today.
No Letting Go are proud to announce that we have been SHORTLISTED for a prestigious ESTAS customer service award! To be announced in October 2021.
ESTAS honour the best agents, conveyancers, mortgage advisors and suppliers in the UK.
The annual ESTAS awards occur in Spring and Autumn, attracting the top players in the UK’s property and lettings industry.
The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer and broker clients in 2020.
Now in their 11th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence that is instantly recognisable by agents and highlights a supplier’s commitment to quality service.
Twenty-eight supplier firms have made this year’s shortlist across various product sectors. Property professionals in the last year submitted a record total of 9,500 reviews.
ESTAS Brand Ambassador Phil Spencer will announce the winners at the 18th annual ESTAS Awards on 22nd October. Spencer said, “the industry’s leading suppliers are instrumental in helping property professionals provide excellent service, they are an extension of that experience so the service they deliver is crucial, it’s therefore only right that ESTAS puts the spotlight on their efforts.”
No Letting Go said, “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off”.