TDS state that in 2009/10 the top three causes of disputes were as follows:
Cleaning – found in 46% of complaints
Damage – found in 29% of complaints
Redecoration – found in 24% of complaints
An interesting story below on Landlordzone from the AIIC supports No Letting Go’s policy of detail first, technology second. Read on……
The use of technology in inventories could end up costing landlords far more than they bargained for, according to The Association of Independent Inventory Clerks (AIIC).
The perception of inventories by some lettings agents is that inventories can be very long, time-consuming and somewhat of a laborious process, resulting in several landlords and management companies opting for the use of technology in inventories, believing it will save them time and money.
The use of technology in inventories claims to help landlords and management companies to complete inventories in a matter of minutes, with the ability to add large quantities of photographs which can provide evidence in tenancy dispute claims.
In reality, whilst some systems are considerably better than others, most technology, including digital photography, does not allow for the inclusion of sufficient detail to provide indisputable evidence of original condition at the start of a tenancy.
For this reason in many tenancy dispute cases according to The AIIC, the adjudicators have thrown out technology-based inventories, as they cannot deliver the level of detail required which means that the landlord can lose hundreds of pounds in lost cases.
Pat Barber, Chair of The AIIC, comments: “Inventory reports should contain a full description of a property and its contents with details on every bit of damage and its exact location at the start of a tenancy. As an inventory is a binding legal document that provides a complete record of the condition and contents of a property, it is only effective if it is accurate.
“Without an accurate and properly detailed inventory, a landlord has no evidence to prove that the property has been damaged in any way during the tenancy and therefore will find it almost impossible to withhold any deposit money from the tenants.
The AIIC is committed to excellence and professionalism in the property inventory process and works hard to ensure that all landlords, tenants and letting agents understand the importance and benefits of professionally completed property inventories.
The aim of the AIIC is to ensure that every landlord, tenant and agent in the UK is aware of the importance of the inventory process and the benefits of employing an independent, professional inventory clerk.
Nick Lyons commented on the above article saying “No Letting Go believe technology is critical to improve the speed of the inventory, aid in management of paperwork and to help reduce costs, but not at the expense of the detail of an inventory”
An interesting article I received from Tom Entwistle at Landlord Zone.
A landlord has been fined £10,000 for failing to comply with the requirements of two Improvement Notices served by the Council.
Cllr. Chris Wells, Cabinet Member for Community Services, said: “I am pleased that the magistrates decided to fine Sandwich Properties Ltd the maximum amount. This company was clearly unable or unwilling to look after their property, and did not have any regard for the safety of tenants.
We always try to work with landlords to improve housing conditions, but where such blatant disregard for tenant safety is evident, we will use every power available to us to ensure that rogue landlords are brought to justice and tenants are provided with the safe living environment that everyone deserves.
We are also committed to protecting the public purse wherever possible, especially in these times of financial constraint. This is why we always charge for the service of Improvement Notices if the deadlines set out within them are not met”.
In 2009, officers of the Housing Regeneration Team visited 102 Grosvenor Place in Margate and found a property containing four flats which contained serious health and safety hazards. There were no fire precautions or safe means of escape and none of the lights in the shared entrance or staircase were working. The property had been neglected and the internal conditions were dirty and dilapidated.
Following enquiries, Sandwich Properties Ltd of Rookwood Road, London, was identified as the freehold owner. Subsequently, the council served enforcement notices on the freehold owner requiring fire safety improvements and suitable lighting within the common areas.
Unfortunately, when officers returned to the premises after the notice deadlines had passed, none of the work had been completed. Attempts were made to try and meet with the company to discuss the situation, but the company ignored the council’s letters.
In a case heard at Canterbury Magistrates’ Court on Tuesday this week (01 February 2011), Sandwich Properties Ltd were found guilty of failing to comply with the notices without reasonable excuse and fined the maximum £5,000 for each offence. The company was also ordered to pay a victim surcharge of £15 and contribute £100 towards the council’s prosecution costs.
As the lack of artificial lighting presented a considerable risk to the tenants of the property, the council stepped in and installed suitable lighting themselves. The company has been charged with the full cost of this work, together with the cost of officer time and a further administration fee. The company was also charged £911.25 for the council’s expenses associated with service of the original notices. Further action is now being pursued to ensure that the fire safety improvements are made.
If you are an owner of a residential building containing common areas, and would like advice about your health and safety responsibilities, you can contact the Council’s Housing Regeneration Team on 01843 577437 for further information.
Press Release – Thanet District Council: 03 February, 2011
|I read this last week on Property Drum about Google – a good or bad thing?|
|I am interested to know where they are going next with property as the tools they have add enormous value to people looking for or managing property.|
|Google has dropped its property search function on worldwide maps. “Not every bet is going to pay off,” says spokesman.|
Six months after last summer’s fanfare of a new dawn in property mapping, Google’s quest for domination of the property search process is to be shelved.
A Google spokesperson told PROPERTYdrum, “This feature wasn’t used as extensively as we would have liked, and proved difficult to maintain, so we’ve removed it. Note that all Google Maps layers are not going away, just the real estate layer, which was our first foray with displaying vertical industry information via the maps interface.
This also allows us to prioritise resources and focus more on our core commitment to search, local search and building maps that provide a digital atlas of the real world. Google likes to experiment because we believe that’s the best way to create ground-breaking products and features that make a difference in people’s lives. But not every bet is going to pay off.”
As ever with the ‘less than good news’ the story was not released to the press with the usual noise, but softly filtered to key people yesterday. Later, writing on his blog, Brian McClendon, VP, Google Earth and Maps, said:
“At Google one of our key philosophies is to take risks and to experiment. To that end, in July 2009 we announced the ability to find property for sale or rent directly on Google Maps. This is one of the “search options” next to the search box on Google Maps, and is currently available in the US, Australia, New Zealand, the UK and Japan.
“In part due to low usage, the proliferation of excellent property-search tools on real estate websites, and the infrastructure challenge posed by the impending retirement of the Google Base API (used by listing providers to submit listings), we’ve decided to discontinue the real estate feature within Google Maps on February 10, 2011.
“We’ve learned a lot and been excited to see real estate companies use Google Maps in innovative ways to help people find places to live, such as Coldwell Banker’s use of Google Maps and YouTube, or Realtor.com’s Android app that lets you draw a shape on a map to find all properties you’re interested in.
“Yet we recognize that there might be better, more effective ways to help people find local real estate information than the current feature makes possible. We’ll continue to explore this area, but in the meantime, Google offers other options to home-seekers: you can still access other information in Maps such as local businesses, directions and transit times, as well as aerial and Street View imagery to explore where you might want to move, and also use Google search results to find helpful real estate information and websites.
“Real estate companies can also continue to use tools from Google to help connect with buyers and renters who use the Internet to research properties. For example, companies can use the Google Maps API to embed customized maps that are useful to potential clients right on their own web pages. Our Google for real estate professionals site contains various methods for generating leads and improving real estate business operations.”
The property portals’ reactions have been quiet, but Sheraz Dar, Acting Group Marketing Director at The Digital Property group said,
“Homehunters have a complex and often comprehensive set of criteria when searching for a property, and as such need more information than a simple listing. As Google acknowledge themselves, an immense effort goes into producing a property portal. Here at The Digital Property Group we fully understand these needs and through our property portals FindaProperty.com, PrimeLocation.com and Globrix.com we provide a wide variety of tools to assist the homehunter in their search”
So for now at least, estate agents’ concerns about For Sale by Owner (FSBO) damaging their already struggling businesses, and the property portals sensing a very real danger that agents wouldn’t need them, it is back to the status quo. The reason being that nobody actually raced to google Maps to find a home; it seemed just as easy to look at the clean, clear details on a portal, or even, for the real old fashioned types, in the newspaper or actually, heavens above, in the estate agents’ windows. Proof perhaps that you can lead a horse to water but you can’t make him drink.
What if I don’t have any money to invest? Go get it! There is an unlimited supply of Professional Real Estate Investors who want to invest in Real Estate right now. You just have to find them, present your plan and get them to invest with you. First, Professional Real Estate Investors. All they do, all day long, is look for deals. They have cash. They also hang out in public places. So go where they gather. Every month you can find Real Estate Investors with cash in hand, trying to buy property at Public Auction. Go there and get names and emails. Go there with a property prospectus and hand it out. The goal is to find out what these investors are looking for and fill that demand. Also, Real Estate Investor have properties to sell and or rent. Go to your local newspaper or sites like Craigslist and look in the “Homes For Rent” section. Call on the rentals and make contact. Tell them who you ask them if they are looking to expand their Real Estate portfolio. You will find stable, long term Investors with money. Another great source to find money is by contacting local Property Management Companies. You can offer to send deals to them via email and fax that they can distribute to their client Investor database. The Property Management Company will love you as it helps build inventory for them as well. It is truly a win- win situation between you and the property management company. The money and resources are out there. Remember, if you create a profitable deal the money …
Landlord Dude abandons his hot tub to discuss keeping inventory in his work van. Broadcasting from the back of his maintenance work vehicle, Paul Dizmang shows you what it takes to stay organized in property management. Visit his web site at www.getpaul.com for more information or to rent property in Springfield, MO!
No Letting Go release more discovery dates for people wanting to get involved in the property inventory management industry.
Discovery Day Dates – 2010/2011:
Tuesday 24th August London
Thursday 30th September Birmingham
Wednesday 27th October London
Thursday 25th November Manchester
Tuesday 18th January Bristol
Thursday 17th February London
Contact No Letting Go at www.nolettinggo.co.uk or on 0845 659 9980 for more information on our inventory franchises throughout the UK
www.pmdave.com 3nd Interview with Marc Cunningham of Grace Management & Investment. PmDave: What should I look for in a property manager? Marc Cunningham: In this market you have to be careful because what we have seen in the past 12 months you see property management companies popping up all over the place. Because a lot of Realtors that find their business a little slow – Realtors that have done nothing but sales they have nothing to do, they are not making any money. So they are deciding to jump in to the property management business so suddenly their are a lot of property management companies to choice from. Just like any other industry so are good and some are bad. So you look for longevity see that the property management company has been around a while. Make sure they are a company that specialize in property management and they company that just sells homes and doing a little bit to supplement by doing property management. You want some one that specialize in that. Make sure they have enough inventory so they are not just depending on you Mr. Owner to make their income you don’t want to be one of ten customers this person has because you need to have a bigger base than that, yet you don’t want them so big that they are just rolling in to their system and you don’t get the service that you think you need. Someone that has been around awhile someone that knows what they are doing. I always tell owners, when you are talking to property management companies – think of …
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