A good landlord or property agent understands that the relationship with their tenant needs to be carefully managed in order to build a positive and successful long-term partnership from which both sides benefit. This requires the reliable delivery of a broad range of services to ensure that the tenant is kept safe and happy and to protect the position of the property owner.
If you own a rented property, it is always worth considering whether you will benefit from engaging a specialist property manager with experience required to deliver on that relationship.
The importance of property management
Purchasing a property to rent is a major investment, and property management is about looking after that investment so that it continues to give you the best return possible. Landlords also understand the additional benefits that good property management brings:
- Freeing up your time from keeping up to date with a multitude of compliance requirements
- Providing additional support when a landlord doesn’t have the capacity to look after their properties themselves.
- Ensuring that buildings are well maintained to generate maximum revenue
- Looking after the resident’s needs and wellbeing
- Acting as a point of contact between landlord and resident
- Understanding the legal requirements of renting property
What are property inventory management services?
At No Letting Go we offer a broad range of property reporting services to ensure we can assist either a landlord or agent to manage a successful let. These services include:
- Vacant property inspections: Checking your property is secure, and there are no maintenance issues, internally or externally. There’s often an insurance requirement for vacant properties to be inspected weekly or fortnightly.
- Abandonment notices: Ensuring these notices stay in place by regularly visiting the premises and reporting on the property’s security.
- Mid Term Reports: Every three to six months, we visit a property to ensure it is being maintained as agreed, check for damage and ensure that tenants are happy. We then produce a report that can be used to provide valuable evidence should a dispute arise in the future.
- Block management Inspections: Estate and block inspections are broad ranging, from fire and safety to maintenance and cleanliness, but can be tailored to each client’s needs, highlighting key areas for necessary action.
- Inventory management: Reporting any change, from the commencement to the termination of a tenancy, and providing evidence for recovering costs against deposits or insurances
- Fire and CO compliance: Inspecting and testing all alarms to ensure compliance with relevant regulations.
Why use specialist inventory services?
With a specialist property inventory service like No Letting Go you have access to a national network of inventory specialists. In addition to our experience and specialist knowledge, our letting management and landlord clients benefit from:
- A dedicated account manager
- Capacity to manager large and small portfolios
- A flexible range of property reporting services
- Guaranteed report delivery turnaround, working to a Service Level Agreement
- Use of an online platform which makes tracking easy
- Fully insured and qualified specialists
- Building your reputation as a good landlord or management agent
No Letting Go
If you would like to discuss how our national network can help with your property inventory management to generate accurate reports and protect your reputation as a landlord or letting agent, please contact us online.
A report at the beginning of the 2020 year stated that 30% of landlord-tenant disputes were a result of tenants not receiving communications about why their deposit wasn’t being returned. The second most common cause for dispute was cleanliness (23%), and the third was damage to property (18%).
What is a property inventory?
A property inventory is a comprehensive report which details the state of your property at the beginning of a tenancy. It provides information on the furniture, fixtures, fittings and general wear and tear. Anything that is damaged or missing can be recorded in front of a new tenant.
Why is an inventory important?
The extensive details recorded in a property inventory provides the evidence to show the contents, condition and cleanliness at the start of the tenancy. A comparison report will be prepared at the end of the tenancy to determine if any damage occurred during the tenancy. This makes it easier to recover costs against a deposit or zero-deposit replacement insurance. Without this crucial evidence, landlords can find themselves liable for the cost of the damage. And on the other hand, without this evidence, a tenant can’t prove they weren’t responsible for some damage.
In addition to helping to place responsibility for property damage, the report also highlights any issues to be addressed at the start of the tenancy and provides tenants with a clear expectation of the state in which the property should be returned.
The benefit to all parties in preventing disputes makes inventory management an essential part of the property letting process and sets the relationship between landlord, agent, property manager and tenant off to a good start.
What should an inventory report include?
A comprehensive inventory report should include the following:
- A record of meter readings and keys provided
- The condition and cleanliness of each room, including appliances, fixtures and fittings
- A record of the condition of the garden
- A signature from the tenant confirming they agree with the contents of the report
- A record of the condition of the mattresses (if fully furnished)
- Date and time-stamped photos of the property and its contents
- A record of furniture and furnishing fire safety labels
- Evidence that the smoke and carbon monoxide alarms comply with legislation
- A record of loose or frayed carpets, cracked glass or windows, missing keys and inoperable locks
Check In – Check Out
As important as the initial inventory report is, a check-out report recording the condition and cleanliness of the property as the tenant departs is equally important. This report, in conjunction with interim checks throughout the tenancy, documents any changes that have occurred to the property. This can be used to evidence to a tenant why deductions had to be made from their deposit. A sequence of reports also provides evidence for legal proceedings in the worst case.
No Letting Go
We offer an independent and unbiased professional reporting service, providing a written and photographic report on the condition of the property and its contents in addition to the standard of cleanliness. If you would like to discuss how our local support or national network could help you with your inventory management please contact us online or find your nearest branch.
Fulham has become one of South West London’s most popular areas for buyers and renters alike. With fantastic pubs, shopping and schools on offer, many young professionals and families are searching for properties for sale and rent in the area.
Looking for help managing your rental properties in the Fulham area? Our guide sets out some of the most trusted letting agents in Fulham and aims to help you find the services you’re looking for, right on your doorstep.
Whether you’re looking for property management support or help attracting the right tenants, the following London letting agents are on hand to help…
Winkworth Fulham & Parsons Green Estate Agents
Winkworth Fulham and Parsons Green estate agency has been active in Parsons green for 34 years and has seen first hand the rise in demand for property in the area. Their excellent knowledge of the local property market, combined with a strong team of property professionals makes them a highly recommended agency in the area.
Georgia Nicoll heads up the lettings team and is skilled at placing the best tenants in the right properties. The 4.7 Google rating attests to the excellent services they provide to customers.
40 New Kings Road, Fulham, Greater London, SW6 4ST
+44 (0) 20 7731 3388
John D Wood & Co Estate Agents Fulham Broadway
Located conveniently on the corner of Fulham road and North End Road, the Fulham office of John D Wood & Co offers sales and letting services to the surrounding area.
The lettings team provide tailored services to landlords and property professionals, aided by expert legal teams to help protect your investment. Satisfied clients attest to the teams’ efficiency, reliability and flexibility.
506 Fulham Rd, Fulham, London SW6 5NJ
020 3151 4134
Strutt & Parker Fulham
If you’re a London landlord or property professional looking for help with Fulham properties, Strutt & Parker are dedicated to helping match both corporate and private tenants with outstanding properties. Solid market knowledge, seamless property management services and flexible options make this letting agency a popular choice in the area.
Their impressive 4.9 star Google rating comes from the team’s professionalism and excellent communication skills.
701 Fulham Road, London, SW6 5UL
+44 20 7731 7100
KFH (Kinleigh Folkard & Hayward) Fulham
From the picturesque Eel Brook Common to the plentiful green spaces of Moore park and South Park, the team at KFH Fulham are very much clued up on Fulham’s offerings.
This estate and lettings agent offer everything from residential and commercial lettings, to portfolio management. Their dedication to clients is reflected in the 5 star Google review rating as customers describe their services as honest, helpful and attentive.
825-827 Fulham Road, Fulham, SW6 5HG
020 3993 4671
Chestertons Fulham Road
Chestertons Estate Agents have three offices in Fulham and their lettings team is run by Graham Jennings who has been working at the firm since 2009.
Reviews describe the team as having fantastic knowledge of the area and local property market.
654 Fulham Road, Fulham London SW6 5RU
+44 (0)20 7384 9899
Knight Frank Fulham Estate Agents
According to lettings manager Chiara Thomas, Knight Frank Fulham have seen a 72% increase in the number of tenancies starting via their corporate relocation service year on year.
From marketing, to finding reliable tenants and collecting rent, this agency is experienced at providing essential services for landlords in the area. With a wide network of partners and experts, Knight Frank are well placed to help landlords protect their investment.
203 New Kings Road, Fulham, SW6 4SR
Hamptons International Estate Agents Parsons Green and Fulham
Landlords and tenants alike praise Hamptons Parsons Green and Fulham for their attentive customer service and dedication to going above and beyond for their clients.
The Fulham office of Hamptons has been running successfully for 25 years, covering the postcodes SW6, W6 and W14. The international agency has wide exposure on property portals such as Zoopla and Rightmove and the team is confident they can get you the best rental price for your property.
193, New Kings Road, Fulham, London, SW6 4SS
020 3151 4176
Carter Jonas Parsons Green
The team pride themselves on their transparency, customer satisfaction and 24/7 availability.
783 Fulham Rd, Fulham, London SW6 5HD
020 7751 8898
Douglas & Gordon Fulham
The Douglas and Gordon Fulham office is well known for it’s high quality services and customer service, with the team being described as ‘diligent’, ‘approachable’ and ‘refreshing’.
The team are experts in both long term and short term lets and offer a wide range of professional services for landlords.
656 Fulham Rd, Fulham, London SW6 5RX
020 3918 3699
Savills have been operating in the property industry for many years, and the Fulham branch has earned a reputation for seamless efficiency. The agency deals with some of the most prestigious properties for sale and let in the area and has a detailed understanding of renters’ needs.
The team ensures that their clients are at the heart of their services and are available at all times of day.
191 New King’s Rd, Fulham, London SW6 4SW
020 7731 9400
No Letting Go Fulham
Fulham is a hugely popular area of central London, thanks to its great transport links, quality schools and attractive properties, making it a great location for prospective landlords to invest. If you’re looking for property inventory services in London, we can help.
The No Letting Go Fulham branch is run by Yosha Hussain, an experienced inventory and property reporting specialist, with great local knowledge.
Available services include:
- Detailed inventory reports
- Property visits
- 360 virtual photography
- Property appraisals
- And much more….
Find our full list of property inventory services here to maximise returns and protect your investment.
This year marks the biggest ARLA conference to date, as the 25th event in the conference’s history is taking place in London on the 24th of March.
As one of the most important property events in the calendar of professionals working in the private rented sector, we’re excited to be there flying the flag for our network of property inventory experts.
Find out what the event has to offer…
What is the ARLA Propertymark Conference and Exhibition?
The ARLA Propertymark conference is an annual event dedicated to the private rental sector. In 2019, attendees reached the 1000 mark and this year is set to be even bigger.
This year’s keynote speakers include:
- Mary Portas, High street retail expert
- Dido Harding, Digital business leader
- David Cox, ARLA Propertymark chief executive
- Julian Worricker, Conference moderator and BBC broadcaster
In addition to insightful talks and presentations, there is a full agenda of debates, property industry roundups, exhibitions and the chance to network with fellow professionals.
When is the ARLA Propertymark Conference Taking Place?
The ARLA conference 2020 is taking place in London’s Excel on the 24th March.
Why attend ARLA Propertymark Conference?
If you’re an estate agent, letting agent or supplier wishing to network, this event provides an essential opportunity to network with the best in the business.
The conference is the place to catch up on the latest innovations in the sector, debate important industry issues and hear from some of the leading figures in lettings.
The event also provides the opportunity to explore new products and services that could help your business thrive.
No Letting Go at the ARLA Conference
As the exhibition celebrates 25 years, you’ll find us at stand D13 where we’ll be sharing our franchise offering and specialised services.
Find out about our:
- Property inventory services to landlords, letting agents and property professionals
- Property visits
- Property conditions reports
- Check in/check out services
- Estate and block management audits
- Our cutting-edge property technology and software
- Becoming a franchisee
- And lots more…
Other ARLA Events to Watch Out For
ARLA Propertymark put on several regional and national events throughout the UK, including:
- Northern Ireland National Conference
- Scottish National Conference
- South Coast
- South West
- Welsh National Conference
- East Anglia
- North West
Other annual events include the NAEA Propertymark National Conference which is dedicated to estate agents.
Tailored Property Inventory Services
Need some help streamlining your property business? We’re the UK’s largest provider of inventory management services with over 65 offices across the UK.
Spanning residential and commercial property, our extensive list of services are all designed with you, the client in mind.
Get in touch today or start browsing our full list of property inventory services.
Looking for trusted Islington letting agents?
As a provider of landlord and letting agent services, we work with a wide range of companies within the property market and understand the importance of finding dedicated and reliable property agents to protect your investment.
A good letting agent has excellent local knowledge and understands the specific pain points of letting property in a particular area. While our previous blog looked at the best letting agents in London, we’re taking a closer look at specific localities to help you identify the best property management services in your local area.
First up, we list some of the best Islington letting agents providing professional, friendly services to landlords and businesses in the area.
Excellent Google reviews are a testament to this agency’s responsive customer service and dedication to clients. Taking great pride in the local community, the Islington branch of Chestertons lettings and estate agency is partnered with William Tyndale School, London Calling coat collection and St Mungo’s.
Their lettings team is head up by David Manning, who has over 20 years’ experience in the industry.
327-329 Upper Street, Islington London N1 2XQ
Daniel Rose Residential Ltd
Settling in Islington in 2004 after letting properties around North West London, this family run lettings agency take pride in the personal touch they provide as part of their property services, going above and beyond for their clients.
Daniel Rose Residential provides landlords with property valuation, marketing material and promotion on popular property portals such as Zoopla and Rightmove.
This agency is a member of Client Money Protect (CMP) and The Property Ombudsman.
Ground Floor Office, 99 White Lion Street, London, N1 9PF
Felicity J Lord Letting Agents Islington
Described as sincere, trustworthy and tech-savvy by clients, Felicity J Lord Letting Agents in Islington is part of a multi-award winning agency.
The Islington office of Felicity J Lord covers a wide area, including Highbury, Canonbury, Barnsbury, Hoxton, Kings Cross, Caledonian Road, Holloway, Arsenal, Finsbury Park and Stroud Green.
Anthony Szabo, Area Director (Lettings)
Islington Felicity J Lord, 313 Upper Street, Islington, London, N1 2XQ
Islington Properties describes itself as a ‘boutique residential property services company’ and is renowned for offering unique insights into the local area. Their Sales & Lettings Manager has worked in Islington for the past ten years and the rest of the team are ARLA qualified.
The team also offers tailored property management services as well as property valuations with no obligation to commit.
111 Upper St, Islington, London, N1 1QN
Founders Of London
From Islington to Regents Park, Founders of London have a combined 20 years of experience managing properties in prime central London locations.
With a close attention to detail, the agency offers free market appraisal to landlords as well as expert advice on maximising returns. The professional website and marketing materials on offer help to attract quality tenants with a short turnaround.
Founders of London are members of The Property Redress Scheme (PRS) and Clients’ Money Protection Scheme (CMP).
47 Islington Park Street, London, N1 1QB, United Kingdom
Hemmingfords lettings agent started out as a husband and wife team with a mission to make lettings more transparent for both landlord and tenant.
Working with properties in Islington, Shoreditch, Clerkenwell, Hackney, Bethnal Green and the City, the couple live and work in the area and have extensive local knowledge. They also strive to be an eco-friendly option by minimising printing and using electric company cars.
Co-founder Rose has landlord experience herself and can offer guidance, care and value within all aspects of the rental process.
We Work, 41 Corsham St, Hoxton, London N1 6DR
This independent, family run lettings agent has been providing lettings and property management services since 1999. Described as helpful and professional without being ‘pushy, the small team at Friar Lettings are valued by clients for their down to earth nature and reliability.
Gainsborough Studios North, Unit A, 1 Poole Street, N1 5EB
Charles David James
Charles David James lettings in Islington provides professional services to a small number of clients to ensure each one feels taken care of and specialises in managing property for homeowners relocating overseas.
Charlie is described by clients as ‘approachable’, ‘honest’ and ‘helpful’ with a straightforward approach.
Unit 11 Canonbury Yard, 202-208 New North Road, London N1 7BJ
PG Estates Islington
Since taking the reins from his father in 2005, Ed Gormley has taken PG Estates lettings to new heights. Excellent customer service and forging long-standing relationships is at the heart of the company’s ethos.
Rave reviews from the landlords and tenants on their books are a testament to the care the team at Islington put into their dealings with customers. They offer bespoke marketing, property management and short lets as part of their services.
The lettings agent is a member of The Property Ombudsman and ARLA.
020 7226 4994
350 Upper Street, Islington, London, N1 0PD
Kinleigh Folkard & Hayward Islington Estate Agents
In operation since 1977, Kinleigh Folkard & Hayward can be found in 60 locations across London, making it one of the larger estate agents on our list. They have a wide network of specialists and experienced staff on hand. Their high Google review rating from Islington clients speaks volumes about their superb communication, professionalism and efficiency.
298 Upper Street, Islington, N1 2TU
No Letting Go Islington & Camden Property Inventory Services
No Letting Go’s Islington and Camden branch is led by Chris Ford. After 23 years of experience in the retail industry, Chris made the switch to property in 2017. Since then, property has become his passion and he always strives to go above and beyond for his clients of landlords and letting agents.
The Islington & Camden team offer;
- Highly detailed inventory reports
- Inventory Management in Islington
- Smoke and Carbon Monoxide Inspections
- 360 Virtual Photography
- Property Appraisals and Floorplans
- Property Visit (Mid Term Inspection)
- Legionella Risk Assessment and water testing
48 Weavers Way, London NW1 0XE, UK
Are you a letting agent operating in the Islington area that we’ve missed off our list? We’d love to hear from you! Get in touch to be added to the list or head to the website to discover our range of property inventory services.
As a landlord or letting agent, what do you do if your tenant disappears? Tenant abandonments can cause a lot of hassle and complications for those managing the property, so if it happens to you, it’s best to be prepared.
If a tenant is expected of abandoning, the landlord or letting agent will need to place a notice of abandonment at the rental property. We explain what this means, the responsibilities involved and how we can help with our abandonment notice service.
Tenant Abandonment: The Facts
Tenant abandonment is the term given for when a tenant leaves your property before the end of the tenancy agreement without notifying you (the landlord or letting agent).
In the case of abandonment, whoever is managing the property needs to ensure the tenant has permanently vacated the property before they can rent it out again.
Rent will still be owed until the end of the tenancy or until the property is let out again.
Issues for Landlords
If your tenant abandons the rental property, this can cause several problems;
- Loss of rental income
- Risk of vandalism and lack of security at the abandoned property
- Abandoned properties can result in higher insurance premiums
- If tenants leave possessions behind, these become the responsibility of the landlord to safeguard
What is an Abandonment Notice?
If you believe your tenant has left the property before the end of the tenancy, you need to place an abandonment notice.
An abandonment notice is a written statement that must be displayed in a prominent, accessible position on the property informing the tenant that the locks have been changed and where to find a replacement key if they wish to return.
It should give the tenant a limited time to get in contact and request a new set of keys.
By completing an abandonment notice, you are protecting yourself from being accused of unlawfully evicting the tenant.
What is Considered Property Abandonment?
Tenants are obligated to inform their letting agent or landlord if they plan to leave their rented property for more than two weeks. The tenancy agreement should include this clause as a form of protection for residential landlords.
Landlords and property professionals need to act cautiously, as under the Protection from Eviction Act 1977, the tenant is entitled to return to the property within the tenancy period. If the tenant decides to return and the property has been let to someone else, this could constitute a criminal offence on the part of the landlord.
Without obtaining a lengthy and expensive court possession order, the tenant is still legally the occupant- even if they are in rent arrears.
This means you need to be certain that the tenant has permanently vacated and surrendered the property before re-letting or entering the property.
Landlord and Letting Agent Responsibilities
In order to ensure you are not making an unlawful eviction, if your tenant appears to abandon the property there are steps that must be taken;
Before letting the property to someone else or changing the locks you must first ensure the tenant has surrendered the property.
Firstly, try to contact the tenant to establish whether they are surrendering the tenancy. If you can get written confirmation from the tenant and they return the keys, you are safe to go ahead and re-let the property.
If you cannot get a hold of the tenant check if;
- The tenant has stopped paying rent
- The tenant has removed their belonging
- The tenant has left the keys at the property
- The neighbours have seen the tenant at the property
Housing and Planning Act 2016: Abandonment
If you can ensure that your property has been abandoned, and your tenant is in rent arrears you are now able to take back possession of your property under the Housing and planning Act 2016.
In this case, you can place a written warning at the property requesting rent repayments. If the first warning is ignored, a second warning notice is required. If the tenant still fails to respond, a third and final notice must be displayed. If this is also ignored, the landlord can take repossession of the property.
Can I Enter an Abandoned Property?
If you believe your tenant has abandoned, you can only enter the property if;
- It is in a vulnerable state and you need to secure the property by changing the locks
- There is any danger to neighbours (e.g. regarding the electric or gas supply)
There is damage that needs urgent repair
That’s where we come in. Our clerks can act as independent witnesses and help with the abandonment notice process, informing the tenant the locks have been changed.
What Should an Abandonment Notice Include?
There are certain elements an abandonment notice should include;
- Written notice that you believe the tenant has abandoned the property. Don’t forget to include important dates such as how long the property has been empty
- The full name, address and contact details of both the landlord and tenant
- A section asking anyone who knows the tenant’s current location to contact the landlord or property manager
- An agreed date by which the tenancy will be assumed abandoned or surrendered by the tenant (if the tenant fails to make contact by this date)
- A section recommending the tenant seeks legal advice
- The name of the independent witness
No Letting Go’s Abandonment Notice Service
In the event that either a landlord or letting agent places an Abandonment Notice up at a property, it is vital that someone attends the property on a regular basis (ideally every 3-4 days) to ensure the notice is still in place. We offer an abandonment notice service whereby we will visit the property as instructed to ensure the notice has not been removed or displaced and to report on the security of the property.
No Letting Go are dedicated to providing professional and unbiased property inventory services from the start of tenancy to the end. From appraisals and right to rent checks, to property inspections and maintenance reports – we’re here to help you protect your investment.
Discover how we could help by browsing our full list of property inventory services.
If you’re a letting agent or landlord, it pays to stay ahead of the latest news and trends in the property sector. One of the best ways to do this is to attend an industry event.
We’ve rounded up some of the best London property events coming up in 2020 for letting agents and landlords to help you organise your calendar and plan for a year of success.
Why Should I Attend an Industry Event?
Not only are property events insightful, they can even offer exciting opportunities to grow your business. Here are some of the most important reasons to attend an event;
- Network with peers and industry leaders
- Gain fascinating insights and ideas from others in your sector
- Discuss current challenges and find solutions
- Make new business contacts
- Find trusted partners and service providers
Let’s get stuck into the best upcoming events;
NAEA Propertymark National Conference
Where: 133 Houndsditch, London
Who for: Estate agents
Tickets: £195 + VAT for non members
Advertised as ‘The UK’s biggest and most reputable estate agents’ conference’, NAEA Propertymark’s National Conference gathers industry leaders for a day of exhibitions, keynote talks and networking opportunities.
NAEA is the most prominent professional and regulatory body for estate agents in the UK and their annual conference attracts over 500 delegates.
Highlights from this year’s event include talks; ‘behind the headlines of the property market’ from Knight Frank and legislative and industry updates from the chief executive of NAEA.
IPF Inaugural Property Investment Conference
Where: Hilton London Tower Bridge
Who for: Estate agents
The theme of this year’s IPF Inaugural Property Investment Conference is ‘People, politics and purpose – changing themes in UK real estate’. From the impact of changing UK demographics to new innovations in the sector, this event is helpful for estate agents looking to get the bigger picture.
Property investment leaders such as Savills and ING Real Estate Finance are providing speakers, making it a great opportunity for those seeking property investment advice.
National Landlord Investment Show
Where: Olympia London, Kensington
Who for: Landlords & Letting agents
The National Landlord Investment Show invites participants to network with peers and meet industry suppliers to gain valuable advice and services. Ideal for those interested in the buy-to-let industry, this event is tailored to landlords and property investors seeking maximum return on investment.
At the show you can;
- Learn about your local property market
- Meet local suppliers and businesses
- Attend industry seminars
ARLA Propertymark Conference and Exhibition
Where: ExCel London
Who for: Anyone operating in the private rental sector
This year marks the 25th edition of the ARLA Propertymark conference.
The conference offers attendees the chance to stay updated on changing legislation in the private rental sector and take part in roundtable discussions. One focus this year will be on the changes to section 21 and headline speakers include retail expert Mary Portas and digital business leader Dido Harding.
We’ll be exhibiting in 2020 at stand D13 where we’ll be explaining how our inventory management services could fit into your business.
The Property Investor & Homebuyer Show 2020
When: April 2020 (TBC)
Where: ExCel London
Who for: Property investors, estate & letting agents, landlords and suppliers to the property industry
The Property Investor & Homebuyer Show 2020 brings together a wide range of stakeholders in the property sector to network and share ideas. For London letting agents, this event offers the chance to hear from property service suppliers that could develop and strengthen your own service package.
The ESTAS Estate & Letting Awards 2020
Where: Grosvenor House Hotel in Mayfair
Who for: Estate & letting agents, mortgage advisers and suppliers to the property industry
The annual ESTAS awards celebrate customer service by awarding the very best players in the lettings industry. The awards are based on real-life customer feedback, making them a trusted and prestigious achievement.
The final awards ceremony is a glamorous affair, and in 2020 is being hosted by property TV star Phil Spencer. You might even see us there!
What Type of Event Should I Attend?
Industry events are packaged differently depending on what’s on offer. Here’s a quick guide to the different event types;
A large event gathering members of a particular sector with a shared interest. They usually include talks, seminars and exhibits.
A show can feature talks and exhibits and usually has ‘celebrity’ headliners or speakers.
The focus of a property exhibition is the businesses attending who are looking to share their products or expertise to gain new business.
Usually smaller events centred around one specific theme or question.
Celebrating achievement in the industry.
Make 2020 Your Year of Success
It’s time to start planning your upcoming year and make 2020 a year of learning, growth and business success.
And we can help with our range of professional property services tailored to meet the needs of individual letting agents, landlords and property businesses.
From comprehensive inventory reports to property inspections and appraisals, our property services for letting agents are designed to streamline reporting and help you keep on top of current legislation.
December can be a slow period for the rental industry. As students return home for the festive season and people hold off on moving until the new year, finding tenants in winter can become tricky, and some landlords and lettings agents can start to feel the pinch.
To attract tenants for rental property over the Christmas period and minimise void periods, we’ve got some tips. From ramping up your marketing efforts, to offering incentives, find out how to rent your property during the festive season.
Finding Tenants in Winter: Why is Christmas a Slow Period?
Christmas and New Year bring parties and family engagements, with many people travelling across the country to visit relatives. During this busy time of year, most people are looking to relax and recharge, putting off big chores such as moving house until after the New Year’s celebrations have come to a close.
This can spell bad news for the rental sector in December, as tenants delay their property search, slowing down the rental property market. Christmas is an expensive time for landlords and tenants, and losing out on rental income during this period is best avoided.
To minimise void periods this winter, we’ve got some tips for landlords;
Ramp Up Your Marketing
Getting your rental property out there is half the battle. Investing in high quality, professional marketing can be the difference between an empty property or a wide pool of tenants to choose from.
Start by ensuring your property is advertised through at least one of these avenues;
- Online property portal
- High street letting agent
- Online letting agent
- Social media platforms
Your marketing assets need to appeal to your target tenant. So, if you’re targeting families, highlighting your property’s proximity to local schools should help to attract the right tenants.
When it comes to advertising your rental property, detailed descriptions and quality images work best. To maximise your property’s potential, investing in a professional 360 virtual photography service can really make it stand out from the crowd.
Short Holiday Lets
If you’re struggling to find long term tenants in December, you could consider a short-term holiday let. Those in need of immediate income could advertise property on a short-term holiday lettings platform.
However, if you do decide to go down this route, you need to be aware of the risks involved. Sites such as these provide less security when it comes to protecting your property and you need to be careful about who you accept.
Rethink Your Target Tenant
If you’re not having any luck letting to your target tenant, why not try advertising to a different tenant group?
For example, most students return home for the holidays. If you’re normally a student landlord, advertising to young professionals over this period could solve your rental income issues in the short-term.
Offer a Festive Incentive
Some landlords and letting agents are resorting to incentives to attract tenants over the slower winter months.
This could take the form of;
- A temporary reduction in rent
- Free utilities for the first month of a tenancy
This slight reduction in rental yield for the first month of the tenancy is worth it if it means you can avoid empty properties over winter.
Is Your Property Appealing?
As there is less competition over the Christmas period, tenants can afford to be more choosy. To make your property stand above the rest, it’s worth ensuring that property maintenance is up to scratch and your property is appealing to your target tenant.
Property maintenance can include;
- Winter garden maintenance
- Replacing tired furniture and furnishings
- Freshening up paint work
- Ensuring all repairs have been made in time for property viewings from prospective tenants
Managing Winter Void Periods
If you do find yourself facing a December without tenants, it pays to ensure your property is well equipped to handle the winter months left empty.
Some vital winter property maintenance tasks include;
- Having boilers and heating systems serviced to avoid burst pipes
- Setting the heating on a timer to avoid damp and mould
- Repairing any cracks in the property exterior to prevent leaks
- Replacing missing roof tiles and clearing autumn leaves from guttering
- Installing a robust security system
- Commission regular vacant property inspections to check for damage
By keeping on top of property maintenance, you can avoid disasters such as burst pipes and mould growth during winter void periods, saving you money in the long run.
If you’re worried about loss of income over this period, it may be worth investing in unoccupied property insurance. This type of landlord insurance covers you if your property is vacant for 30 days or more.
Gift Yourself this Christmas
Busy landlords need a break too. Treat yourself this Christmas with the gift of a professional property inventory service.
Here at No Letting Go, we can help you minimise the risk of void periods by offering 360-degree property photography to amplify your property advertising, alongside essential property reporting services.
We also offer vacant property inspections and maintenance reports to protect your property over the winter.
Need a helping hand? Get in touch or browse our full list of property inventory services.
Finding a reliable removal company can be a challenge, and tenants often turn to their landlord or letting agent for advice at the end of a tenancy.
Providing quality recommendations for trusted tradespeople and services builds trust with tenants and means they’re more likely to pass on your details to friends and family.
In order to provide your tenants with reputable removals services, we explore what to look for when searching for a removal company and the benefits of using this service.
Do I Need a Removals Company?
If your tenant asks this question at the end of a tenancy, the answer is usually yes. Most people gather lots of belongings, even over the space of a year. When packing and transporting expensive items of furniture and fragile items, it can pay to leave it to the professionals.
Unless the property is very small, they are renting one room or rent a fully furnished property, it’s likely a professional removal service will be beneficial.
A professional removal service offers tenants;
- Time saving
- Safer packing and transportation of fragile items
- More van space
A professional removal service is even more important for families with lots of belongings and older tenants who may struggle to pack up their home.
How Do I Choose a Removal Company?
We’ve broken down finding the right removal company into a few simple steps;
The first consideration is location. Removal companies based locally to your rental properties are likely to be cheaper than those that have further to travel.
These companies could become part of a portfolio of recommended tradespeople and services you can offer to your tenants.
One of the first places to go for local removal companies is a comparison site. Here, you will find a list of trusted traders and you will be able to filter your search results to find relevant companies more quickly.
Searching by price point, location and reviews can help narrow down your search.
The next step once you have found a few possible candidates is to check removal quotes. Most tenants will be searching for the most affordable option, so if you can recommend a reasonable company they should be happy customers.
Try to get at least three different quotes for the same move, with each cost broken down into insurance, packing, hourly rate, mileage and storage.
We’ve all heard disaster stories of rogue movers damaging expensive furniture or losing sentimental items, and tenants won’t be happy if your recommendation goes wrong.
Once you have narrowed down the search further, it’s time to check the customer reviews. Sometimes, companies are cheap for a reason, and you should be able to weed out any unreliable movers from the reviews online.
How do I Find a Reputable Moving Company?
We’ve got some top tips on how to spot a quality removal company you can rely on;
Ask for Recommendations
Word of mouth can be a powerful tool for finding reliable tradespeople and services.
Have any of your friends or family moved home recently? They may have their own recommendations to offer. It’s also worth checking which removal companies local letting agents recommend.
Have They Been Regulated?
An easy way to determine whether a removal firm is trustworthy, is to check whether they are a member of any regulatory boards or associations.
Check if the company is a member of The British Association of Removers (BAR), a regulatory body which ensures professional excellence. With lists of residential and commercial movers, all companies listed have been tested to industry standards.
Questions to Ask the Movers
Before you recommend a removal company to your tenant, ask these questions first;
- How long has the company been operating?
- Do you offer pre move surveys?
- Do you offer storage facilities?
- Do your quotes include insurance?
- Is a packing service included?
- Is parking on moving day included?
- What is your delay policy?
- Do you ask for any additional removal costs?
Having all the important information to hand is of great use for busy tenants and will make a great impression long term.
How Much Notice Do Removal Companies Need?
The process of getting an initial quote for moving house, the subsequent survey, finding an available date and getting all of the documents in order can take several weeks. It’s a good idea to remind tenants of this as it comes nearer to the end of their tenancy so they can be fully prepared on moving day.
What is the Average Cost of Removals?
The cost of using a professional removals company is dependent on several factors;
- The number and size of the items being transported
- The distance between properties
- Size of the removals team on the day
- Whether it includes packing and packing materials
The Movers and Storers Show
Another way to find reputable moving companies is to attend an industry event such as the Movers and Storers Show.
This year, the show is taking place in Coventry, 19th-20th November and is a convenient place to find trusted partners.
The Importance of Trusted Property Partners
Reputation is important in the lettings industry. If a tenant has a positive moving experience thanks to your recommendation, they are more likely to consider your services in the future and give positive recommendations to friends and family.
That goes for all services you use to manage the rental properties in your portfolio.
Here at No Letting Go, we offer a range of professional services to help landlords and letting agents manage their portfolios and stay on top of their responsibilities.
From property inventory to property visits, our services are designed to protect your investment for the long term.
Browse our full list of property inventory services here to find out how we can help.
Anyone who has worked within the lettings industry will understand the importance of a thorough inventory for rental properties.
And when landlords skip this vital step, major issues can occur. If you’re left facing serious damage at the end of a tenancy without the proper reports, you may lose out on thousands of pounds.
We explore the power of inventories by highlighting a recent high-profile case featuring a former pop star and £70,000 worth of damage.
Do I Need An Inventory?
Without a detailed inventory, you could be left having to repair damage out of your own pocket. We’ve created a simple guide on the key components to include and why they’re necessary;
Property Management Inventory Checklist
An inventory report must include the following key components;
- A record of meter readings and keys provided
- The condition and cleanliness of each room, including appliances, fixtures and fittings
- A record of the condition of the garden, including any damage
- A signature from the tenant confirming they agree with the contents of the report
- A record of the condition of the mattresses if fully furnished
- Date & time stamped photos of the property and its contents
It must also include essential safety points;
- A record of furniture and furnishing fire safety labels
- Evidence that the Smoke and CO alarms comply with legislation (working order & correct placement)
- A record of loose or frayed carpets, cracked glass or windows, missing keys and inoperable locks
Check Out Report
In addition to the initial inventory report and schedule of condition that takes place when a tenant moves into a rental property, you will also need a check out report when they move out at the end of the tenancy.
Following the final inspection, the check out report should;
- Include a detailed record of the condition of the property
- Clearly show how the property has changed throughout the tenancy (in combination with the initial check in report)
- Include recommended actions for landlords and tenants
This report provides a vital benchmark to help assess any changes to the property from the start of the tenancy to the end.
If any deposit disputes arise, these reports should provide clear evidence to help landlords get a fair return on any losses or repairs required.
Top Reasons for Tenancy Deposit Disputes
Some of the main reason’s disputes occur include;
- Cleaning 54%
- Damage 49%
- Decoration 31%
- Rent 20%
- Gardening 16%
Dealing with Deposit Disputes
The security deposit taken at the start of a tenancy is considered the tenant’s money. This means that it can be tricky for landlords to withhold the deposit in response to damage or loss without significant evidence.
You will need to prove there is damage to your rental property above normal wear and tear in order to claim on the deposit.
That’s why poorly compiled inventory reports are one of the most common reasons landlords lose disputes.
Tip: Always enter the deposit into a tenancy deposit protection scheme as this is a legally required step!
Celebrity Rental Drama: The Power of Inventories
To demonstrate our point, we’ve got a high profile case study in which a property rental disaster was averted thanks to comprehensive inventory reports.
Former En-Dubz star and X Factor Judge, Tulisa Contostavlos was recently ordered to pay over £70,000 worth in damage to the landlord of her former luxury rental property.
Reported damage to the luxury North London flat included a smashed sink, cigarette burns, stains and doors ripped from hinges. Despite arguing that the damage was normal wear and tear, she was ordered to pay compensation, interest and legal costs to her former landlord.
Key to this case was the presence of a thorough and professional inventory and check-out report.
Clearly, a high rental value is no protection against severe damage, so no matter which end of the market you’re positioned in, covering your back is essential if you want to recover your costs.
Looking for help managing your portfolio of rental properties in London? Find a list of our No Letting Go London offices.
What is Fair Wear and Tear?
It can be problematic working out what is considered fair wear and tear as it differs case by case. Some examples of fair wear and tear include;
- Small scuff marks on walls
- Naturally worn down carpets
- Frayed fabrics
- Faded curtains
- Carpet indentations
However, when we talk about damage this could include;
- Broken locks or doors
- Burn marks or large carpet stains
- Holes in the walls
- Broken windows or furniture
- Poorly painted walls
One of the easiest ways to determine the difference is by commissioning a professional inventory clerk to visit the property and make a detailed report, including photographic imagery at the start of the tenancy.
How To Protect Your Rental Property from Damage
There are a few more steps you can take to protect your rental property;
Regular Property Inspections
Target Long Term Tenants
In addition, targeting long-term tenants who are more likely to treat the property as their home will help to avoid intentional damage.
Keep it Simple
Keep decoration simple and ensure your property is thoroughly clean at the start of the tenancy to avoid any future disputes.
Avoid the Risks with A Professional Inventory Service
You’ve heard the warning, now it’s time to cover your back. One of the easiest ways to protect your investment as a landlord or letting agent is to commission a professional inventory company to undertake comprehensive inventory reports and checks.
Our independent inventory clerks across the country are experienced at providing essential reports, checks and visits to help you stay protected from move in date up until the end of the tenancy agreement.
To find out how we could help, browse our list of professional property inventory services to get started.