Raphael Phillips, Houseman Properties

Condensation is one of the most common moisture issues found in rented properties, particularly during colder months. Everyday activities such as cooking, showering, drying clothes and even breathing add moisture to the air, and when that moisture meets a cold surface, condensation can form. For letting agents, the challenge is not simply explaining how condensation [...]

When a tenant reports mould, the way the complaint is documented can be just as important as the initial response. A telephone call, email or photograph from a tenant may be the first indication that there is a problem, but it should also become the starting point of a clear property record showing when the [...]

Damp rarely becomes a serious problem overnight. In many rented properties, the first warning signs can appear weeks or even months before significant mould growth, property damage or a tenant complaint. A small patch of condensation around a window, discolouration on a ceiling or a persistent musty smell may initially seem minor. However, these signs [...]

Damp and mould are no longer issues that letting agents can afford to treat as routine maintenance complaints. Greater awareness of the health risks associated with mould, the introduction of Awaab’s Law in social housing and the extension of the Decent Homes Standard to the private rented sector are putting increased focus on how landlords [...]