Tracey Gosnell MARLA | Head of Property Management I Intercounty Estate Agents

For years, the end of a six or twelve-month tenancy gave letting agents and property managers a natural point to review a property. There might be a renewal conversation, a rent review, updated paperwork and an opportunity to discuss the condition of the property with both landlord and tenant. That operating model has changed. Since [...]

The end of Section 21 has changed the way possession works across the private rented sector in England. Since 1 May 2026, landlords seeking possession generally need to rely on one or more of the grounds available under Section 8 of the Housing Act 1988. For letting agents and property managers, that makes accurate record [...]

Condensation is one of the most common moisture issues found in rented properties, particularly during colder months. Everyday activities such as cooking, showering, drying clothes and even breathing add moisture to the air, and when that moisture meets a cold surface, condensation can form. For letting agents, the challenge is not simply explaining how condensation [...]

When a tenant reports mould, the way the complaint is documented can be just as important as the initial response. A telephone call, email or photograph from a tenant may be the first indication that there is a problem, but it should also become the starting point of a clear property record showing when the [...]