How Regular Property Visits Could Save You Thousands
As a landlord or property manager, you’re likely juggling a hundred different responsibilities—finding good tenants, keeping up with maintenance, staying compliant with regulations, and making sure your investment remains profitable. One of the simplest but most powerful tools at your disposal? Regular property visits.
According to recent findings, structured visit strategies could save landlords in the UK up to £3.4 billion per year. That’s not a typo—it’s a serious figure. So how do property visits translate into big savings? Let’s break it down.
Why visits Matter
Many landlords view visits as just another task on the to-do list. But done properly and regularly, they can:
- Catch problems early – A small leak spotted during a visit could stop a future flood.
- Protect your property’s condition – Regular visits encourage tenants to take better care of the space.
- Stay legally compliant – visits can help ensure smoke alarms, gas safety, and electrics are in order.
- Prevent disputes – A clear visit record helps resolve disagreements at the end of a tenancy.
- Save money in the long run – Fixing minor issues now is far cheaper than dealing with major repairs later.
How Often Should You Inspect?
There’s no one-size-fits-all rule, but a general guide is:
- Twice a year (every 6 months) for standard tenancies.
- Every 3–4 months for HMOs (Houses in Multiple Occupation) or high-traffic rentals.
- After major events like storms or if you’ve received reports of issues from tenants.
Remember: UK law requires that tenants are given at least 24 hours written notice, and visits must be carried out at reasonable times of day.
What Should You Look For?
Use a simple checklist to stay organised. Key areas include:
- Leaks and damp – especially under sinks, around windows, and in bathrooms.
- Smoke and carbon monoxide alarms – test and log.
- Condition of fixtures and fittings – check for damage or wear and tear.
- Ventilation – make sure fans and windows are working properly to prevent mould.
- Cleanliness and signs of misuse – especially important for shared homes.
Taking photos (with the tenant’s permission) is a good idea to build a timeline of the property’s condition.
Communicating with Tenants
Some tenants might feel uneasy about visits, but they’re more likely to be cooperative when they understand the reason behind them. Be clear and polite in your communication. Emphasise that it’s part of maintaining a safe and comfortable home—not about catching them out.
The Pay-Off: Saving Money and Stress
Landlords who implement regular, structured visits often enjoy:
- Lower repair costs over time.
- Fewer void periods due to better-maintained homes.
- Improved relationships with tenants.
- Faster re-lets because the property remains in good condition.
- Peace of mind knowing that everything’s in order.
When you consider the average cost of a major repair versus the time it takes to carry out a 30-minute visit, the maths speaks for itself.
Final Thoughts
If you’re not already carrying out regular property visits, now is the time to start. Whether you manage a single property or a whole portfolio, visits are one of the smartest ways to protect your investment, save money, and ensure long-term success.
Need help setting up a structured visit strategy? Consider working with professional inventory or property management services like No Letting Go.
How No Letting Go Can Help
At No Letting Go, we take the stress out of property visits. Whether you manage a single rental or a large portfolio, our professional property reporting services help you stay compliant, organised, and in control.
We offer:
Mid-term visits – Keep track of your property’s condition during a tenancy.
Check-in and check-out reports – Reduce disputes and ensure clarity for landlords and tenants.
Inventory reports – Detailed, impartial documentation for peace of mind.
Digital reporting tools – Access your reports anytime, anywhere.
With a nationwide network of trained clerks and a reputation for accuracy, speed, and reliability, No Letting Go is your trusted partner in protecting your property investment.
Ready to streamline your visit process? Get in touch with No Letting Go today and see how we can support your property journey.
The UK government has introduced Awaab’s Law, set to take effect from October 2025, to ensure landlords take responsibility for fixing dangerous living conditions, particularly damp and mould. The law is named after Awaab Ishak, a two-year-old boy who tragically died in 2020 due to prolonged exposure to mould in his family’s social housing.
While the law currently applies to social landlords, there is growing pressure for similar standards in the private rental sector. This means landlords and letting agents must take proactive steps to ensure properties remain safe and compliant.
What Awaab’s Law Requires
- Prompt Investigation & Repair: Landlords must respond to hazardous damp and mould reports within set timeframes.
- Emergency Fixes Within 24 Hours: Urgent hazards must be addressed immediately.
- Phased Expansion: While damp and mould are the current focus, further safety regulations are expected to follow.
Failure to comply could lead to severe legal consequences for landlords and letting agents, making it crucial to have robust inspection and reporting processes in place.
How No Letting Go Can Help Landlords Stay Compliant
No Letting Go provides specialist property reporting and inspection services that help landlords and letting agents meet their legal obligations while protecting tenants’ well-being.
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Mid-Term Property Inspections
Regular mid-term inspections help landlords identify early signs of damp and mould before they become severe. Our detailed reports highlight potential issues so action can be taken before tenants escalate complaints.
🔗 Learn more about mid-term inspections
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Inventory and Check-Out Reports
By keeping accurate inventory and check-out reports, landlords can track changes in a property’s condition over time. If damp and mould appear, having a clear record helps establish whether it’s due to structural issues or tenant negligence.
🔗 Explore our inventory services
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Property Health Checks
No Letting Go offers specialist property condition reports that assess key risk areas, including ventilation, leaks, and damp. This helps landlords address hidden hazards before they become serious compliance issues.
🔗 Find out more about property health checks
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Protecting Landlords from Legal Risks
With detailed, time-stamped property reports, landlords can prove they have taken reasonable steps to maintain a safe living environment. This is essential if disputes arise with tenants or authorities regarding property conditions.
Take Action Now
With regulations tightening, landlords and letting agents must act now to ensure properties remain compliant and tenants are protected. No Letting Go provides the expert reporting and inspection services needed to stay ahead of these changes.
📞 Get in touch today to discuss how we can support your compliance efforts.
When dealing with illegal activity in a rental property, landlords and letting agents must balance their legal rights with tenant protections. Under UK law, you must follow strict procedures to enter a property, even if you suspect illegal activity, such as a marijuana farm. Here’s how landlords can proceed while remaining compliant with the law.
Landlord’s Right to Enter the Property
Under the Landlord and Tenant Act 1985, landlords can enter a property for specific purposes:
- Routine Inspections and Repairs: You have the right to inspect or carry out repairs, but you must give the tenant at least 24 hours’ written notice. This must be at a reasonable time of day, and without tenant consent, you cannot force entry unless it’s an emergency.
- Emergency Access: For emergencies like gas leaks or flooding, landlords can enter without notice. These are extreme cases where immediate action is required to protect the property.
- Suspicion of Illegal Activity: If you suspect illegal activity, such as drug production, this does not qualify as an emergency. You must still follow the normal access procedures. Entering without permission could lead to legal consequences for breaching the tenant’s rights.
Steps to Take if You Suspect Illegal Activity
If you suspect illegal activity in your rental property, here’s how to proceed legally:
- Document the Suspicion: Collect evidence of the activity, such as complaints from neighbours, odd property modifications, or unusual behaviour from the tenant.
- Involve the Letting Agent: Notify your letting agent. They should have regular access to the property and can act on your behalf, documenting any suspicious activity.
- Contact the Police: For serious illegal activity, like drug cultivation, notify the police. They have the legal authority to enter and investigate without needing tenant permission.
- Serve a Notice for Inspection: You can still issue a 24-hour notice for an inspection. If the tenant refuses access or blocks entry repeatedly, this could constitute a breach of tenancy.
- Legal Action for Access: If the tenant continues to refuse access, apply for a court injunction. This legal order compels the tenant to grant access, particularly if it’s hindering your legal obligations for repairs or inspections.
- Ending the Tenancy: Persistent refusal to allow access may lead to serving a Section 8 notice for a breach of contract, especially if it prevents you from fulfilling your obligations.
Letting Agent Responsibilities
Professional letting agents are crucial in managing access and addressing illegal activity. Here’s how they can assist:
- Regular Inspections: Agents are responsible for conducting mid-term inspections and flagging any concerns. If access is denied, they should notify the landlord immediately.
- Reporting Suspicious Activity: Agents should report any suspicious behavior to both the landlord and authorities. They are the first line of defense in protecting the property.
- Facilitating Legal Processes: Letting agents should help landlords take legal steps, such as issuing breach notices or applying for court orders to access the property.
- Communicating with Authorities: Agents can liaise with the police in cases of suspected illegal activity, ensuring everything is handled properly and within the law.
- Managing Documentation: Detailed documentation, including inspection reports, inventories, and communication records, is essential for legal claims and insurance purposes. Agents should maintain all relevant records for potential legal or insurance claims.
How Letting Agents Can Help
Letting agents play a key role in managing situations involving suspected illegal activity. They can:
- Conduct Inspections: Ensure regular, documented inspections are done and alert the landlord to any refusals or concerns.
- Coordinate with Police: Engage with authorities if illegal activity is suspected, ensuring compliance with legal requirements.
- Provide Legal Support: Assist in serving notices and applying for injunctions, or even starting eviction proceedings if necessary.
- Document Everything: Maintain detailed records that protect the landlord’s interests, helping with deposit claims and insurance payouts.
In summary, landlords should rely on their letting agents to manage access issues and suspicions of illegal activity. Agents can handle the legal aspects while ensuring the landlord’s property and interests are protected, preventing any legal repercussions from improper actions.
Regular property inspections are vital for maintaining rental properties, ensuring tenant compliance, and meeting legal requirements. Striking the right balance between proactive checks and respecting tenant privacy is key to effective property management.
Why Are Property Inspections Important?
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Identify Maintenance Issues
Spot and address problems early, saving time and money.
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Ensure Tenant Compliance
Confirm adherence to lease terms.
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Meet Legal Standards
Stay compliant with safety regulations like gas and electrical checks.
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Maintain Relationships
Show tenants you care about providing a safe, well-maintained home.
How Often Should Inspections Be Done?
1. Check-In Inspections
At the start of a tenancy, document the property’s condition with a detailed inventory.
2. Mid-Tenancy Inspections
Every 3–6 months, conduct a mid-term property inspection to monitor maintenance needs and tenant compliance.
3. Check-Out Inspections
At the end of the tenancy, compare the property’s condition to the initial inventory report to resolve deposit disputes.
4. Post-Repair Inspections
After significant maintenance, verify the work has been completed satisfactorily.
Legal Guidelines
Landlords must give tenants at least 24 hours’ notice and conduct inspections at reasonable times. Failing to comply can lead to tenant complaints or legal issues.
How No Letting Go Can Help
No Letting Go provides professional property inspection services, including:
- Check-In Reports: Establish property condition at tenancy start.
- Mid-Term Inspections: Ensure the property remains in good condition.
- Check-Out Reports: Minimise disputes with detailed, unbiased documentation.
Conclusion
Regular property inspections safeguard your investment, ensure compliance, and maintain tenant satisfaction. Partner with No Letting Go for professional, efficient inspection services that simplify property management.
Introduction
As 2025 approaches, landlords face a wave of new rental regulations that will reshape the rental landscape. Adapting to these changes is crucial to ensure compliance, protect investments, and maintain positive tenant relationships. Using professional property inventory services is a key step in meeting these new demands. Here’s what landlords need to know to navigate the upcoming changes effectively.
1. Key Regulatory Updates for 2025
- Renters’ Reform Bill:
The Renters’ Reform Bill, expected to be fully implemented in 2025, introduces significant changes. These include:- Abolition of Section 21 “no-fault” evictions, making it harder to end a tenancy without a clear reason.
- Implementation of a Decent Homes Standard for private rentals, ensuring properties meet higher living standards.
- Awaab’s Law:
Named after Awaab Ishak, this new regulation mandates landlords to address damp and mould complaints within strict timeframes, prioritising tenant health and safety. - Energy Efficiency Standards:
Stricter EPC (Energy Performance Certificate) requirements are anticipated, requiring landlords to meet higher energy efficiency standards to legally rent out their properties.
2. Staying Compliant
Landlords can prepare for these changes by taking proactive steps:
- Stay Informed:
Regularly review updates from trusted sources, such as government announcements and industry organisations. - Utilise Property Inventory Services:
Routine property assessments and detailed reports ensure landlords stay ahead of regulatory requirements. Property inventory services can identify potential compliance issues, such as damp or poor insulation, helping landlords address them promptly. - Improve Energy Efficiency:
Consider upgrading insulation, installing energy-efficient windows, and replacing outdated boilers to meet stricter EPC requirements. These improvements not only ensure compliance but also enhance tenant satisfaction.
3. The Importance of Documentation
Thorough documentation is critical for navigating regulatory changes. Professional property inventory services ensure landlords have reliable records of their properties’ condition and compliance with legal requirements.
- Meeting Compliance Standards:
Inventory reports help landlords document upgrades, such as energy efficiency improvements or repairs to meet the Decent Homes Standard. - Reducing Disputes:
Detailed property inventory reports, including photographic evidence, provide clarity during deposit disputes or tenant disagreements. - Preparing for Inspections:
With regulations like Awaab’s Law, having well-documented evidence of addressing tenant complaints can protect landlords from fines and penalties.
4. How No Letting Go Supports Landlords
No Letting Go provides expert property inventory services designed to help landlords navigate these regulatory changes with confidence.
- Damp and Mould Assessments:
Identify and document issues early to ensure compliance with Awaab’s Law. - Mid-Term Inspections:
Regular inspections provide landlords with the evidence needed to meet Decent Homes Standards and maintain property conditions. - Energy Efficiency Documentation:
Our detailed reports help landlords track improvements and demonstrate compliance with new EPC standards.
With No Letting Go’s comprehensive property inventory services, landlords gain peace of mind knowing their properties are fully documented and compliant with all current and upcoming regulations.
Conclusion
2025 will bring significant changes to the rental sector, but landlords can navigate these updates confidently with the right preparation. By staying informed, prioritising property maintenance, and using professional property inventory services, landlords can ensure compliance, protect their investments, and provide tenants with safe, well-maintained homes.
Partner with No Letting Go for expert support in managing your property inventory needs and navigating the evolving rental landscape with ease.
As 2024 draws to a close, landlords should prioritise thorough property inventory reports to protect their investments and plan for the year ahead. These reports document property conditions, minimise disputes, and ensure legal compliance. Here’s why they’re essential.
1. The Role of End-of-Year Reports
End-of-year reporting provides landlords with a clear overview of their property’s condition and helps address outstanding issues. A detailed property inventory report allows landlords to:
- Document Property Condition: Record wear and tear or damage, ensuring transparency.
- Plan Maintenance: Identify necessary repairs and upgrades, especially ahead of winter.
- Ensure Tenant Accountability: Clearly outline tenant responsibilities, reducing disputes.
2. Avoiding Disputes and Protecting Deposits
A property inventory report is invaluable for resolving deposit disputes, providing clear evidence of a property’s condition at the start and end of a tenancy. Professional reports ensure:
- Transparency: Reduce misunderstandings with tenants.
- Legal Compliance: Meet requirements for justifying deposit deductions.
3. Preparing for New Tenants in 2025
For properties with tenancies ending in December, an updated property inventory report ensures a smooth transition to new tenants. It helps landlords:
- Highlight Repairs: Address issues before new tenants move in.
- Maintain Tenant Satisfaction: Present a well-documented, well-maintained property.
4. Ensuring Compliance for 2025
With evolving rental regulations, a detailed property inventory report supports compliance. It helps landlords:
- Meet Standards: Document safety features and energy efficiency improvements.
- Avoid Penalties: Maintain evidence of legal compliance and proactive maintenance.
How No Letting Go Can Help
No Letting Go’s professional property inventory reports provide detailed documentation, photographic evidence, and unbiased reporting. From check-ins to check-outs, we help landlords streamline property management, reduce disputes, and protect investments.
Conclusion
A detailed property inventory report is essential for end-of-year property management. It simplifies deposit claims, supports legal compliance, and ensures your property is ready for the year ahead.
Start 2025 with confidence—schedule your property inventory reports with No Letting Go today.
Introduction
The holiday season is a time for relaxation and celebration, but unresolved tenant disputes can quickly dampen the festive spirit. As a landlord, it’s essential to address conflicts promptly to maintain a positive landlord-tenant relationship and ensure smooth property management. Here’s how to handle common disputes effectively before the holidays.
1. Common Causes of Tenant Disputes
- Maintenance Delays: Tenants often raise concerns about https://nolettinggo.co.uk/blog/how-to-handle-tenant-disputes-before-the-holidays/?preview=trueunresolved repairs, especially with heating or plumbing issues during the colder months.
- Deposit Deductions: Misunderstandings over previous damage or cleaning responsibilities can lead to friction during the holidays.
- Noise Complaints: Holiday parties and gatherings can result in disputes between tenants in multi-unit properties.
2. Clear Communication is Key
Open and honest communication can prevent disputes from escalating. Use these tips to foster clarity:
- Respond promptly to tenant emails or calls.
- Clearly explain policies around maintenance, noise, and tenant obligations.
- Keep written records of all conversations to avoid misunderstandings.
3. Conduct a Mid-Term Inspection
A mid-term inspection before the holidays can highlight unresolved issues and prevent disputes. By addressing concerns about property maintenance or wear and tear, landlords can maintain a professional relationship with tenants and demonstrate their commitment to maintaining the property.
4. Rely on Professional Property Reporting
Using detailed property reports from No Letting Go ensures transparency during deposit disputes. Clear documentation of the property’s condition at the start of the tenancy protects both landlords and tenants from false claims.
5. Mediation and Resolution
If a dispute arises, mediation is often the most effective solution. Offer to meet tenants in person or through a neutral third party to discuss concerns and find a mutually acceptable resolution.
Conclusion
Resolving tenant disputes before the holidays helps ensure a smooth, stress-free season for both landlords and tenants. Proactive communication, mid-term inspections, and detailed documentation from No Letting Go, supported by Kaptur software, are essential for addressing conflicts and fostering positive tenant relationships.
Seasonal weather changes can bring unique challenges to rental property maintenance. From rain and snow in winter to heat and humidity in summer, each season poses potential risks that landlords need to manage proactively. Here’s how changes in weather affect rental property maintenance and what landlords can do to protect their properties year-round.
1. Winter: Protecting Against Cold, Ice, and Moisture
Winter is one of the toughest seasons for property maintenance. Cold temperatures, snow, and rain can take a toll on the property’s structure and its systems.
- Frozen Pipes: When temperatures drop, water in pipes can freeze, causing them to burst and potentially flood the property. Prevent this by insulating exposed pipes, particularly in unheated areas like basements or garages, and encouraging tenants to maintain a low level of heat throughout the property during cold spells.
- Heating System Checks: A functioning heating system is essential during winter. Landlords should have boilers and heating systems inspected annually to prevent unexpected breakdowns, which can be costly and inconvenient for tenants.
- Gutters and Roofs: Snow and ice can clog gutters, leading to water overflow that could damage the property’s walls and foundations. Regular gutter cleaning and roof inspections are critical to ensure there are no leaks or loose tiles that could worsen with heavy snowfall.
- Damp and Mould Prevention: Winter is a prime time for damp and mould issues due to increased condensation and lack of ventilation. Regular property inspections and good insulation can prevent moisture from building up. Landlords should also encourage tenants to use extractor fans and keep windows open slightly to allow air circulation, reducing the risk of mould growth.
2. Spring: Addressing Damage and Preparing for Warmer Months
Spring is the perfect time for landlords to inspect their properties for any damage sustained over winter and prepare for the warmer months ahead.
- Roof and Exterior Maintenance: Snow, ice, and high winds can cause roof damage, and spring is the ideal time to assess any repairs. Check for broken tiles, leaks, and damaged gutters to ensure the property remains watertight as rain continues through spring.
- Garden and Landscaping: The property’s outdoor areas may need attention after winter. Clear any debris, trim back overgrown plants, and repair fences that may have been damaged by winter weather. A well-maintained garden not only keeps the property looking appealing but also prevents potential issues, like water pooling around the property.
- Check for Leaks and Water Damage: Winter can leave behind hidden leaks or water damage. Inspect basements, walls, and ceilings for any signs of dampness or water intrusion, which could lead to more serious issues if left unaddressed.
- Inspecting Windows and Doors: After winter, it’s essential to check for drafts or damages to doors and windows. Spring is an ideal time to reseal windows and doors to improve insulation for the next season.
3. Summer: Focusing on Cooling Systems and Pest Control
Summer weather brings its own set of maintenance concerns, primarily related to heat and pests.
- Cooling System Maintenance: If the property has air conditioning, it should be serviced before the peak of summer. A properly maintained cooling system keeps tenants comfortable and prevents costly repairs caused by overuse during heat waves.
- Pest Control: Warm weather can increase the likelihood of pest infestations. Conduct regular pest inspections and seal any gaps or cracks where pests, such as insects or rodents, could enter. Ensuring that rubbish bins are properly managed can also prevent pest problems.
- Exterior Painting and Repairs: Summer’s dry conditions make it an ideal time to handle exterior maintenance projects, such as painting, deck repairs, or window replacements. Taking care of these during summer ensures the property is ready to handle the harsh conditions of autumn and winter.
- Lawn Care and Irrigation: With high temperatures and direct sunlight, lawns and plants may require more watering. Check irrigation systems for leaks or issues and advise tenants on proper lawn care to maintain the property’s outdoor appearance.
4. Autumn: Preparing for Winter
As temperatures begin to cool, autumn is the time to prepare the property for winter and tackle any outstanding maintenance issues.
- Gutter Cleaning: Falling leaves can quickly clog gutters, leading to water buildup and potential roof damage. Cleaning gutters in autumn is essential to prevent problems during winter when rainfall and snowmelt increase the amount of water flowing through gutters.
- Inspecting Insulation: Check that the property’s insulation is sufficient to handle dropping temperatures. Adding insulation in the attic or walls can help retain heat during winter, keeping energy costs down and tenants comfortable.
- Heating System Check-Up: Autumn is an ideal time to inspect the heating system before the first cold spell. Ensure that the boiler or furnace is in good condition and that tenants know how to operate the heating system.
- Tree Trimming and Garden Maintenance: Trim back trees and large shrubs that could pose a hazard during winter storms. This can prevent branches from falling on the property or blocking pathways if heavy snow or winds occur.
Proactive Seasonal Maintenance: Why It Matters
Regular, seasonal maintenance is key to preserving the quality and value of rental properties. Each season presents unique challenges that, if unaddressed, can lead to costly repairs, tenant dissatisfaction, and even legal compliance issues. By staying proactive and addressing these seasonal maintenance needs, landlords can:
- Reduce Long-Term Costs: Small repairs and adjustments are far less costly than major repairs resulting from unaddressed seasonal issues.
- Ensure Tenant Safety and Satisfaction: Well-maintained properties provide tenants with a safe, comfortable living environment, which can help increase tenant retention.
- Stay Compliant with Safety Standards: Proper maintenance keeps the property in line with health and safety standards, protecting landlords from potential legal issues.
Conclusion
Weather changes have a significant impact on rental property maintenance, with each season requiring specific checks and adjustments. By following a seasonal maintenance schedule and addressing these weather-related concerns, landlords can protect their properties, reduce repair costs, and ensure tenant satisfaction. Staying proactive is essential to effective property management and makes a big difference in the long-term health of a rental property.
As winter approaches, damp and mould become significant concerns for landlords. The Housing Health and Safety Rating System (HHSRS) evaluates potential health hazards in rental properties, including risks caused by excess moisture. Damp and mould not only affect a property’s structural integrity but can also pose severe health risks to tenants, which means landlords must take these issues seriously to comply with the HHSRS guidelines.
Understanding the HHSRS
The HHSRS is a regulatory system that helps landlords identify hazards that could affect tenants’ health and safety. Among the 29 hazards it assesses, excess cold, damp, and mould are particularly relevant during winter. Landlords must ensure their properties meet the HHSRS standards, or they could face enforcement actions, including fines or prohibition orders.
New Damp and Mould Guidelines from the Property Ombudsman
Recently, the Property Ombudsman updated its guidelines for handling damp and mould complaints, building on the principles of Awaab’s Law. These guidelines provide clear expectations for landlords to address tenant complaints swiftly and efficiently, reducing the risk of health problems. According to these guidelines, landlords must:
- Respond quickly to tenant reports of damp or mould.
- Conduct property inspections to detect early signs of moisture, leaks, or condensation.
- Provide adequate ventilation and heating to prevent the build-up of moisture.
The Role of Property Inventory Reports
One of the most effective ways to ensure compliance with the HHSRS and the new damp and mould guidelines is through regular property inventory reports. These reports not only document the condition of a property at the start and end of a tenancy but can also help identify problems during mid-term inspections.
No Letting Go offers detailed inventory reporting services that flag issues such as condensation, leaks, or signs of mould growth. Our reports provide landlords with the data needed to address damp problems before they escalate. By using our professional inventory services, landlords can proactively maintain their properties and demonstrate compliance with the HHSRS.
Tips for Preventing Damp and Mould
- Regular Property Inspections: Schedule inspections, particularly during the wetter months, to check for any signs of damp, condensation, or poor ventilation.
- Encourage Proper Ventilation: Ensure tenants are aware of how to use extractor fans, keep windows open where necessary, and avoid drying clothes indoors.
- Insulate and Maintain the Property: Make sure roofs, windows, and walls are properly insulated to prevent water ingress and heat loss, which can contribute to moisture build-up.
How No Letting Go Can Help
At No Letting Go, we understand the importance of staying compliant with HHSRS regulations. Our comprehensive property inventory reports help landlords spot potential damp and mould risks early, allowing them to act quickly. Our professional clerks provide mid-term and check-out reports that document the condition of the property, helping landlords prevent health risks and ensuring compliance with the Property Ombudsman’s guidelines.
By partnering with No Letting Go, landlords can stay ahead of damp and mould problems, protect their properties, and ensure tenant safety—all while complying with the HHSRS standards.
You’d think that as the CEO of No Letting Go, the UK’s leading provider of inventory and property reporting inspections, and Kaptur, the provider of software for property reporting, with most of my career spent in the lettings industry, I wouldn’t be caught out by such a major issue.
I’m writing this article to highlight the pitfalls landlords can face, and to share what I’ve learned from my experience.
As a small landlord with a handful of properties in and around South London, which I’ve owned for many years, I’m just as vulnerable to the challenges any other landlord might encounter. I consider myself a meticulous landlord. I don’t cut corners: I use a well-known, reputable letting agent, ensure all properties have deposit protection (some with traditional schemes like mydeposits and others through insurance-backed deposit schemes like Flatfair), and always take out rent protection insurance through reputable companies. I make sure all mandatory compliance requirements—like electrical, gas safety, and EPC—are met, and even take care of less-known obligations, such as legionella risk assessments. Naturally, I also insist on detailed inventories, signed check-ins, quarterly property visits, and independent check-outs.
As a busy professional running another business, I want to avoid unnecessary issues that could have been prevented.
How It All Happened
Despite all my precautions, I ended up discovering a fully operational marijuana factory in one of my flats, unbeknownst to me – and worse, my letting agent had no clue either. Here’s how it unfolded, and the lessons learned.
The property in question is on the third floor of a block in Southeast London, a popular rental area. I’ve owned it for many years. Four years ago, the agent found a new tenant after the previous one moved out. The tenant was referenced, insurance was taken out, and everything seemed routine. The tenant moved in, paid rent on time, and allowed mid-term inspections, often without being present, as he gave permission for the agent to enter. Everything seemed perfect—no hassle at all.
The first sign of trouble came after a year when neighbours noticed the windows were blacked out with paper. They raised concerns, calling both the police and the agent to check. This happened several times. On each occasion, the agent conducted an inspection, and the police spoke to the tenant, but nothing seemed amiss. The tenant explained that he worked nights and blacked out the windows to sleep during the day. It seemed plausible, so no further issues were raised.
What we didn’t realise at the time was that this story was likely crafted to put the neighbours at ease, while they covertly set up a marijuana farm in the property.
Fast forward to August 2024. I received a call from the estate management company informing me that the fire brigade had been contacted because water was leaking into the flat below mine. The tenant below had called the fire brigade after being unable to reach my tenant. The fire brigade forced entry to stop the water leak and discovered the source—an irrigation system malfunctioning in my flat.
The Discovery
The fire brigade found an elaborate marijuana operation in the property. When I arrived with the letting agent, the estate management agent, the fire brigade, and the police, the property was in complete disarray. Every room was filled with marijuana plants, chemicals, grow bags, water filtration systems, and a tangle of venting and heating equipment used for growing and harvesting. No one was living there – it appeared the entire setup was being controlled remotely. The electrics had been tampered with and bypassed the meter, ceilings were damaged to install venting systems, and the property was completely uninhabitable.
The police informed me that they would secure the property, remove the plants, and then I could clear and repair it. They warned me that it was unlikely anyone would be charged, as finding the responsible individuals was low priority. We later found out the tenant claimed he had sub-let the flat and knew nothing more.
The plants were removed, and the property is now being cleared. The overall cost of repairs—including removing the equipment, fixing electrics, painting, carpets, and damage to the flats below—is expected to reach £10,000.
What Went Wrong
Naturally, my first question to the agent was: how did you miss this during your mid-term inspections? It was impossible to overlook. The agent then admitted they hadn’t been able to complete any inspections in the past year. The tenant always had an excuse, and because of his good track record, they didn’t push further. In fact, as we later discovered, the tenant had sub-let the property and was living in France. He likely didn’t want the agent to know, as he was either receiving more in rent than he paid me or was involved in the illegal activity himself. We’ll probably never know the full story.
Legal Considerations
I challenged the agent by referencing the Landlord and Tenant Act 1985, specifically Section 11, which gives landlords the right to enter the property with 24 hours’ written notice. If the tenant doesn’t respond or refuses entry, the landlord cannot legally enter. However, in cases of urgency (like a gas leak or flood), the landlord can enter without permission. Suspicion of illegal activity, however, is a grey area.
After consulting with legal experts, I learned that landlords or their representative have the right to enter for:
1. Property inspections to ensure it’s in good repair.
2. Repairs and maintenance to comply with Section 11 obligations.
3. Emergency access in cases like gas leaks or flooding.
If the tenant refuses access without a valid reason, you can serve a formal breach notice. Failing that, you can apply for a court injunction to gain access. In emergencies, landlords have the right to enter without notice but should document the situation thoroughly.
Lessons for Landlords and Lettings Agents
This case should have raised red flags. The agent should have arranged to meet me at the property if access was repeatedly denied. Had this been done earlier, we might have discovered the problem before it escalated.
Fortunately, some costs will be covered by insurance and the deposit protection scheme. Detailed inventories, mid-term inspections (up until the issues started), and an independent check-out – all logged through Kaptur software – are crucial pieces of evidence. This documentation will help in recovering costs and claiming against insurance.
The most important takeaway for landlords and agents is the value of thorough documentation. Evidence is essential, not only for deposit claims but also for insurance purposes. While I’ll recover some costs, the agent’s failure to conduct inspections has cost me thousands – not an easy conversation for any agent to have with their landlord, and one that certainly affects their reputation.
Watch the full webinar of Nick Lyons discussing the challenge he faced: