Ending a tenancy can be awkward for both tenants and property professionals. Dealing with tenancy deposit returns, outstanding rent and resolving disputes can take time and a lot of effort. So, how can tenants and landlords alike ensure the end of tenancy goes smoothly?
No Letting Go’s chief operations officer, Lisa Williamson recently joined Richard Blanco on his podcast ‘Inside Property’ to discuss the types of issues that can arise and how to resolve them through unbiased, end of tenancy services.
Lisa was joined by Suzy Hershman, head of dispute resolution at My Deposits, and Al McClenahan, the director of Justice4Tenants to get a full picture from all sides of the story.
Here is a roundup of the key insights that came out of the programme;
Start as You Mean to End
Lisa’s top tip on ending a tenancy well is to determine a clear position from the start. The way to do this is through a well thought out inventory including detailed but concise information, clear photographs and a comprehensive list of contents and condition.
Creating a tenancy format which is easy to read by both parties is essential for avoiding confusion at the end of the tenancy.
Another tip for landlords from Lisa is to ensure that tenants sign the inventory report to avoid deduction disputes during check out.
An Unbiased Outlook is Key
One question that arose in the podcast was whether landlords should create their own inventory reports.
While it’s completely fair for a landlord to perform their own survey, they run the risk of using emotional language which can be interpreted in different ways.
This is where an independent inventory service can resolve issues. No Letting Go inventory reports include a glossary of terms to determine the condition and cleanliness of items in the property. For example, rather than a landlord using the word ‘immaculate’ to describe a piece of furniture which could come across as biased or open to interpretation, instead ‘professionally clean’ is a clearly explained term in the NLG glossary.
Another benefit of using a professional, unbiased property inventory service is that in the case of a dispute over deposit returns, judicators can clearly understand the benchmarks.
Are Pre-Check Out Meetings A Good Idea?
As an active landlord himself, Richard highlighted the benefit of arranging pre-check out meetings with tenants to go over what is expected of them during the moving out process.
This all sounds well and good, but the question is, who will pay for it? Landlords and tenants may be reluctant to fork out this extra cost, but it could save money further down the line.
Alternatively, providing tenants with an end of tenancy letter detailing all the tasks that need to be completed before moving out is a great way to prevent confusion over where responsibilities lie. This can include the date and time of the key handover and what needs to be cleaned.
End of Tenancy Property Cleaning
As the head of dispute resolution at My Deposit, Suzie Hershman has a lot of experience dealing with the common issues affecting landlords and tenants during the checkout process.
According to Suzie, cleaning comes top of the list when it comes to end of tenancy disputes.
The resolution is simple. Start with an inventory report which plainly states the condition of the property and how it is expected to be maintained. For example, if the property has a garden, the inventory needs to clearly state that the grass needs to be cut or the paving de-weeded and power washed before leaving the property.
Other issues that can arise include whose responsibility it is for window cleaning and whether professional carpet cleaning needs to be undertaken.
The main rule of thumb for tenants, is that the property needs to be returned in the original state as at the start of the tenancy. This may involve hiring an end of tenancy cleaning service (make sure you keep the receipt as evidence) or giving the property a thorough clean yourself. Either way, ensure you leave on the last day of your tenancy confident everything looks the same as it did when you moved in!
Fair wear and tear can be a bit of a grey area when it comes to cleaning. Suzie recommends that landlords should think of the items in their property as having a lifespan. A carpet or decor has an average lifespan of 5 years, which needs to be taken into consideration during the checkout report.
Managing the Landlord-Tenant Relationship
According to Al from Justice4Tenants, the main reason for the breakdown of the landlord- tenant relationship at the end of a tenancy is disputes over deposit deductions.
Al attributed this to poor inventories which leave too much room for interpretation and miscommunication, which is more common when landlords create their own.
Another common reason for strained relationships is when tenants are in arrears at the end of the tenancy agreement. To minimise conflict, Al recommends that tenants are as open and communicative with their landlord about their financial difficulties to help landlords remain understanding until the issue can be resolved.
However, when landlords view their role purely from an investment perspective and ignore the human side of the relationship, this is when disputes are likely to arise. The lesson? Landlords who are more understanding and willing to negotiate are likely to have better relationships with their tenants, resulting in a smoother parting.
How Will the Letting Agency Fee Ban Effect End of Tenancy?
There has been much discussion over what changes the letting agency fee ban will bring to the industry. However, for now, Lisa doesn’t see much change to the way check out reports will be processed.
Currently, landlords usually pay for the inventory, and for either check-in or check-out services while the tenant pays for the other. This means there is only one cost that needs to be recuperated by landlords.
According to Lisa, most landlords and tenants can see the advantages of having these services managed by independent professionals.
Unbiased End of Tenancy Services from No Letting Go
To ensure the end of a tenancy goes as smoothly as possible and you retain a positive relationship throughout, using an independent property service can help resolve issues and disputes before they arise.
No Letting Go provides all the documentation needed at the start and end of a tenancy to determine how much money is deducted from the deposit. Using the latest technology, No Letting Go can advise against fair wear and tear and create reports to ensure you are fully compliant with regulations.
To see the full list of services on offer, head to the No Letting Go services page.
Achieving a high rental yield is one of the main goals for successful landlords. In order to cover the costs of mortgage repayments, repairs and maintenance, an adequate rental yield is essential to stay afloat.
Although you may feel constrained by property location or property prices, there are ways to maximise profits and cut outgoings.
From making simple renovations, to targeting specific tenants, here’s some straightforward advice on how to increase rental yield on your rental property.
What Does Rental Yield Mean?
As a landlord, you’ll be more than familiar with the importance of rental yields. For anyone new to the game or thinking of taking the plunge into property investment, here’s a simple definition.
Rental yield is the annual return on investment you make as a landlord on a buy-to-let property. It’s the remaining amount of money left over after rent, divided by the value of the property and is expressed as a percentage.
How to Work Out Rental Yield on Rental Property
To work out the rental yield of your property, first deduct all annual expenses and outgoings from the annual rental income, then divide this number by the purchase price of the property. Next, times this number by 100 to find the percentage yield.
Alternatively, find a free rental yield calculator online to do the hard work for you.
What is a Good Rental Yield?
In order to comfortably cover outgoings, a rental yield of 8% or more is deemed good.
However, the average rental yield differs vastly depending on location. For example, cities like Liverpool and Nottingham enjoy higher rental yields of up to 12%, while London is more challenging and tends to stay around 4 – 5%.
Decide on a Tenant Profile
Having an ideal tenant profile in mind makes it easier to tailor your property to the needs and desires of tenants. By offering an attractive property to specific renters, you’ll be able to charge premium prices and stand out from the crowd.
For example, if you are renting to young professionals, it’s worth choosing properties in areas with good transport links and furnishing the property with convenient mod-cons.
Whereas families are more interested in space, excellent local schools and extra bedrooms.
It’s impossible to please everyone. Maximise rental yields by catering to a specific tenant group and provide them with what they really want.
Location, Location, Location
As always, location is key when it comes to improving rental return.
Picking an up-and-coming area is a good idea, as property purchase prices are lower and there is potential for increased rental income as the area expands. Somewhere with good transport links, access to great schools and a growing number of bars and shops is a safe bet.
Go Green for Tenants
With sustainable living becoming increasingly popular, improving insulation and making green changes to your rental property could strengthen the appeal to certain tenants.
Improving the energy efficiency rating of your property not only saves you money on energy bills,but is also a big deciding factor for potential tenants.
Think About Facilities
Equipping your property with high quality, time-saving facilities such as dishwashers, driers and high-speed Wi-Fi will attract more tenants and place your rental property ahead of the competition.
Think about what your ideal tenant profile wants out of a rental property and go from there.
Can You Add Another Bedroom or Bathroom?
Adding a second, third or fourth bedroom to your rental property is a guaranteed way of boosting rental yield.
If a property has a large living space that isn’t entirely necessary, turning it into a bedroom could drastically improve cash flow! Just take care to comply with bedroom regulations, especially if you plan to turn it into an HMO property.
A second bathroom is another way of adding value. Although this requires a little more upheaval, the results can be well worth it, especially in larger properties.
Keep Things Fresh
If larger scale renovation is out of your budget, simple, affordable updates such as new tiling in the bathroom or a fresh lick of paint can work wonders in attracting the best tenants.
The more you can do to make your property attractive to potential tenants, the more rent you can responsibly command.
Maximise Space for Maximum Yields
Another way to add value and appeal to renters is to maximise every inch of space in your property.
This doesn’t have to mean adding extra bedrooms. It can be something as simple as providing inbuilt cupboards and clever storage spaces. This is especially important if you’re targeting growing families.
Consider Allowing Pets
Flexibility is a trait highly valued by prospective tenants. From allowing minor aesthetic alterations to saying yes to pets, remaining open to tenants helps grow your yield in the long run.
Rental properties which allow pets tend to be few and far between which means they are able to command more rent- another easy way to increase your rental yield!
Avoid Vacant Periods
Naturally, extended vacant periods will have a negative impact on your rental yield.
Asking current tenants what their plans are well in advance of the end of a tenancy is one way you can avoid this. Early preparation means you can start advertising for new occupants quickly.
In the case of an extended void period, it may be worth lowering the rent requirements to encourage tenants and minimise losses.
Make Regular Rent Reviews
It’s important to keep up with the rest of the property market. Keeping a finger on the pulse and raising or lowering rent as needed is essential for maintaining and increasing rental yield.
Factors such as a new school in the area can dramatically increase rent prices, so don’t miss out on opportunities to cash in on your property investments.
Assess Your Outgoings
Taking a regular look at all of your outgoings is an important part of managing your finances. You may find that a few simple changes could be surprisingly profitable.
Mortgage rates, for example, are always changing, and it’s possible to find good deals on property insurance on comparison websites.
Keep your eyes peeled for deals to cut costs and improve rental yield.
Keep Up to Date with Regulations
Part of being a responsible landlord includes keeping up to date with current health and safety regulations. Good maintenance of your rental property results in long-term tenancies and increased interest from renters.
Save Time and Money with A Professional Property Service
Instead of spending your time as a property manager, answering queries and sorting out viewings and check ins, allocating tasks to property professionals can help streamline your business, saving you time and money.
No Letting Go provide comprehensive property reports and essential services such as inventory management to help landlords protect their investment and increase yields.
For more information on how No Letting Go could help, visit our services page here.
There tends to be a focus on the need for potential tenants to make a positive first impression to secure the best rental properties. But making a good impression is just as vital for landlords and letting agents.
To attract reliable and responsible tenants, property professionals need to demonstrate their value to establish trust and secure an agreement.
Creating a positive first impression can determine what kind of relationship you’ll have with your tenant moving forward, not to mention positioning your property as an attractive prospect for renters.
If you’re a letting agent, property professional, or landlord, we’ve got some friendly guidance on how to give a good first impression to tenants and establish trust from the get-go.
What are Tenants Looking for in a Landlord or Letting Agent?
To make the right impression, it’s helpful to think about what a tenant wants from the person or company managing their rental property.
Top of the list are reliability, honesty and being easily reachable. Whether it’s at the first viewing, at the lettings or estate agency office or the first meeting between tenant and landlord, follow these tips to make a great first impression:
Be on Time
An obvious point to start with. Tenants want to know the person managing their home is reliable and can be depended upon in an emergency. Being late to the first meeting already puts you on the back foot.
If the first meeting is an initial house viewing, it’s worth getting there a few minutes early to ensure everything is in place and the property is looking its best.
Dress Appropriately
Giving an overall impression of professionalism goes a long way in securing a tenancy agreement.
One simple way of achieving this is to dress in business-casual attire.
Know Your Stuff
As the main point of contact for tenants, you need to demonstrate knowledge about the property and local area to build trust. Before the first meeting, make sure you’ve got all the answers to potential questions to hand.
Common questions that might be asked by potential tenants include;
- Who are the current utility providers?
- What is the council tax band for this area?
- What day are the bins and recycling collected?
- Where is the fuse box?
- What are the neighbours like?
- What is the local area like?
Being able to answer these questions thoroughly and confidently will help to build a positive impression and demonstrate your experience and professionalism.
Friendly and Professional Body Language
Body language is key to making a good impression in any situation. From job interviews to meeting people for the first time, facial expressions and gestures really count.
Shake your prospective tenants’ hand while maintaining eye contact, smile, and try to display confident body language to really impress.
Stay in Contact with the Neighbours
Being in the position to introduce prospective tenants to the neighbours, or simply tell them who they will be living next door to, can go a long way in demonstrating your dedication to property management.
What are Tenants Looking for in a Property?
In addition to the way you present yourself, the way you present your rental property also has a huge impact on tenant’s initial impression. Here’s how to show your property in the best light:
Market Your Property Right
Most rental property marketing happens online these days. Be sure to regularly check and update any channels your property is advertised on to keep up a positive impression for renters.
A picture really can tell a thousand words and people expect to see clear, professional images when browsing for properties online. Any property with minimal or bad quality images will likely be dismissed instantly.
Include lots of pictures of all parts of the property and try to take them on a sunny day to show off your property in the best light.
If you’re a busy landlord or property professional, ensure your property looks the part online with a professional property appraisal. This service includes high quality photos and a record of essential details for marketing purposes, all uploaded directly to your platform. The easy route to impressing potential tenants!
Managing feedback is also important. Always reply to any complaints or queries online so that potential tenants know you are reliable and quick to respond.
Outward Appearances Matter
We’ve all heard the phrase ‘don’t judge a book by its cover’, but in reality, first appearances are important.
Make sure the exterior of your property is up to scratch. An overgrown front lawn, overflowing bins and scratched paint are likely to put people off before they’ve even stepped through the door.
Make Sure the Interior Lives Up to the Dream
When showing a prospective tenant around a property for the first time, they’re trying to imagine themselves living there.
Make sure everything is clean and tidy with minimal clutter to give the tenants as much of a blank canvas as possible to project their own visions for the future.
Consider A Moving In Gift
Whether it’s a simple, handwritten welcome card or a bunch of flowers. Providing a small gift is an easy way to demonstrate that you’re a thoughtful landlord or letting agent.
If you’re an agency managing several properties or a landlord with a large portfolio this may not be feasible. For smaller landlords however, it could be a well-received gesture that goes a long way in developing a positive ongoing relationship.
You need to assess whether a gift is appropriate from case to case. At the very least, provide an information folder with essential details about the property such as relevant contact numbers and rubbish collection days.
Ensure All Health and Safety Checks are in Place
If you can demonstrate that you are up to date with gas safety checks and Co2 regulations, your tenant will know you take your role seriously.
For landlords, demonstrating your responsibilities are being fulfilled puts tenant’s minds at ease. For example, landlords must ensure that smoke alarms are tested and working on every floor of a property. No Letting Go provide comprehensive reports which include a smoke and carbon monoxide safety section that will guarantee you meet all the requirements.
Tenants in the know will expect to see evidence and a thorough report will quell any potential reservations.
Invest in a Professional Property Inventory
Providing your tenant with a comprehensive, photographic inventory report sends the message that you don’t take shortcuts.
No Letting Go is the first choice for all types of property reporting for landlords and letting agents alike. To find out how we can help to position you as a first choice for tenants, browse the rest of the property management services on offer here.
International Women’s Day is held on the 8th March each year with the aim of re-addressing gender imbalances and recognising the achievements of women across the globe.
With International Women’s Day campaigns kicking off this week, what better time to celebrate some of the most successful female franchisees in the No Letting Go network?
Many of our successful No Letting Go branches across the UK are run by women. We spoke to some of these flourishing branch owners to get their insights into their experiences as women in the property industry.
Celebrating the achievements of women in property and lettings, we’re turning the spotlight onto No Letting Go’s most successful female franchisees.
International Women’s Day History
Before we dive in, here’s a brief history of the development of the day.
The International Women’s Day movement is growing from strength to strength each year.
The movement took its first steps back in 1909 in the US with the first National Woman’s Day, inspired by working women’s protests against poor conditions in the garment industry.
The first International Women’s day took place in 1911 and was celebrated by over a million women and men demanding women’s right to vote, to hold public office and to end discrimination at work.
It was 1975 when the United Nations implemented a recognised International Women’s Day to be marked on the 8th March each year. The International Women’s Day 2019 theme is all about “balance for better”. The idea behind this slogan is to foster a more equal gender balance around the world.
Women in Property
With the recent focus in the media on the gender pay gap, it was revealed that women working for estate agents and consultancies can earn up to 58% less than their male counterparts. These pay gap figures are above the national average, indicating that something needs to be done to ensure more women are filling senior roles.
According to the National Association of Estate Agents, 3 in 4 salespeople are men, however lettings is a more female dominated sector.
Thankfully, businesses are beginning to introduce flexible working and put more effort into re-balancing their hiring processes. The Bisnow property site’s ‘51 most influential women in UK real estate’ also points to women making waves in the industry.
No Letting Go is proud to champion successful women in property. We interviewed some of the most successful female No Letting Go franchise owners for their perspective on the industry;
Rachel Farr, No Letting Go Bath
Rachel purchased the No Letting Go Bath franchise in 2014, and by 2016, was already delivering 200 property reports every month.
Rachel and the rest of the Bath team have a reputation in the area for reliability, quality and excellent customer service.
How did you get into the property business?
‘I started working as a property/refurbishment manager doing up buy to lets for clients living and working abroad. I was in procurement and marketing for many years before moving into property’.
What do you consider to be the greatest success in your property career?
‘Growing and managing a business whilst having two small children and through two pregnancies.’
What do you attribute this success to?
‘A great business partner and building good client relationships.’
Do you have any female career role models?
‘Anyone who is a working mum and who manages to juggle everyday life and run a successful business in any industry.’
What’s your favourite thing about your job?
‘A good work-life balance, no day is the same and I get to meet new people’.
What are your future career plans?
‘To build and grow the business we have by taking on more employees to offer a greater range of services.’
Rachel’s impressive list of accolades include; No letting Go Best Regional Office, Busiest Office, Customer Service, Franchisee of the Year and a nomination for the Woman Franchisee 2017 EWIF awards.
Alison Hardy, No Letting Go Swindon
Alison Hardy became a No Letting Go franchise owner along with her husband over eight years ago. Since then, the pair have been busy winning their own clients and building their business in the Swindon area.
What has been the biggest success of your property career?
‘Winning all our own clients, having one of the lowest percentages of national contract work, and winning marketing and customers service awards from No Letting Go.’
Alison attributes this success to; ‘immense pride in the No Letting Go brand, a lot of flexibility, adaptability, resilience and hard work’.
What has been the greatest challenge?
‘Getting into agents that use local competition or do the work themselves and maintaining motivation with lower paid national contract work which is driven by volume sales across the whole network of offices.’
Have you ever felt any advantages or disadvantages to being a woman in the property industry?
‘None whatsoever. Especially compared to previous career roles in large organisations.’
Do you have any female career role models?
‘I have had many over the years and like to think that I have used the experience of working with such positive role models to empower me to be a little bit of each of them… and at least the best I can be!’
Do you think there is an equal gender balance in the industry?
‘Yes. But in relation to the structure/ranks they sit in is a very different answer. But that is an observation of the Lettings Industry as a whole and in no way a reflection of our franchise business which, of course, is equal as we [Alison and her husband] are joint business partners.’
What do you think needs to change in the property industry?
‘Greater understanding from the government, more mandatory regulation, compliance standards and best practice that brands like NLG can deliver on. These expectations would improve the recognition of what we do and it’s key relevance in the process for agents, landlords and tenants alike.’
What is your favourite thing about your job?
‘Being responsible for generating our own workload, a portfolio of clients and building something ourselves (albeit with the backing of a proven brand identity). Also, the sheer diversity of properties we attend. We can be in a rambling country farmhouse with outbuildings and paddocks and then on through some gorgeous countryside to a swanky penthouse or urban apartment in the same few hours. No two days are ever the same which is exactly the same when it comes to our agent clients, landlords and tenants so it’s a great mix for the property mad and if you are a people person all rolled into one!’
Has the property industry changed since you started?
‘Yes. More people want to rent, more agents want to do things properly, everyone wants contractors to do things for as little as possible. The government is trying to bring in changes that are causing increases in rent and lack of affordability on a monthly basis rather than via fees charged in the first place.’
Alison and her husband are currently in the second stint of a five-year franchisee renewal cycle and are considering their options for the future.
Virginia Chrapowski, No Letting Go Edinburgh
Virginia became the owner of the No Letting Go Edinburgh branch along with her husband when looking for a way to escape her busy job and make a living in preparation for their retirement.
After a tricky first year, the business is moving in the right direction and seeing some great successes.
How did you get into the property industry?
‘Myself and my husband both wanted to leave our previous roles and work for ourselves. I previously worked in the Scottish ambulance service as a paramedic which was a very physical job, requiring me to work night shifts. The No Letting Go franchise opportunity was something we could both do together. We visited the Aberdeen franchise show, did lots of investigative work and eventually decided on No Letting Go due to lower start up costs and great support.’
What has been the biggest success of your property career?
‘We did well last year. Every time we win a new account we celebrate with a bottle of bubbly!’
What has been the greatest challenge?
‘Learning to run a business and keeping accounts as this was a big career change. Our next big challenge will come in May when all the students leave and we have to manage hundreds of properties in less than two weeks. Interviewing and taking on part-time clerks has been another challenge, although I have previous teaching experience which made this easier.’
Have you ever felt any advantages or disadvantages to being a woman in the property industry?
‘No, not particularly. Especially compared to previous roles I’ve had where I worked in a more archaic, masculine environment.’
Do you think there is an equal gender balance in the industry?
‘I’m not sure about the industry as a whole, but I seem to work with more women agents.’
Do you have any female career role models?
‘My family has a very strong work ethic. My daughter is very hard working, that’s just how we were brought up, I hope I’ve passed that onto my children.’
What is your favourite thing about your job?
‘I like the admin side of working in the office, something I wish I had more time to do!’
Virginia and her husband have no plans to throw in the towel for the foreseeable future, aiming to keep building the business until they reach the age of 70 (at least).
Claire Parfitt, No Letting Go Portsmouth
Claire Parfitt of No Letting Go, Portsmouth purchased a No Letting Go franchise with her husband in 2017.
How did you get into the property industry?
‘After graduating I moved to London and worked in the recruitment sector for a while before taking a job as an inventory clerk for a large estate agent. After a few years my husband and I moved from London to Hampshire and I continued to work as an inventory clerk but in house for a local estate agent and then self-employed, working for a few small inventory companies. My children were young at the time and I worked part time to fit in with their needs.’
What do you attribute your success to?
‘I had 13 previous years’ experience in the industry and a good local knowledge having worked for local agents. I also worked for the previous owners of the franchise for 3 years prior to us taking over. My experience has been combined with my husband’s experience outside of the industry.’
What has been your greatest challenge at work?
‘Currently the greatest challenge is recruiting and training suitable staff’.
Have you noticed any advantages or disadvantages of being a woman in the property industry?
‘Having children can impact the job roles a woman may consider as not all roles are easily adaptable to family life.’
Do you think there is an equal gender balance in the industry?
‘Yes, generally, although working part time around family life may affect sales target roles within the industry.’
What’s your favourite thing about your job?
‘Being my own boss.’
Has the property industry changed since you started?
‘When the tenancy deposit scheme was introduced in 2007 it meant that more landlords were using proper inventory companies to complete their inventories which increased business. The increase in online estate agents has changed the dynamic of the industry and high street agents are having to adapt to compete.’
A Franchise with No Letting Go
From the successful female franchisees we spoke to, juggling work and family life was the main issue faced by women. However, each franchise owner asserted that they felt little to no disadvantage to being a woman in the industry with No Letting Go.
Is a franchise for you?
Franchising allows you to hit the ground running by offering tailored training and support. You don’t need any previous industry experience as No Letting Go provide everything you need to get started, as well as the backing of a well-established and trusted brand.
If you’re interested in joining the No Letting Go franchise network, request an information pack or call back to find out more.
The way you do your taxes is changing.
Say goodbye to piles of paperwork, the tax system is having a digital makeover.
Although changes to routines can be worrying, these alterations are being implemented to make life easier for businesses and self-employed individuals. The proposed scheme to completely digitise the tax system by the end of 2020 aims to make taxes more accurate, efficient and easier to manage.
As a landlord, you’ll need to be aware of these changes and how they affect you, in order to prepare for digital taxes becoming mandatory in April 2019. Here’s everything you need to know about making tax digital for landlords.
What is MTD?
Making Tax Digital, or MTD, is a government scheme to overhaul the tax system to make it completely digital by the end of 2020. This means that from April 2019, VAT tax records and VAT returns will be managed online.
Will MTD Affect Me?
Any VAT-registered business with a taxable turnover above the VAT threshold will have to make these changes.
So, if you are a landlord with an annual rental income of over £10,000, then the MTD changes will apply to you from April 2019. With UK rental prices rising, this is likely to affect most landlords in the UK.
The Making Tax Digital timeline commences on the 1st April 2019, when the changes will become mandatory for all customers, excluding a small number of customers with complex requirements which are being deferred until October 2019. (These types of customers include trusts, non-profits and public sector groups).
The new process will require self-employed individuals and landlords to:
- Use specific software or apps to keep track of their records
- Update HMRC every quarter through a new digital tax account
- Provide a full annual declaration at the end of each year
Further information can be found in the Finance Act, 2017.
The Income Tax Pilot Scheme
The government already has an income tax pilot scheme in place, which self-employed businesses or landlords can use voluntarily.
This scheme allows users to test out the MTD compatible software to store their digital records and send income tax updates to HMRC in place of filing a self assessment tax return.
Voluntary users can choose from a number of software options, sending a summary of income and expenses to HMRC every 3 months and sending a full report at the end of the year. You can even pay bills as you go and ask your accountant or bookkeeper to send the updates for you.
A Closer Look at the HMRC Making Tax Digital Scheme
Many landlords already choose to manage their taxes and accounts digitally through cloud based apps and software programmes.
Once the changes come in, these methods and software applications will need to follow new regulations. HMRC are not building their own software programme but will provide a list of approved software companies, some of which will be free of charge. You will still be able to use your current software system, as long as it complies with the new system.
Users will be required to communicate with HMRC via their Application Programming Interface (API) platform and submit VAT returns using information from these digital records.
This software should be able to calculate your return automatically- saving a whole lot of time and effort.
If you currently use spreadsheets to manage your taxes, it may be worth switching to a software solution now. Although spreadsheets are allowed if they comply with the new regulations, it might cost you more money to produce quarterly reports.
Your digital tax account will allow you to view and access all of your tax information in one handy place online. An agent services account grants accountants or other financial professionals you may employ access to relevant tax details.
Is the MTD Scheme Compulsory for Landlords?
Unless your annual income from your rental property and trade combined is under £10,000 or you are unable to partake in digital programmes due to disability or age, this change is compulsory.
It is expected that late fines will be implemented if you fail to file reports on time once the scheme is established.
MTD for Multiple Properties
If you are a landlord of multiple properties, you will only be required to provide income and expenditure for your investments as a whole.
However, it’s best to keep a record of individual properties to manage and assess the income of various rental properties you may own.
The Benefits of MTD for VAT
According to the latest edition of the tax gap report, there was a gap of around £33 billion in the last tax year! This clearly shows that something isn’t right and suggests that lots of people are making errors when it comes to submitting their records.
By digitising the way tax records are stored and reported to HMRC, the scheme hopes to make tax reporting far more accurate and easier for stakeholders to complete. Sending this information directly to HMRC online will hopefully minimise any mistakes that currently occur during the exchange of information.
For busy landlords who manage multiple properties, it can be hard to stay on track of receipts and invoices. Implementing a digital system which allows you to add information on the go via mobile applications will help prevent taxable claims from escaping.
The digital system will also allow you to see approximately how much tax you owe ‘as you go’ rather than waiting to find out at the end of the tax year.
By seeing all of your reports for individual properties in one place, it will be easier to manage your portfolio and determine which properties generate the best return.
Get Ready for Making Tax Digital with No Letting Go
To sum up, from the beginning of April 2019, landlords will be required to use MTD compatible software to manage their tax records, updating HMRC every 3 months and providing an annual declaration.
Although the end result aims to make managing taxes more efficient, there’s likely to be some teething problems at the start.
To prepare yourself for this shift, it’s best to start early. Make sure your current software is compatible, and if not, plan which system to use. Staying organised across the whole of your property management processes is key to ensuring a smooth transition.
No Letting Go provide professional, accurate property reports to help landlords and property professionals keep track of their investments.
To see the full range of reports we provide, browse the No Letting Go Services section on our website.
For landlords, there are seemingly endless responsibilities to keep track of. Every self-respecting landlord wants to provide safe and comfortable homes for their tenants, but it can be difficult to stay on top of changing developments.
One such responsibility that’s vital to stick to is getting an EPC for your property. The EPC is a certificate to ensure the sufficiency of a buildings energy performance and is required for all properties being put on the market to sell or rent.
We know it can be tricky navigating complex requirements and laws. That’s why we’ve put together this information on landlord EPC obligations.
So, without further ado, here’s everything you need to know about EPC for landlords, all in one place.
What is an Energy Performance Certificate?
Put simply, an Energy Performance Certificate (EPC) tells you how energy efficient a property is. Factors such as carbon dioxide emissions and heating costs are taken into consideration to give the property an EPC rating.
An EPC is required every time a property is put up for sale or rent.
Introduced in 2008 as part of the Home Information Packs (HIPs), the EPC aims to give potential buyers and tenants clearer information on the energy efficiency of their building.
As well as rating the building for its current efficiency, the EPC also gives suggestions for improving energy use and will provide a predicted rating for when these are implemented.
Energy Efficiency Rating
The energy efficiency of your property is given a rating between A and G, with A being very efficient and G being inefficient. An older property without double glazing or proper insulation is more likely to get a lower rating than a new build.
The property will also be given a number between 1-100. The higher the number, the more efficient the building is and the more cost-effective energy bills are.
The EPC will also provide estimated energy costs for heating, lighting and water bills. As well as advice on how to improve the energy efficiency of your property. From installing better quality wall insulation to something as simple as switching to energy efficient light bulbs, there are many ways to make your property greener.
What’s the Minimum Energy Efficiency Standard for Landlords?
As from April 2018, landlords in the private rented sector need a minimum rating of E for their rental properties. Failure to meet this standard could result in fines so must be avoided at all costs!
Tenants have the right to make improvements to the energy efficiency of the property, with the permission of the landlord.
From April 2020, these regulations will also apply to all ongoing assured tenancies in existence.
For more information on landlord requirements consult the government web page.
Which Properties Need an EPC?
Every domestic and commercial building in England and Wales must have an EPC. If you are leasing a property, you must have ordered the EPC before the property goes on the market.
The only types of buildings that are exempt include some listed buildings and residential buildings or rented holiday accommodation which are in use for less than four months a year. A room rented out by a residential landlord is also let off the hook.
The EPC must be shown to potential tenants and a copy supplied free of cost. Make sure you don’t get caught out!
How Long is the Energy Performance Certificate Valid for?
An EPC is valid for 10 years from when it’s completed. If the property holds an EPC from an existing tenancy, it’s fine as long as it’s within this period.
How to Get an EPC
As a responsible landlord, you must only use an accredited Domestic Energy Assessor when acquiring the EPC for your property.
To find a list of approved EPC organisations in the UK, check the energy performance certificate register.
What does the Energy Performance Certificate Cost?
An important question for landlords! Unfortunately, there is no fixed rate for EPC’s currently, however prices usually start at £35. Factors such as the size of the property, the type of property, how many bedrooms it has and its location are all taken into consideration.
Therefore EPC’s for larger homes in desirable locations are likely to cost more.
EPC’s and Feed in Tariffs
If your property has solar PV and you want to receive payments from the government’s feed in tariff (FIT) you will have to provide evidence of an acceptable EPC rating.
The Benefits of Having an EPC
It may sound like a bit of a hassle, but there are actually some benefits to getting a CPE for your property.
For one thing, having an EPC means you can feel safe in the knowledge that your property is within the required energy efficiency standards. That’s one less thing to worry about.
Another advantage, is that by periodically checking your property’s energy efficiency, it will be easier to save money on energy bills for your tenants. The EPC will also help you to plan for future costs with its breakdown of energy expenditures. For landlords managing multiple properties this will be particularly helpful.
Recent Changes to the EPC
From 1st April, 2019, the ‘no cost to the landlord’ exemption will no longer apply and landlords will be required to pay up to £3,500 on works to increase their property’s rating up to an E. If costs exceed this figure, landlords will be allowed to register for a ‘high cost’ exemption on the PRS Exemptions Register provided they give significant evidence.
This is a significant change that landlords in the private rental sector need to stay on top of.
Let us Lend a Hand
With all these obligations to wrap your head around, it’s worth delegating some tasks to make the process of organising a new tenancy that bit simpler.
No Letting go provide professional, unbiased inventory services to make the process as fuss-free and efficient as possible and help you stay on top of your responsibilities.
As a landlord, it’s your responsibility to provide a secure property for your tenants. No one wants to receive a call from a distressed renter who’s just been broken into. Safe and secure properties equal happy tenants.
Insufficient security against intruders is one of the most common hazards impacting well-being in the home. Burglaries and forced entry are not only alarming, but also result in a lot of hassle sorting out insurance claims.
So, how safe and secure is your property?
If you think there could be room for improvement, then read on.
Are the Locks Up to Scratch?
The first thing to think about when assessing the security of your property should be the standard of door locks in place.
Changing Locks Between Tenancies
It should be common practice to change all the locks on doors and windows for every change in occupancy. You never know who’s hands the keys of previous tenants can end up in, especially when getting new keys cut is so easy.
What Type of Lock to Choose?
The Residential Landlords Association advise using five lever mortice locks for external timber doors or a multi-point locking system for PVC doors.
It’s also worth fitting door chains onto front doors for added security.
Don’t Forget About Windows
Window locks are just as important as they are a common point of entry for intruders.
Ensure that all windows easily accessible from the outside have good quality locks. But note that locks should not be used for designated escape windows.
Are the Doors a Good Fit?
It’s all well and good having top-quality locks, but if external doors don’t fit the door frame properly your property is vulnerable to break ins.
Make sure that all exterior doors and garage doors are correctly fitted and are free from damage.
What About an Alarm System?
Fitting a security alarm is another way of keeping your property safe for your tenants. Raising the alarm is especially important if the occupants are away from the property for extended periods of time.
The security system doesn’t have to be state-of-the-art. A simple home security system is all you need to protect your property. There is a huge array of burglar alarms and defender alarms out there:
- The simplest option is a ‘bells-only’ alarm which, when triggered, sets off an audible alarm to alert tenants or neighbours
- A speed dialler alarm allows you to choose up to three contact numbers to be immediately contacted by text message when the alarm is set off
- The most expensive alarm is a monitored system. When the alarm is sounded, a signal is sent to a remote monitoring centre. This means the centre can confirm whether there is a security issue, and if so, inform the police, freeing up more of your time
Is Your Property Visible?
If your property is located slightly off the beaten track or in an area without many neighbours around, it might be worth investing in a security camera.
CCTV systems are more affordable than they used to be, but make sure you comply with laws on the handling of digital images.
Is Your Property Well Lit?
A simple, yet effective security measure is to fit security lights. Outdoor lighting is essential for making your tenants feel safe when they return to the property late at night.
Important places to illuminate with sensor activated lights include the property entrance, gates, driveways and anywhere that could be a potential entry point for intruders.
It’s also worth fitting wall switch controlled lights near garden outbuildings, side and rear doors. Anywhere not overlooked by neighbours could benefit from additional lighting.
How Safe is the Area?
The location of your property can have a big impact on the risk of break ins. Ensure you research the area thoroughly before making the decision to buy new properties.
This type of research can take time. Time that busy landlords with multiple properties might not have to spare. Luckily, there are several property report services available to do the hard work for you. These reports look at factors such as historical crime data in the area as well as comparing local and national crime rates. They can also give you information on the nearest police stations to make property management simpler.
Do you Have a Vacant Property?
It’s important to keep tabs on any vacant properties you might have. Most insurance companies require vacant properties to be visited regularly to check the property is secure and manage any issues.
If you’re juggling multiple properties, why not delegate this task to a professional service? No Letting Go offers reliable vacant tenancy inspections so you don’t have to worry about any attempted break-ins.
Are Your Tenants Safety Aware?
It could be worth sending your tenants a quick email with advice to ensure they’re up to date with the latest safety information. If you’re renting to students or younger people this could be particularly beneficial.
It’s a nice way to show you care and are serious about your responsibilities as a landlord. Simple home security ideas and tips such as hiding valuables and leaving a light on in the bathroom when out could make all the difference.
Direct your tenants to the Met Police website for further home security information.
Secure Property Management
Hopefully, these security ideas will help you to provide the safest and securest properties for your tenants.
If you’ve already got a lot on your plate, let us help with our professional, unbiased inventory services and property reports. With No Letting Go’s assistance, you can rest assured your property meets all the safety standards.