Budgets can be tough to manage for landlord and letting agents alike. Sometimes, property maintenance costs can eat into your finances dramatically.
From what’s involved to how to save, we offer insights and guidance on how to best manage budgets when undergoing maintenance on your property portfolio.
What Is Included In Maintenance Costs?
Before we go into budget management, we need to be clear on what maintenance costs are involved in renting a residential property.
Here’s a list of all the things to consider when it comes to maintenance;
As a landlord, it’s your responsibility to fix any repairs needed resulting from normal wear and tear. This can include;
- Repairing or replacing white goods and appliances
- Fixing boiler issues
- Repairing any electrical faults
Refurbishment & Decoration
Keeping your property looking fresh for new tenants is an important part of being a good landlord and attracting the right target tenants. It’s recommended that carpets are replaced every 5-7 years, and properties are fully redecorated every 3 years.
However, if your property is looking particularly lived in after a tenancy or you come across some questionable stains, you might need to redecorate more often.
Here’s what else is included in refurbishment and decoration;
- Painting throughout
- Replacing carpets or flooring
- Replacing curtains
- Replacing old, tired furniture items every 10-15 years
- Replacing kitchen and bathroom fittings every 10-15 years
It’s not just the inside that needs attention. Staying on top of the exterior of your property can help ward off future structural issues and save money in the long run.
Here’s what it could include;
- Replacing missing roof tiles
- Clearing guttering
- Garden fence maintenance
- Window cleaning and repair
Thorough cleaning is essential between tenancies, and you may also need to arrange for cleaning to be done during a tenancy. If the windows need cleaning for example, or if the property has suffered water damage.
Particularly important during void periods, regular property inspections are an important part of maintenance for buy to let properties.
Inspections protect your property from theft, vandalism or damage from unnoticed leaks, preventing the need for extensive future repairs. We offer a professional vacant property inspection service to give you peace of mind that your investment is protected.
Gas Safety Certificates & Safety Checks
UK landlords have a legal requirement to arrange regular safety checks, including;
- An annual gas safety inspection from a Gas Safe registered engineer
- Electrical safety checks
- PAT tests for white goods
- Energy Performance Certificate
- Ensure smoke detectors are present and working
This cost is usually overlooked by most landlords, but the time you put into the maintenance of your portfolio really adds up. Particularly if you are balancing your duties as a landlord with another paid job, extra time spent on maintenance may mean losing out on wages.
If this is the case, it may be worth investing in a full management service from a property management company so you can swap a management fee for more time for other ventures.
How Much Does It Cost To Maintain A Rental Property?
Maintenance costs will vary depending on several factors;
- Size of the property
- Age of the property- older homes require more upkeep
- Location of the property- service charges vary dependant on area
- Type and number of tenants
For example, if you rent to students or large families, you may have to fork out more for accidental damage repair costs.
Landlord Maintenance Costs: How to Save Money
Now we’ve discussed what’s involved, it’s time to look at ways to save.
Choose Your Target Tenant Wisely
While finding tenants may not be the first thing you think of when it comes to maintenance, the tenant you choose could have an effect on your maintenance costs.
For example, as mentioned above, renting to students can result in more accidental damage as there tends to be more people living in one property, and tenants have a reputation for partying! Similarly, renting to tenants with pets is likely to involve more refurbishment at the end of the tenancy.
Deciding on your target tenant from the get-go is an important part of the process.
Act Fast When It Comes to Repairs
The quicker you act on repairs and maintenance tasks, the more popular you’ll be with tenants and the less likely they are to develop into serious issues. Usually, dealing with problems as soon as they arise means you can save money in the long run as you have time to think about the best possible solution.
Paying for maintenance costs early will also help you to manage your monthly budgets and keep on top of your spend.
Buy Quality Furnishings
Opting for the cheapest furnishings available isn’t always wise. The cost of replacing flimsy furniture every year is likely to add up to more than investing in quality in the first place. This is particularly true for mattresses, sofas and dining tables. Our blog on furnishing your rental property will help you with some handy tips.
Keep It Simple
When it comes to decorating your properties, more is less. You don’t need to go overboard to provide a comfortable home for tenants. Simple, modern furniture without too many frills will appeal to most and will be kinder on the budget.
Tip: Avoid painting everything white as it will require more upkeep. Neutral, mid-tones are much more forgiving.
Don’t Skimp on Landlord Insurance
Landlord insurance is essential when renting a property. Finding the right deal can help you save when things go wrong. Quality contents or accidental damage insurance will protect you in the case of weather damage or accidental spills.
Make sure you shop around for the best deals.
Check Council Tax Exceptions
If one of your rental properties is vacant for a period, or you are performing refurbishment that renders your property inhabitable, you may be eligible for Council Tax redemption. This will leave you with some extra cash to spend on essential repairs and decoration.
Landlord’s Energy Saving Allowance
By increasing the energy-saving potential of your property, you could save money that can be injected back into the maintenance budget.
By reinforcing insulation in your rental property, you could save a significant amount in tax.
Know When To Ask For Help
While rolling up your sleeves and getting stuck in can save on service fees, it’s not always the best option.
Botched DIY can end up costing more than the original problem, and when it comes to electrical or plumbing issues, professional is always best.
Get More Than One Quote
When you need to pick up the phone to a plumber or tradesperson, make sure you do your research.
Particularly important when it comes to bigger jobs, getting several quotes will help you find the most competitive price.
Invest In A Comprehensive Inventory Service
Compiling a comprehensive written and photographic list of all of the items and furnishings and their condition within your property is one of the best ways to recuperate maintenance costs at the end of a tenancy.
If there is any damage beyond normal wear and tear, it will be much easier to deduct the appropriate costs from the deposit.
A professional property inventory service provides an impartial account of your property and is delivered using high quality photography in a handy, easily accessible digital report.
Landlord Maintenance Responsibilities: Help From No Letting Go
The costs of being a landlord are wide ranging. From agent fees to mortgage interest, balancing your rental income with outgoing costs can be tough.
That’s why sometimes it pays to get some help. Whether it’s repairs and maintenance reports or inventory services, our teams of experienced clerks could help streamline your business so you can take control of your budget.
Browse our full list of property management services to find out how we can help.
If you’re weighing up the pros and cons of providing a furnished or partly furnished property for prospective tenants, you’ve come to the right place.
Letting a furnished property has plenty of benefits, including quality tenants and longer tenancies. However, furnishing your property can get expensive and cause issues down the line if not done properly.
Here, we discuss how to furnish a rental property with tips and tricks on making the most of your portfolio.
What’s the Difference Between Fully Furnished and Partly Furnished?
Let’s clear this up before we get started.
Usually, a furnished property will come with essential electrical appliances, white goods and basic furniture. In short, everything a tenant needs to move in straight away.
A partly furnished property will only include white goods, lighting and essentials such as curtains and kitchen cabinets. It may also include some other furniture items at the discretion of the landlord or letting agent.
An unfurnished property will come with only the very basics- light fittings, carpets and essential appliances such as an oven.
Should you Furnish Your Rental Property?
Furnished or unfurnished? It’s a tricky question. While renting unfurnished properties may seem like the easy option, providing a furnished property comes with attractive benefits;
You Can Charge Higher Rent
A well-furnished property may affect the amount of rent you can charge.
With a lack of quality, furnished properties on the rental market, tenants searching for a ready-made home are prepared to pay a little more for the convenience.
Good quality furnishings that make your property look welcoming will attract tenants and help your property stand out.
Attract the Right Tenants
A well-furnished property will attract a wider pool of renters, allowing you to pick and choose to find the right tenant for you– whatever that might look like.
Secure Longer Tenancies
A home that feels well cared for and inviting will encourage tenants to stay longer term.
Who is Your Target Tenant?
The tenant group you’re targeting should be the biggest consideration when deciding whether to furnish your property. Well established families or older professionals are likely to have their own furniture they want to bring with them.
Whereas students or young professionals may be looking for convenience and a place they can move in straight away.
What Does a Landlord Have to Provide in a Furnished Flat?
When providing tenants with a furnished home, there are certain items they will expect to be included;
What to Include
A furnished property should include;
- White goods (oven, washing machine, fridge freezer etc.)
- Dining table and chairs
- Sofas and chairs
- Wardrobes, chest of drawers and cupboards
- Light fittings
What Not to Include
However, there are a few items landlords are not expected to provide;
- Bed linen, duvets and pillows
- Cleaning supplies
Furnishing a Buy to Let Property: Top Tips
To make things easier for yourself at the end of the tenancy agreement, we have some tips and advice on how to furnish your rental property;
Choose Easy to Clean Furniture
Wear and tear is inevitable, but to keep your property in good condition, easy to clean appliances will encourage your tenants to keep things well maintained.
When it comes to personal taste, we’re all different. Let your tenants choose the little details so they can feel at home. Similarly- neutral colours work best.
Choose Easy to Replace Items
This way, if things get broken, they can be replaced with a ‘like for like’ item without too much bother.
Replace Furnishings as Needed
Old, stained carpets will do nothing for your properties appeal. The Tenancy Deposit Scheme recommends replacing most items of furniture after 7 years.
Provide Basic Tools
Providing basic tools will encourage tenants to take care of minor issues themselves, taking one more thing off your plate.
Follow Safety Regulations
As a responsible landlord, you need to follow fire safety laws when it comes to soft furnishings.
Choosing the Right Furnishings
Let’s take a closer look at some of the types of furniture to include in your rental property, room by room.
Living Room Furniture
Basics to include:
- Sofa(s) or armchairs
- Coffee table
Best Sofas for Rental Properties
Here’s a few of our top picks of the best sofas to buy for your rental property:
This modern 2-seater sofa in a neutral grey will work well in slick apartments for young professionals and is pretty easy on the budget too!
A sofa bed is a big plus among tenants, and this one is great value for money. This simple, classic style will work well in most interiors and families will love the extra storage space.
The Quality 3-Seater
If you’re trying to attract professionals willing to pay high prices for the right home, a quality sofa is essential. This one comes from an esteemed brand and the elegant style will have mass appeal.
Kitchen/Dining Room Furniture
Basics to include:
- Kitchen cabinets
- Essential appliances (oven, washing machine, fridge freezer, toaster, kettle etc.)
- Table and chairs
Best Dining Tables for Rental Properties
A dining table is the hub of any home and getting the right one is important.
This handy piece of furniture features built in storage and a fold-out table design. Perfect when letting properties with small kitchens.
The Extendable Table
The simple, modern design of this table will fit neatly into any interior, and the extendable section can accommodate extra guests. It’s also budget-friendly!
Basics to include:
- Chest of drawers
- Bedside table
Best Mattress for Rental Properties
A mattress is perhaps the most important piece of furniture for your rental property. A considerate investment, you need it to be durable and long lasting. Here’s our top picks;
This mattress from the Memory Foam Warehouse makes quality memory foam affordable. Starting at under £100, you’re unlikely to find anything cheaper.
Buying a mattress for your rental property is only half the battle. The next job is delivery. Opting for a bed in a box mattress means the mattress can be delivered straight to the property in a convenient sized box.
Once you’ve invested in a mattress, it makes sense to protect it. A mattress topper can prolong the life of a mattress and guard against stains to keep it looking fresh at the end of the tenancy. This memory foam mattress topper is a cheap but comfortable option.
Protecting Your Furnished Rental Property: Inventory Management
Once you’ve gone to the effort of furnishing your rental property, you need to ensure it’s protected.
The easiest way to do this is by investing in a comprehensive inventory report delivered by unbiased professionals. A property inventory helps guard your property and its contents against damage by providing full details of its condition at the start and end of a tenancy.
At No Letting Go, we provide landlords and property professionals with comprehensive services and reports to protect their investment and streamline processes. Browse our full list of inventory management services to find out how we can help.
If you’re a landlord looking for a trusted letting agent in London, we might be able to help. We understand the importance of leaving your investment in safe hands and work with a wide range of property specialists in London and across the UK.
No Letting Go help letting agents and property businesses streamline their inventory management processes and provide essential reports. Thanks to this, we know a thing or two about finding the right partner for you and your property needs.
We’ve listed some of the best letting agents, London to help you find a reputable agency in your local area.
Letting Agents: North London
Let’s start with lettings and estate agents in the North London area. The following agencies have either been recommended by trusted sources or are businesses we currently work with.
Davies & Davies
This well-established independent letting agent has been running since 1927, managing sales and lettings from Finsbury park.
Voted as the 7th best Letting agent in the UK by the Best Estate Agent Guide 2019, Davies & Davies pride themselves on their bespoke level of service and their socially responsible attitude towards the local community. If you’re looking for a collaborative partner, this award- winning agency could be for you.
Best for: Slick, creative marketing campaigns
Finsbury Park Office, 85 Stroud Green Road, London, N4 3EG
Another long-running agency, Oliver’s Town Lettings have been around since 1988 and cover a wide area from Camden to Hampstead.
The agency deals with buying, renting, letting and selling for landlord and tenants and have excellent knowledge of the areas they work in.
Best for: Approachable customer service
Offices in Primrose Hill, Kentish Town, Hampstead and Mayfair
Parkheath is a well-established lettings agent in North West London with a business philosophy of ‘sold on service’. The results speak for themselves, with 99% of sales and lettings clients happy to work with them again in the future.
Looking after properties located in areas around Belsize and Tufnell park, Parkheath lettings agent offer excellent knowledge of the property market and a reliable service.
Best for: Professional customer service
Offices in West Hampstead, South Hampstead, Belsize Park, Kentish Town and Kendall Rise.
Serving the areas around Dartmouth Park, Kentish Town and Tufnell Park, Matthew James estate agents are an independent company specialising in lettings and sales.
With customers describing them as ‘efficient’, ‘friendly’ and ‘honest’, your rental property will be in safe hands. They even have area guides on their website to help prospective landlords and tenants get to know the different areas they operate in.
Best for: Friendly team of staff
43-45 Fortess Rd, Kentish Town, London NW5 1AD
Dedicated to establishing long term relationships with their clients, this agency has a wide range of property types on its books. They can even help you with short Airbnb lets!
Best for: Variety of services
350 Upper Street, Islington, N1 0PD
66 Brick Lane, Spitalfields, E1 6RL
Your Move Sterling & Co – Walthamstow
Centrally based in Walthamstow, Your Move Sterling & Co is the place to go for friendly and professional lettings services in the area.
As a landlord, when you let a property through Your Move Sterling & Co, you gain access to the landlord portal for quick and easy communication.
Serving Walthamstow, Leyton, Leytonstone and Chingford in North East London.
Best for: Convenient communications
Email directly on the Your Move Sterling & Co website
From health and safety reports to property viewings, our franchises across North London all put the same level of dedication into their client services. No Letting Go Walthamstow property inventory services are owned and operated by Ann Ennis who has over 45 years of experience in the industry. Get in touch to find out how they could help.
East London Letting Agents
Now let’s turn our attention to the best letting agents in and around East London;
Martin & Co – Wanstead
Head up by local landlord, Mike Molloy, the Wanstead branch of Martin & Co provides a wealth of information on the surrounding area and property market.
With first hand experience of the private rental sector, Molloy understands the needs of landlords and tenants, providing an honest and intuitive service to clients.
The Wanstead branch manages property across Wanstead, East London and West Essex.
Best for: Landlords
74 High Street, Wanstead, London, Greater London, E11 2RN
Dabora Conway – South Woodford and Winchmore Hill
The experienced team at Dabora Conway lettings and estate agents put customer satisfaction at the heart of everything they do.
As a member of NALS (The National Approved Letting Scheme), this growing business is committed to providing quality, tailored services.
With glowing customer testimonials and a professional team of staff, Dabora Conway is a great choice for lettings in the Wanstead, South Woodford and Winchmore Hill areas.
Best for: Customer commitment
Wanstead Head Office, 9 High Street, Wanstead, London, E11 2AA
Winning gold in the property agency of the year awards 2018 for Stratford in the AllAgents Annual Awards, David Daniels is a trusted agency in the East London area.
Serving Newham, Tower Hamlets, Waltham Forest, Redbridge, Barking & Dagenham and Havering, David Daniels is a member of ARLA Propertymark, NAEA Propertymark and the National Approved Letting Scheme (NALS).
Combining highly qualified staff with a close attention to detail and local knowledge, this agency provides a comprehensive service for landlords.
Best for: Recognition in the property sector
Offices in Leyton and Stratford
Looking to save time on property management? If you operate in the East London area, our No Letting Go branches in Stratford & Newnham and Romford & Docklands provide landlords and property professionals with unbiased, professional services to help safeguard your investment.
Letting Agents: South London
If you’re a landlord looking for letting agents in the South London area, add the following businesses to your list;
C James & Co
For lettings in Wimbledon, Tooting, Colliers Wood and surrounding areas, C James & Co is committed to providing their customers with the latest innovations in Proptech.
C James & Co have dedicated teams of staff handling accounts, contracts and maintenance, ensuring each member is experienced and dedicated to their field.
As a member of ARLA, the agency stays on top of current regulations to protect landlords and their investments.
Best for: Dedicated network of staff
141 Kingston Road, Merton Park, London SW19 1LJ
110 Tooting High Street, Tooting, London, SW17 ORR
190-192 High Street, Colliers Wood, London, SW19
As the name suggests, this independent estate agent has an extensive knowledge of their local area postcode. Their slogan ‘It’s all in the postcode’ reflects their passion for the Wimbledon area and local communities within it.
Offering zero deposit schemes and experienced staff, SW19 guarantees speedy rental processes and security for landlords.
Best for: Local area knowledge
Offices in Wimbledon, South Wimbledon and Colliers Wood
With an outstanding local reputation and a straightforward ethos, Ellisons are a registered office approved by The Office of Fair Trading, The Estate Agency Ombudsman Scheme and ARLA.
With thousands of let properties in their portfolio, they are experienced at providing hassle-free transactions. They even offer free rental guarantee insurance to newly appointed lets.
Ellisons letting agents serve Wimbledon, Morden, Raynes Park, West Wimbledon, Motspur Park, Colliers Wood and Merton Park.
Best for: Fuss-free service
Individual office contact details are available on the website
From No Letting Go Battersea to No Letting Go Croydon, our branches across South London understand the importance of an unbiased, detailed property inventory. Interested? Contact the team to discuss your requirements.
Letting Agents: West London
Here’s our pick of west London lettings agents;
Ludlow Thompson- Kilburn
With fantastic reviews on AllAgents, the Kilburn branch of Ludlow Thompson is one to look out for.
Described as professional, helpful and communicative, this lettings agency covers extensive areas across Kilburn, West Hampstead and other West London areas.
All staff at Ludlow Thompson have undertaken industry qualifications to ensure professional property management at all times.
Best for: Customer satisfaction
We work with a number of lettings agents in West London, helping them to deliver inventories and organise property inspections.
Keen to be part of our extensive network? No Letting Go Ealing offers 360 degree virtual photography and property appraisals in Ealing and surrounding areas.
For landlords in the Uxbridge area, John Farrell leads the No Letting Go Uxbridge branch, delivering results through extensive local knowledge and the latest in property technology.
What We Offer
We offer a lot more than just property inventory services. Here are some of our other services at a glance;
- Check in/check out services
- Right to rent checks
- Property visits & inspections
- Dilapidation reports
- House viewings
- Floor plans
- Property appraisals
- 360 virtual photography
- Health & Safety reports
Find Your No Letting Go London Branch
Gaining access to the lettings and inventory services you need should be simple and fast. We provide lettings agents and landlords with a wide range of property services to save you time and ensure your compliance with the latest regulations.
Find your local London No Letting Go office here.
From comprehensive inventories to check in/check out services, our teams are experienced at providing professional, fuss-free solutions.
Browse our full range of property services to find out how we could help.
Mould. The scourge of the rental property market. No matter how much effort you put into ventilating a property and keeping things dry, it somehow seems to find its way back again and again.
But whose responsibility is it to deal with mould in a rental property? And are tenants able to demand rent reductions for lingering mould?
We’re exploring this common problem to help landlords and tenants alike come to a happy solution. From prevention to deposit deductions, let’s look at landlords mould responsibility to get to the bottom of who is culpable and prevent disputes before they arise.
What is Damp and Mould?
Before we delve into who is responsible for dealing with mould in rented properties, let’s look at the different types of mould and its causes.
Rising damp is the name given to the process of water rising up and into a building from the ground through bricks and mortar. All houses should have a layer of waterproof material called a ‘damp proof’ to prevent rising damp. However, when this fails, problems occur.
If this issue isn’t solved promptly, it can lead to mould forming that’s difficult to remove for good.
Penetrating damp is caused by leaks that allow water into the property, causing surface mould growth. These leaks could come from broken roof tiles, blocked guttering or faulty plumbing.
The main thing to remember about penetrating damp is that it comes from outside the property and is usually a structural issue.
Condensation happens when moisture in the air comes into contact with cold surfaces, leading to water droplets and mould growth. If a building is poorly insulated or the ventilation or heating system is faulty, then the condensation is considered a structural issue. However, condensation can also be caused by tenant’s lifestyle habits.
The Health Risks of Living with Mould
The Housing Health and Safety Rating (HHSR) dictates that damp is an essential repair as it can cause health issues for tenants.
Mould is a fungus which can trigger or exacerbate the following health problems;
- Difficulty breathing
- Allergic reactions
- Skin rashes
- Asthma attacks
Not only is mould detrimental to physical health, it can also have an impact on tenant’s sense of wellbeing. This is why it’s so important for landlords to deal with mould swiftly and efficiently.
Is Mould the Landlord’s Responsibility?
With regards to mould, when fingers are pointed, things can get complicated.
Legally, rising damp or penetrative damp caused by structural leakage is the landlord’s responsibility to put right. Under section 11 of the Landlord and Tenant Act 1985, it is the landlord’s responsibility to resolve mould issues caused by structural faults.
However, when interior condensation is caused by the tenant, this shifts the responsibility.
Condensation can be caused by;
- Drying clothes indoors
- Showering and not opening the window
- Cooking without opening the window
- Not heating the property sufficiently
Determining whether mould in a property is due to the tenant’s lifestyle habits or the poor ventilation of the property can be tricky.
First Steps When Mould Is Spotted
If you’re a tenant whose spotted mould anywhere within your rental property, you need to alert your landlord straight away. Describe where the mould is and any damage to furniture or belongings. Once the problem has been reported, the landlord has to respond within 14 days.
For landlords, when a tenant reports mould in the property, arrange an inspection to determine the cause of the mould and, where necessary, ensure repairs are made.
Once a damp problem has been resolved, you may also need to repair any damaged plaster or flooring and redecorate affected areas.
If you don’t respond within the two-week timeframe the tenant could contact the local authority who could force the issue through. That’s why it’s vital to arrange an inspection and repairs as soon as possible.
Can I Withhold Rent for Mould?
If your landlord refuses to make repairs, withholding rent can be risky. Technically, tenants do not have the right to withhold rent and could be subject to repossession or even eviction.
However, tenants do have the right to make the repairs themselves and make up the cost in future rent. If you decide to go down this route, you need to be certain that the repairs needed are the responsibility of the landlord. Be sure to seek legal advice before making this stance and follow the correct procedures.
Can a Landlord Deduct Deposit for Mould?
If there is mould in a property at the end of a tenancy which was not there at the start, landlords have a right to deduct money from the deposit only if the mould was caused by the actions of the tenant.
The amount deducted is at the discretion of the landlord, and will take into consideration any repairs or redecoration needed above the level of fair wear and tear.
Is Mould Considered Normal Wear and Tear?
Whether mould is considered to be fair wear and tear depends on the cause. If there is evidence to show that the mould has been caused by the negligence of the tenants and advice and regular maintenance has been supplied by the landlord or letting agent, then compensation can be claimed.
Can I End My Tenancy Early Due to Mould?
If you’re a tenant who has found themselves in a mouldy property with an inefficient landlord, there are steps you can take.
If your tenancy agreement has a break clause, then you may be able to end the tenancy early. However, if not, contact your local authority who will perform an inspection to determine whether the landlord is culpable of negligence. If so, they will issue a notice to the landlord demanding repairs.
From a landlord’s perspective, if you attempt to evict your tenant without fixing a reported mould problem within six months of it being reported, this could invalidate a Section 21 notice.
Condensation and Mould: Advice for Tenants
If you’re a tenant living in a rental property, there are some simple ways to prevent mould;
- Dry clothes outside when possible or keep them in the bathroom with the doors closed and windows open
- Cover pans with lids when cooking to prevent excess steam escaping
- Close the kitchen and bathroom door when in use
- Use a bath mat to soak up excess water
- Turn on the extractor fan when cooking or bathing
- Leave a gap between furniture and external walls
- Air out cupboards and wardrobes regularly
- Turn on the heating regularly and try to keep the house a consistent temperature
Preventing Mould: Advice for Landlords
Minimising the chances of mould growing at the start of a tenancy agreement could save you money on maintenance in the long run.
Here are some ways to prevent mould in your property;
- Ensure the property is well ventilated
- Maintain gutters and roofs to prevent leaks
- Ensure all plumbing is in good working order
- Repair any rotten window frames
- Improve the insulation of the property
- Install extractor fans in the bathrooms
- Repair or replace faulty damp proof course
Avoid Disputes with a Comprehensive Property Inventory
In cases where it’s difficult to determine the responsibility for mould, a detailed property inventory could help.
Prevent disputes before they can occur by investing in a professional, unbiased inventory report. By providing detailed written and photographic evidence of the state of the property, this report helps landlords and tenants alike by proving responsibility and supporting claims.
At No Letting Go, our team of experienced inventory clerks are well versed in helping landlords and property professionals streamline their workload and comply with regulations.
Whether you’re a landlord looking to recover costs against mould damage, or a tenant leaving a rental property, browse our full list of property services to find out how we can help.
As a landlord, it’s your responsibility to ensure that your rental properties are safe and comfortable for your tenants. One element of this is to make sure that the boiler is maintained and checked regularly.
With the summer coming up, you might think that your usual boiler maintenance checks can take a back seat while it’s not in use. However, it’s important to keep on top of boiler maintenance throughout the summer months to ensure it stays in tip top condition, saving you money in the long run.
To help you stay on top of your responsibilities, Paul Ritchie, Managing Director at All England Gas has an essential boiler maintenance checklist landlords will need this summer.
Run the Heating Once a Month
Let’s get started with some simple boiler maintenance tips;
In the summer, the warmer weather means it’s likely your tenants won’t have the heating on. However, this doesn’t mean you can ignore the boiler completely. Leaving the boiler doing nothing all season can cause some mechanical components to seize up and corrode. To prevent this, you should remind your tenants to run the heating for around 10 minutes, at least once a month throughout the summer.
This short period of time should not significantly affect the energy bill, leaving both you and your tenants happy.
Bleed Radiators at the Start and End of Summer
Even when the central heating system is off, pockets of air can find their way into the system and enter your radiators. This means they won’t heat up as well as they should when they’re switched back on in the colder months.
To prevent this, you should bleed your radiators at the start and end of the summer season to avoid any heating mishaps when it gets cold. This is something you can do as a landlord, but if your tenants have the radiator key, you can advise them to do it themselves.
To bleed your radiators, you or your tenant will need a key that fits into a valve at the top and side of each radiator.
Once you have the key, follow these steps;
- Turn this valve with the key until you hear a hissing sound — this is the air escaping.
- When the hissing stops and water starts to spurt out, this indicates that all the air has gone, and you should turn the valve back until the water completely ceases escaping.
- At this point you will usually notice that the system pressure has dropped and needs topping up.
- You can do this by locating the filling loop, which should be a hose with a valve at either end, and opening both valves to allow cold water to enter the main system.
- This two-stage process of bleeding the radiator and re-pressurising needs to be repeated until all of the air has been removed and the pressure is sitting at around 1.5 bar.
Get the Boiler Serviced
An annual service is essential for boiler safety and maintenance. Since your tenants will need the boiler throughout the winter, it might make sense for you to get it serviced during the colder months.
However, it could be more beneficial to have the boiler serviced in the summer instead to make sure it’s in full working order before temperatures drop. Servicing appointments will be cheaper and more readily available during these months, and you’ll have plenty of time if you need to get anything repaired or replaced.
Top tip: ensure you book a Gas Safe registered engineer for the job.
Read the Manual
If you haven’t already, read through the boiler’s owner’s manual. This will show you how it actually operates, and you might find that any issues that arise the following winter, like leaking pipes, are simple enough for you to diagnose and fix yourself.
For safety reasons, never remove the cover to fix any internal components of the boiler. If you suspect there’s an issue inside the cover, always call a Gas Safe engineer to take a look for you.
During the summer, your tenants aren’t going to be using the boiler quite as much as they would in the colder months. This provides you with the perfect opportunity to conduct these basic maintenance checks and get the boiler ready for the following winter.
Stay Secure with Boiler Cover
It’s always a good idea to protect yourself and your tenants against emergency boiler breakdown by purchasing boiler cover.
Your tenants have a right to hot water, working plumbing and heating no matter the season.
Don’t get caught out! Make sure you have a plan in place for when things go wrong.
Have some more questions? All England Gas offer a wide range of boiler tips and advice to help you keep up with all of your landlord responsibilities.
Protect Your Rental Properties this Summer with No Letting Go
If you go away over the summer, leave your property in the safe hands of the No Letting Go team. With 360 virtual photography you can even check up on your rental properties remotely!
For landlords with student properties, you might find yourself left with void periods over the summer months. To prevent damage and protect your investment during this time, No Letting Go offer vacant property visits and reports to ensure your property is secure and there are no leaks or other maintenance issues.
To discover the rest of our professional property services, including unbiased inventory reports and carbon monoxide safety checks, head over to our services page.
Last year we attended the National Franchise Exhibition in Birmingham, where we spoke to potential franchisees about what we offer. This year, we’re heading to the Northern Franchise Exhibition to share our latest franchise opportunities alongside hundreds of other approved franchise brands.
Here’s what to expect from the event and a little more on what a franchise with No Letting Go involves.
What is Franchising?
Firstly, let’s define the meaning of franchising.
Franchising is the process of purchasing a ready-made start-up from an existing company and operating the business under the name of the established company.
This helps companies expand, as well as providing the franchisee with essential training and experience of running a business.
The Benefits of Franchising
Purchasing a franchise gives franchisees added support and peace of mind when it comes to operating their own business.
With the backing of an established brand behind them, new business owners are equipped with expert knowledge and a recognised name from the get-go.
In addition, most franchises offer initial and ongoing training to help secure success.
The Northern Franchise Exhibition 2019
The Northern Franchise Exhibition is being held at EventCity Manchester on the 21-22 June 2019.
If you’re looking to invest in a franchise, or considering franchising your business, this event is a fantastic way of accessing insider industry knowledge. With a huge variety of franchise opportunities on offer, there is something to suit every need.
This event is a BFA supported franchise exhibition. As a partner of the British Franchise Association (BFA), you know that all the franchise opportunities listed are fully accredited.
The event gathers together leading franchise brands for two days of presentations, workshops and Q&A sessions to help those looking for franchise opportunities in the UK.
This year, No Letting Go will be exhibiting to showcase our exciting franchise opportunities currently on offer.
Keen to attend and meet us in person? Visit our stand where our team will be happy to answer all your questions and give you an insight into what it means to be one of our franchisees.
We’re pleased to offer free tickets from the official website. Just use the promotion code KIT1.
A Franchise with No Letting Go
We have over 50 property franchises across the UK, and we’re always looking to expand. A franchise with us means you could be providing your local area with our professional property services, including inventory management and reports.
The great thing about starting a franchise with No Letting Go, is that you don’t need any specialised industry experience or qualifications. All we ask for is your time and commitment. We run a highly accessible scheme, with franchisees from all walks of life heading up our UK offices.
The Training Academy
If you start a franchise with us, you will receive access to an ongoing training programme which covers how to conduct reports, inventories, use our Kaptur software and perfect your sales and marketing techniques.
As well as day-to-day training, we also provide help with business strategy and expansion to ensure you have all the tools needed for long-term success.
How to Start a No Letting Go Franchise
If you’re interested in becoming a No Letting Go Franchisee, and joining our team of successful business owners, here’s how the process goes;
- We’ll start with an informal chat over the phone.
- We can then meet up to get to know you and explain the funding options available.
- The next step is to put you in contact with an existing franchisee so you can get an insight into what a franchise with us is like.
- We’ll then review your financial projection and make a decision.
Finally, you will receive your training pack, ready to get started!
Become a No Letting Go Franchisee
No Letting Go is a leading inventory management company for letting agents, landlords and property professionals. We provide unbiased property reports, checks and check in/check out services for our clients across the UK.
If you’re looking for a franchise opportunity with high income, a quick return on investment, and low set-up costs, then get in touch via our property franchise page.
The Equalities and Human Rights Commission have recently revealed that 93% out of 8.5 million rental homes in the UK are not fit for disabled access, leaving at least 365,000 disabled people in unsuitable accommodation.
There is a pressing need for more accessible rental properties across the UK and the government is cracking down on landlords who do not make the necessary changes. However, this does mean that there is a large number of disabled tenants looking for appropriate housing.
From entry ramps to chair lifts, there are many ways to adapt a property for disabled access. Adapting a home and renting to disabled tenants could even open your property up to a wider range of potential renters.
Here, we look at ways to adapt your rental property so you can welcome a new target tenant group to your portfolio.
UK Rights for Disabled Tenants
Before you start thinking about adapting your property, it’s important to be aware of disabled people’s rights in the UK.
The Equality Act 2010 set out ways to protect people in society, including the rental sector.
According to the Act, a person has a disability if;
- The person has a physical or mental impairment, and
- This impairment has a substantial, long-term effect on their ability to carry out day-to-day activities.
Now, let’s look at your responsibilities as a property professional.
Laws for Private Landlords and Letting Agents
It is against the law for a landlord to discriminate against a disabled tenant. For example, as a landlord, letting or estate agent it is illegal to;
- Refuse to rent to a disabled person because of their disability
- Refuse to allow a guide dog or assistance dog under the no pets rule
- Charge higher rent or deposit to disabled tenants
- Refuse access to additional facilities that are available to other tenants (e.g. laundry room or parking space)
- Evict a tenant due to disability or illness
- Give tenants a less secure tenancy agreement
If a tenant feels they are being discriminated against, they could talk to Citizens advice or the EHRC and you could experience serious repercussions.
Landlord Responsibilities when Renting to Disabled Tenants
When renting to a disabled tenant, you are responsible for providing necessary, reasonable adaptations to make your property accessible and suitable to their individual needs. This can include additional services or equipment known as ‘auxiliary aids’.
Auxiliary aids can include;
- Wheelchair ramps
- Written documents and signs in Braille
- Accessible door handles
- Accessible taps
- Special furnishings (e.g. raised toilet seat)
Refusing these changes could mean you’re breaking the law.
How to Adapt Your Property for Disabled Tenants
When renting to a disabled tenant, it’s likely you will need to make some changes to your property in order to make it accessible. These changes very much depend on the individual needs and requirements of the tenant.
Here are some of the ways you may be required to alter your rental property;
Installing Access Ramps
If your tenant uses a wheelchair or mobility scooter and your property has steps up to the entrance or between rooms, you may need to install access ramps at entrances.
Installing Chair Lifts and Railings
For multi-story homes, chair lifts and railings may be required for less able tenants. Railings may also be needed in bathrooms.
Fitting Accessible Kitchen and Bathroom Facilities
Wheelchair users may need lower kitchen and bathroom facilities which are accessible at chair height. Bathrooms may require a wet room and accessible toilets.
Doors and entrance ways may need to be widened to allow for safe wheelchair access. (Usually 750mm)
Raised Plugs and Features
Features such as plugs and light fixtures will need to be accessible to your tenant(s).
Ground Floor Level Access
Some disabled tenants will require ground floor level access. You will need to provide a bathroom, bedroom and kitchen at ground level.
Your tenant may need access to a parking space which is easily accessible from the property.
Written Signs and Documents in Braille
Visually impaired tenants may require all tenancy documents and signs throughout the home to be provided in Braille. This includes features such as fire safety notices. Tenants with learning disabilities may ask for documents provided in alternative formats.
Covering the Costs of Adapting a Property
You may be thinking about the cost of these changes and how you’re going to cover them.
It’s true that some of these adaptations involve significant work, costing around £20,000 to adapt a standard property.
However, there are ways to help cover the costs;
Disabled Facilities Grants (DFG)
Landlords and tenant alike can apply for a disabled facilities grant which provides funds for adaptations. This grant is supplied by the local council and is subject to an eligibility test where an occupational therapist will assess the property and the adaptations needed before making a decision.
The amount you receive depends on the changes needed, but sums of up to £25,000 can be granted.
To apply, contact your local council.
Remember, if you fail to make the necessary changes, it could cost you a whole lot more in legal costs if the case goes to court!
A Helping Hand from No Letting Go
While this information may appear daunting at first, No Letting Go are on hand to help;
- For example, our 360 Virtual Tour and Photography service allows potential tenants to view your property from any location- solving accessibility issues for many disabled tenants.
- Providing a safe, comfortable and accessible home is particularly important when renting to disabled tenants. All of our property services are designed to streamline your workload and ensure your property is fully compliant with current health, safety and legal regulations.
- Once you’ve made these adaptations to your rental property, it’s important to protect your investment. Our professional inventory service helps to safeguard your property by providing evidence of the condition of your property at the start and end of the tenancy.
Discover the rest of our property management services to find out how we could help.
No Letting Go have entered the ESTAS for 2020, and now we need you to cast your votes!
The ESTAS Customer Service Awards are one of the biggest events in any property professional’s calendar. Celebrating exceptional customer service across the property sector, from estate agents to conveyancers and industry suppliers, the ESTAS help companies like ours maintain a high standard of care.
Here’s more about the awards and how you can get involved;
Update: No Letting Go Shortlisted for ESTAS Awards
We’d like to thank you all for your support over the last few months, your votes really made a difference as we are proud to announce that No Letting Go have been shortlisted for the ESTAS awards as a supplier to the Letting industry.
The No Letting Go team will be attending the awards dinner this May, so check our social media channels for updates.
What are the ESTAS?
The annual ESTAS awards take place in Spring and Autumn, attracting the top players in the UK’s property and lettings industry.
The purpose of the awards programme is to celebrate excellent customer service and recognise the companies going above and beyond for their clients.
How Does it Work?
Once a company has signed up to the ESTAS programme, they are then open to receive feedback from their clients and customers.
The awards are based purely on feedback from customers, ensuring honesty and transparency in the voting process. All reviews and votes will be verified by the ESTAS group.
Once all reviews and votes are counted and compared across the other property companies in the running, the winners are celebrated at the prestigious ESTAS awards ceremony.
The ESTAS Awards Ceremony
Over 1000 guests gather for the ESTAS Estate & Letting Agent Awards in May where property TV personality, Phil Spencer presents the award.
The ESTAS conveyancer awards are held in October.
Why Should I Vote?
For landlords and property professionals, reviewing the companies you work with will help improve overall customer service in the industry.
By providing honest feedback from clients and customers, the platform encourages agencies in the property industry to constantly improve their customer care. The official ESTAS stamp means that all feedback is authorised and regulated.
At No Letting Go, keeping track of our performance only makes us want to strive for more and provide the best services for our clients.
For prospective tenants, the home moving process can be stressful and complicated without a little help from the right places. The ESTAS provide a platform for honest feedback, helping you find trusted professionals. This gives you the peace of mind you need that your chosen property professionals are up to scratch.
Why No Letting Go?
At No Letting Go, we’re dedicated to providing the best customer service for our clients and customers. Across all of our branches throughout the UK, our franchisees receive extensive training in how to deliver our services and put the customer at the heart of everything they do.
Here’s a little reminder about the services we provide;
Professional Inventory Services
We offer a professional, unbiased property inventory service to help settle disputes through effective negotiation and provide the evidence needed for end of tenancy deposit claims. Using the very latest technology and audit tracking, our reports act as your compliance manager, including relevant health and safety checks.
Health and Safety Reports
Health and safety reports include Smoke and C0 reports, HHSRS and Legionella risk assessment.
Mid-Term Reports and Inspections
Reports and inspections ensure tenants are meeting their contractual obligations. They also check the wear and tear of a property and assess the satisfaction of tenants.
Our pre-check out service ensures that tenants are aware of how the property is expected to be returned at the end of the tenancy. This helps to prevent disputes before issues arise.
Open House Viewings
We can provide and facilitate property viewings on the landlord or estate agent’s behalf.
We have over 65 No Letting Go offices throughout the UK lead by dedicated franchisees with excellent knowledge of the local property market.
At local level, we pride ourselves in the turnaround time of our services. We achieve better or equal returns of our reports with our service level agreement time over 98.4% of the time.
Real Time Support
We offer real-time support for landlords and property professionals via a live and online support centre to get you the help you need instantly.
Latest Property Technology
We use the latest in property inventory systems to collect, prepare, report and manage information. The Kaptur system is designed for busy property professionals, helping to streamline your workload.
Previous Awards and Recognition
We’re proud to be Lettings Supplier of the Year 2016 and Best Inventory Supplier 2009 award winners. We’re also accredited by Safe Contractor, the British Franchise Association (BFA), Property Redress Scheme (PRS) and are regulated by Association of Residential Letting Agents (ARLA:PropertyMark).
Supporting No Letting Go
No Letting Go have an exceptional record for reliability, quality and professionalism. We have had less than 0.001% of reports losing a dispute since we started (as reported to us) and had no reported full lost cases as a result of using the complete No Letting Go service.
But don’t just take our word for it! Head over to our website where you can find customer testimonials and a full list of our property management services.
If you’ve worked with us or used any of our services, we’d love some feedback! Vote in the ESTAS awards 2020 to get your voice heard!
In a rapidly changing world, the property management industry needs to keep up. With the widespread digitisation of products and services taking over almost every sector, estate agents, property professionals and landlords alike will need to stay on the pulse.
PropTech has become one of the latest buzzwords on everyone’s lips. However, this doesn’t look like a passing fad. Not only could property tech improve the property market, but it could completely transform it for the better.
With this year’s Future PropTech event coming up, we thought it was a good time to explain what PropTech is, and why as a landlord, you should embrace it.
What is PropTech?
Firstly, let’s try to define this much-used term.
PropTech, or property technology, refers to the digital transformation of the property industry. This includes innovative technology products to improve the real estate industry as a whole. From 3d printing and machine learning to big data and virtual reality, real estate technology is ramping up a gear.
So, how could PropTech benefit you as a landlord or real estate professional?
Simplifying Tenant Checks
There’s a lot that goes on behind the scenes for property professionals when letting a property. From tenant checks to inventory management, the list goes on.
New, smart technologies could help simplify and streamline some of these processes.
Moving potential tenant checks into the online space could be key in managing workloads. PropTech innovations can help this happen, by providing easy online systems or applications. These online systems can conduct credit checks, employment history checks and process references, all at a few clicks of a mouse.
Finding the Right Tenants
Artificial Intelligence (AI) is making waves in the private rental industry and could help landlords and tenants alike find the perfect match.
By providing accurate data, smart algorithms can pair landlords with the right tenants, eliminating unsuitable partnerships and saving time.
The Badi Platform, for example, helps novice landlords rent out spare rooms safely and securely.
Smart PropTech in the Home
Smart technologies using Internet of Things (IoT) technologies are becoming increasingly popular and widespread.
Smart meters, smart security and intelligent temperature control in the home, for example are all big attractions for potential renters. To stay ahead of the competition, getting excited about these advancements could benefit you as a landlord.
We’re not saying that every tenant now expects a smart fridge that monitors its contents, but high-speed broadband could be a game changer in today’s rental market.
Handy Mobile Applications for Landlords
Mobile apps are a great way of staying on top of your portfolio. There is now a growing number of mobile apps for landlords designed to save time and make your life easier.
From tracking rent to keeping important documents safe, there’s now an app for everything! There are apps for setting key reminders such as when to update your gas safety certificate, and apps to help advertise your property to the right tenants.
For busy landlords, these organisational miracles are worth getting excited about!
Collecting Rent on Time
It’s become so prevalent now that we can barely remember our lives without it but setting up online direct debits is all thanks to these new technologies!
By setting up regular, online payments with your tenants you can feel reassured that your rent will be delivered to your bank account on time, without having to chase it up.
This process has become even quicker and easier with the development of mobile banking, meaning you can access vital information and make emergency payment transfers on the go.
These technologies are evolving all the time, so who knows how convenient rent collection could be in a few years’ time!
Streamlining Maintenance Work
For landlords with several rental properties in their portfolio, dealing with routine maintenance can feel never ending.
New PropTech technologies can take the hassle out of maintenance by providing convenient apps and systems to make requesting and performing maintenance tasks easier than ever.
For example, a tenant could report a broken boiler on an app, which could then be assessed for level of urgency, then a message could be sent to both you, the landlord, and your chosen engineer or tradesperson. Uploading photos of the repair needed also cuts out the middle step of the landlord or letting agent visiting the property to assess the issue.
360 Virtual Reality Tours
Virtual reality is becoming more prevalent everywhere we look, including within the real estate market.
Virtual tours of properties allow buyers, sellers and renters to view buildings remotely. For example, if you’re a landlord living in a different country to your rental property, a virtual tour allows you to inspect your investment without the hassle and expense of travel.
It’s also a big draw for potential tenants who are often time-poor and can help your property stand out from the crowd in an increasingly saturated market.
No Letting Go provide a nation-wide 360 virtual tour service for all types of properties with a speedy 24-hour turn around. Our tours can be embedded into any compliance report or be used in commercial sales and marketing literature. A VR tour is a great way of providing a thorough inventory for tenants or for inspecting derelict or uninhabited buildings.
Future PropTech 2019
Future PropTech 2019 is described as the world’s number one PropTech event and is a great opportunity for landlords and property professionals to discuss challenges in the industry and collaborate to find solutions.
Through a series of talks, workshops and brand showcases, this event is an easy way of keeping track of current trends and gives you the chance to network with fellow property professionals.
Stay on the Pulse with No Letting Go
Here at No Letting Go, we are dedicated to staying ahead of the latest technology in the property industry.
For our reports and inventory services, we use Kaptur, the latest in property inventory software. It’s designed by property inventory professionals to provide the most efficient way to collect, prepare, report and manage information.
If you’re a landlord or property professional looking to get ahead of the PropTech curve, we could help. We have branches across the UK providing professional, comprehensive inventory services, unbiased compliance reports and property viewings.
Browse our full range of property services here to find out how we could help.
Ending a tenancy can be awkward for both tenants and property professionals. Dealing with tenancy deposit returns, outstanding rent and resolving disputes can take time and a lot of effort. So, how can tenants and landlords alike ensure the end of tenancy goes smoothly?
No Letting Go’s chief operations officer, Lisa Williamson recently joined Richard Blanco on his podcast ‘Inside Property’ to discuss the types of issues that can arise and how to resolve them through unbiased, end of tenancy services.
Lisa was joined by Suzy Hershman, head of dispute resolution at My Deposits, and Al McClenahan, the director of Justice4Tenants to get a full picture from all sides of the story.
Here is a roundup of the key insights that came out of the programme;
Start as You Mean to End
Lisa’s top tip on ending a tenancy well is to determine a clear position from the start. The way to do this is through a well thought out inventory including detailed but concise information, clear photographs and a comprehensive list of contents and condition.
Creating a tenancy format which is easy to read by both parties is essential for avoiding confusion at the end of the tenancy.
Another tip for landlords from Lisa is to ensure that tenants sign the inventory report to avoid deduction disputes during check out.
An Unbiased Outlook is Key
One question that arose in the podcast was whether landlords should create their own inventory reports.
While it’s completely fair for a landlord to perform their own survey, they run the risk of using emotional language which can be interpreted in different ways.
This is where an independent inventory service can resolve issues. No Letting Go inventory reports include a glossary of terms to determine the condition and cleanliness of items in the property. For example, rather than a landlord using the word ‘immaculate’ to describe a piece of furniture which could come across as biased or open to interpretation, instead ‘professionally clean’ is a clearly explained term in the NLG glossary.
Another benefit of using a professional, unbiased property inventory service is that in the case of a dispute over deposit returns, judicators can clearly understand the benchmarks.
Are Pre-Check Out Meetings A Good Idea?
As an active landlord himself, Richard highlighted the benefit of arranging pre-check out meetings with tenants to go over what is expected of them during the moving out process.
This all sounds well and good, but the question is, who will pay for it? Landlords and tenants may be reluctant to fork out this extra cost, but it could save money further down the line.
Alternatively, providing tenants with an end of tenancy letter detailing all the tasks that need to be completed before moving out is a great way to prevent confusion over where responsibilities lie. This can include the date and time of the key handover and what needs to be cleaned.
End of Tenancy Property Cleaning
As the head of dispute resolution at My Deposit, Suzie Hershman has a lot of experience dealing with the common issues affecting landlords and tenants during the checkout process.
According to Suzie, cleaning comes top of the list when it comes to end of tenancy disputes.
The resolution is simple. Start with an inventory report which plainly states the condition of the property and how it is expected to be maintained. For example, if the property has a garden, the inventory needs to clearly state that the grass needs to be cut or the paving de-weeded and power washed before leaving the property.
Other issues that can arise include whose responsibility it is for window cleaning and whether professional carpet cleaning needs to be undertaken.
The main rule of thumb for tenants, is that the property needs to be returned in the original state as at the start of the tenancy. This may involve hiring an end of tenancy cleaning service (make sure you keep the receipt as evidence) or giving the property a thorough clean yourself. Either way, ensure you leave on the last day of your tenancy confident everything looks the same as it did when you moved in!
Fair wear and tear can be a bit of a grey area when it comes to cleaning. Suzie recommends that landlords should think of the items in their property as having a lifespan. A carpet or decor has an average lifespan of 5 years, which needs to be taken into consideration during the checkout report.
Managing the Landlord-Tenant Relationship
Al attributed this to poor inventories which leave too much room for interpretation and miscommunication, which is more common when landlords create their own.
Another common reason for strained relationships is when tenants are in arrears at the end of the tenancy agreement. To minimise conflict, Al recommends that tenants are as open and communicative with their landlord about their financial difficulties to help landlords remain understanding until the issue can be resolved.
However, when landlords view their role purely from an investment perspective and ignore the human side of the relationship, this is when disputes are likely to arise. The lesson? Landlords who are more understanding and willing to negotiate are likely to have better relationships with their tenants, resulting in a smoother parting.
How Will the Letting Agency Fee Ban Effect End of Tenancy?
There has been much discussion over what changes the letting agency fee ban will bring to the industry. However, for now, Lisa doesn’t see much change to the way check out reports will be processed.
Currently, landlords usually pay for the inventory, and for either check-in or check-out services while the tenant pays for the other. This means there is only one cost that needs to be recuperated by landlords.
According to Lisa, most landlords and tenants can see the advantages of having these services managed by independent professionals.
Unbiased End of Tenancy Services from No Letting Go
To ensure the end of a tenancy goes as smoothly as possible and you retain a positive relationship throughout, using an independent property service can help resolve issues and disputes before they arise.
No Letting Go provides all the documentation needed at the start and end of a tenancy to determine how much money is deducted from the deposit. Using the latest technology, No Letting Go can advise against fair wear and tear and create reports to ensure you are fully compliant with regulations.
To see the full list of services on offer, head to the No Letting Go services page.