We are delighted to have been shortlisted for the Best Supplier of the Year category with the prestigious Negotiator Awards.
These property awards help customers narrow down the search for the most reliable lettings and property services companies, while bringing well deserved recognition to hardworking property professionals.
Find out what the awards are all about and why No Letting Go has been nominated.
The Negotiator Awards
The Negotiator Awards provide a platform to celebrate the best of UK estate and lettings agencies in the residential property industry.
Since 2008, these awards have been recognising talent at one of the most lavish property parties of the year. Held at the Grosvenor House Hotel on Park Lane, London a black tie dinner is finished off with celebrity entertainment. No fees are accepted for entries, making the awards an inclusive and fair celebration of the industry.
Categories include; Community Champion, Marketing Campaign of the Year and Employer of the Year.
This year’s awards ceremony takes place on 29th November, 2019 where the winners will be revealed. With last year’s proceedings seen over by comedian Julian Clary, we’re excited to see who’s presenting the 2019 awards!
Supplier of the Year
We’re very pleased to be included in the shortlist for Supplier of the Year: Products and Services.
This is a competitive category, with a plethora of respected companies providing products and services to the lettings industry.
Last year we took home the silver award for this category, with Viewber taking gold, and Tenant Shop achieving bronze.
Our Professional Services
So, why are we being nominated for our delivery of products and services?
Whether you’re a landlord, letting agent, property professional or housing association, our teams of clerks provide a reliable, professional service to help you save time and protect your investment.
Here at No Letting Go, we offer;
- Inventory reports and schedule of condition
- Smoke and CO reports
- 360 virtual property photography
- Property appraisals
- Right to rent checks
- DigiSign automated check in
- Legionella risk assessment
- Mid term reports and inspections
- Repairs and maintenance reports
- Check in/check out services
Our No Letting Branches are spread across the UK, providing specific areas with tailored advice and services.
No Letting Go’s Accolades
Our teams work hard to provide their customers with quality services that put the customer’s needs at the centre.
Thanks to their dedication, we have been lucky enough to receive the following awards,
- Bronze award for Supplier of the Year in The Times and Sunday Times
- Lettings Agency of the Year 2016 Awards
- Rachel Farr of our Bath branch was a finalist in the Woman Franchisee 2017 EWIF Awards
- Best Inventory Supplier 2009
In addition, we’re also accredited by Safe Contractor, the British Franchise Association (BFA), Property Redress Scheme (PRS) and are regulated by Association of Residential Letting Agents (ARLA:PropertyMark)
How Can We Help?
Whilst we are crossing our fingers to win an award in November, we are proud to have been shortlisted alongside some fantastic brands in this category, and it is testimony to the high quality of services provided by our 65 offices around the country.
If you’re looking for unbiased property reporting and inventory services, browse our full list of property services to find out how we could help.
From where to advertise, to creating an engaging listing, getting your marketing right is essential for making your property stand out from the crowd.
Effective advertising generates greater interest in your property, attracting the right target tenants and providing you with a wider tenant pool to choose from.
Here, we share our advice on how to advertise rental property so you can speed up the rental process, find the right tenants and secure maximum returns on your investment.
Where To Advertise My Rental Property?
Let’s start with where to advertise. With the internet becoming the preferred source for property searches, it makes sense for your property to have a strong online presence.
Here are your options;
Online Property Portals
Online property portals such as Rightmove and Zoopla are very popular as they allow prospective tenants to narrow their search by location, size, price and much more.
Even high street lettings agents are turning to these sites to help get the properties on their books seen by a wider range of tenants.
Here’s a list of some popular property portals;
- RightMove
- Zoopla
- Prime Location
- On the Market
Most of these property portal sites don’t deal with private landlords directly. Instead you have two options;
- Enlist the services of a high street lettings agent to post the listing for you
- Use an online estate agent such as OpenRent or Upad
High Street Letting Agent
The benefit of advertising your property through a quality high street letting agent is that they will have the expertise and experience to market your property professionally and will take away the hassle of finding a tenant.
A letting agent will also conduct tenant referencing, property viewings and tenant checks which will save you a lot of time. However, this is often the more expensive option.
Online Letting Agent
When enlisting the services of an online letting agent, they will list your property for you on the relevant property websites and generate enquiries. You will still be able to meet potential tenants, conduct tenant referencing and choose the best fit yourself.
This is often cheaper than using a high street estate agent as there is just one fixed cost.
Social Media Platforms
Social media platforms such as Facebook are becoming a popular way of advertising and searching for rental properties, especially when it comes to finding rooms in shared houses.
The benefit of listing your property on social sites is that it is likely to reach wide audiences, as people can share with friends and comment directly on photos.
Lots of letting agents use social media to advertise the properties in their portfolio, or if you operate as a private landlord, you can create your own account. Join local online community groups to get your property seen by people looking for housing in the area and always reply to comments and enquiries.
How Do I Market My Rental Property Effectively?
Now we’ve looked at where to advertise, we now need to find out how. We’ve compiled a list of essential tips and advice to help rent your property to the right tenants, and fast;
Establish Your Target Tenant
The first step in the process is to establish your target tenant. Identifying a tenant profile will help tailor your marketing efforts to appeal to the right people.
For example, if you’re renting to students, make sure you advertise your property as furnished, or if you are targeting families, focus on space and the prevalence of schools in the area.
Calculate Your Rental Price
Next, you need to calculate a price bracket according to similar properties in the area and your target tenant’s income. Make sure you factor in maintenance costs, and any other outgoings.
Tip: When advertising on online property portals, take note of the price brackets of each site, and which price bracket your property will appear in. If you increase or decrease the rental price you could appear in a whole different price bracket and not be searchable to your target tenant.
Identify Your USPs
Your property’s USP or unique selling point is what makes it stand out from the competition, and what makes it attractive to your target tenant. It could be anything from a private garden or parking space to its proximity to local amenities such as schools and shops.
Whatever it is, make sure you highlight it in the description fields.
Include a Detailed Description
When it comes to writing a description for your property, you need to strike the right balance between engaging and informative.
Provide as much detail as you can about the property, including key features, the local area and USPs.
It’s best to start with a short, engaging paragraph describing the property as a whole, focusing on lifestyle aspects and the properties best bits. Then follow this up with a more detailed account of features, rooms and outside areas.
Always include the availability date and any other important details such as if bills are included.
Tip: If the property is furnished with quality furnishings and appliances, it may be worth incorporating some well-known brand names into the description. E.g, The modern kitchen features an LG fridge and Samsung washing machine.
Use Quality Photographs
Professional, good quality photographs are perhaps the most important factor when it comes to advertising your property. Be sure to include photos of each room, the exterior and any outdoor areas, paying particular attention to special features.
Try to take the photos on a sunny day to show your property in the best light and ensure everything is clean and tidy.
To maximise your properties potential, it’s worth investing in 360° property photography. 360° degree photography provides interactive, panoramic images that place the viewer in the footsteps of the photographer, bringing your property to life. These images can even be transformed into a virtual tour for remote property viewings!
The main thing to bear in mind is that first impressions count, and the images you provide will be make or break for many tenants.
Provide Details About Your Desired Tenant
As well as providing details for your tenants, it’s also a good idea to indicate what type of tenant you are looking for from the get-go. For example, state whether you allow pets or whether you are willing to rent to students. This will speed up the rental process by ensuring everyone is on the same page.
Respond Quickly
One you get an enquiry from a potential tenant, act fast. A swift reply will give a good impression and help secure a tenant as quickly as possible.
Ask For Help
Busy landlords have a lot to think about. That’s why it can pay to enlist professional services when advertising your property for rent.
We offer a range of property management services, all designed to help landlords, lettings agents and property professionals save time, streamline their processes and comply with regulations.
From 360° photography to help get your property noticed, to property viewings and comprehensive inventory reports, our teams across the UK are ready to help. Get in touch or browse our full list of property inventory services to find out more.
It can be tricky to make your property stand out from the crowd in the saturated property sector. So, how can you take advantage of the latest in digital photography software to ensure your property is snapped up by the best tenants?
That’s where 360° property photography comes in. Our virtual photography service could be the difference between blending in and beating the competition.
If you’re looking to attract more viewings and get ahead of the curve with the latest in PropTech, find out what this service could offer.
What is 360° Degree Photography?
360° degree photography provides interactive, panoramic images that place the viewer in the footsteps of the photographer. This type of panoramic photography allows you to ‘look’ up, down and to the left and right of the image for a full 360° view.
Panoramic photos are transformed via 360 degree photography software to recreate a room or space. (You may have seen this being used in google street view on google maps)
What is a 360° Virtual Tour?
A 360° virtual tour replicates a standard property tour or house viewing through virtual reality, allowing the user to ‘visit’ properties from anywhere in the world. Users are able to explore each room of the property from the comfort of their living rooms via a connected device.
The Benefits of Virtual 360° Photography Tours
With most property searches starting online, it makes sense to present your property in its best light. From saving time to gaining trust, here’s what 360° technology could do for your business;
Exceptional Property Marketing
First impressions count and 360° photos could give your property the edge. High quality images make you and your business look professional, and the more detailed images available of your property, the more popular it will be with prospective tenants.
Bring your property to life and highlight its best features with a full, virtual tour and help potential tenants picture themselves living in your property by exploring each room in detail.
Gain Tenant Trust
There isn’t really anywhere to hide when it comes to virtual photography tours. By providing a realistic picture of your property and putting every part of the building on display, you will gain trust from tenants. Essential for starting the tenant relationship off on the right foot.
Remote Property Viewings
A virtual tour can be accessed from anywhere- all you need is a digital device.
Save time and resources by allowing prospective tenants to experience an immersive online property viewing from home. This benefits tenants and property professionals alike, as tenants won’t waste time visiting unsuitable properties and lettings agents will have a narrower, targeted tenant pool to focus on.
This service could also benefit landlords who live abroad or a long distance away from the properties in their portfolio, allowing them to inspect their investment from anywhere in the world.
Quick Turnaround
With a 24 hour turn around, our 360° virtual photography service can be delivered quickly, so you can stay ahead in the dynamic lettings industry.
Our Property Reporting Software
Our property reporting software, Kaptur, enables virtual tours to be embedded into any compliance report.
Kaptur has been developed specifically for busy property professionals looking to streamline their workload. From custom reporting to location mapping- Kaptur represents the latest in PropTech.
How Can 360° Virtual Tour Photography Be Used?
We’ve partnered with Eye Spy 360 to offer a nationwide service helping landlords, estate agents and property professionals market and manage their property portfolios.
Here’s an example of when virtual tours could be utilised;
- Residential sales and lettings marketing
- Insurance inspections
- Block and property management inspections
- Derelict building inspections
- Property research projects
- Inventory and schedule of condition of large properties
- Commercial sales and leasing
- Build to Rent projects
Whatever the type of property, a 360° virtual tour could be of service.
Property Photography and Floor Plans
In addition to standard property photography as part of your visual inventory report, we also offer floor plan services to add to your marketing literature and reporting.
All of the No Letting Go surveyors are highly trained according to the Royal Institute of Chartered Surveyors (RICS) guidelines, ensuring a professional service with accurate results.
360° Property Photography Prices
Interested in finding out more? Get in touch to book a survey or find out how we can incorporate a 360° virtual property tour into a regular No Letting Go report.
To discover how else we could help, browse our full list of property management services.
If you’re a landlord looking for a trusted letting agent in London, we might be able to help. We understand the importance of leaving your investment in safe hands and work with a wide range of property specialists in London and across the UK.
No Letting Go help letting agents and property businesses streamline their inventory management processes and provide essential reports. Thanks to this, we know a thing or two about finding the right partner for you and your property needs.
We’ve listed some of the best letting agents, London to help you find a reputable agency in your local area.
Letting Agents: North London
Let’s start with lettings and estate agents in the North London area. The following agencies have either been recommended by trusted sources or are businesses we currently work with.
Davies & Davies
This well-established independent letting agent has been running since 1927, managing sales and lettings from Finsbury park.
Voted as the 7th best Letting agent in the UK by the Best Estate Agent Guide 2019, Davies & Davies pride themselves on their bespoke level of service and their socially responsible attitude towards the local community. If you’re looking for a collaborative partner, this award- winning agency could be for you.
Best for: Slick, creative marketing campaigns
Contact information
[email protected]
Finsbury Park Office, 85 Stroud Green Road, London, N4 3EG
Oliver’s Town
Another long-running agency, Oliver’s Town Lettings have been around since 1988 and cover a wide area from Camden to Hampstead.
The agency deals with buying, renting, letting and selling for landlord and tenants and have excellent knowledge of the areas they work in.
Best for: Approachable customer service
Contact information
[email protected]
Offices in Primrose Hill, Kentish Town, Hampstead and Mayfair
Parkheath Lettings
Parkheath is a well-established lettings agent in North West London with a business philosophy of ‘sold on service’. The results speak for themselves, with 99% of sales and lettings clients happy to work with them again in the future.
Looking after properties located in areas around Belsize and Tufnell park, Parkheath lettings agent offer excellent knowledge of the property market and a reliable service.
Best for: Professional customer service
Contact information
Offices in West Hampstead, South Hampstead, Belsize Park, Kentish Town and Kendall Rise.
Matthew James
Serving the areas around Dartmouth Park, Kentish Town and Tufnell Park, Matthew James estate agents are an independent company specialising in lettings and sales.
With customers describing them as ‘efficient’, ‘friendly’ and ‘honest’, your rental property will be in safe hands. They even have area guides on their website to help prospective landlords and tenants get to know the different areas they operate in.
Best for: Friendly team of staff
Contact information
43-45 Fortess Rd, Kentish Town, London NW5 1AD
PG Estates
If you’re looking for sales and lettings experts in Islington, Highbury, Barnsbury, Shoreditch, Dalston, Hoxton, Haggerston and the City, PG Estates are a good bet.
Dedicated to establishing long term relationships with their clients, this agency has a wide range of property types on its books. They can even help you with short Airbnb lets!
Best for: Variety of services
Contact Information
[email protected]
350 Upper Street, Islington, N1 0PD
[email protected]
66 Brick Lane, Spitalfields, E1 6RL
Your Move Sterling & Co – Walthamstow
Centrally based in Walthamstow, Your Move Sterling & Co is the place to go for friendly and professional lettings services in the area.
As a landlord, when you let a property through Your Move Sterling & Co, you gain access to the landlord portal for quick and easy communication.
Serving Walthamstow, Leyton, Leytonstone and Chingford in North East London.
Best for: Convenient communications
Contact Information
Email directly on the Your Move Sterling & Co website
From health and safety reports to property viewings, our franchises across North London all put the same level of dedication into their client services. No Letting Go Walthamstow property inventory services are owned and operated by Ann Ennis who has over 45 years of experience in the industry. Get in touch to find out how they could help.
East London Letting Agents
Now let’s turn our attention to the best letting agents in and around East London;
Martin & Co – Wanstead
Head up by local landlord, Mike Molloy, the Wanstead branch of Martin & Co provides a wealth of information on the surrounding area and property market.
With first hand experience of the private rental sector, Molloy understands the needs of landlords and tenants, providing an honest and intuitive service to clients.
The Wanstead branch manages property across Wanstead, East London and West Essex.
Best for: Landlords
Contact information
74 High Street, Wanstead, London, Greater London, E11 2RN
Dabora Conway – South Woodford and Winchmore Hill
The experienced team at Dabora Conway lettings and estate agents put customer satisfaction at the heart of everything they do.
As a member of NALS (The National Approved Letting Scheme), this growing business is committed to providing quality, tailored services.
With glowing customer testimonials and a professional team of staff, Dabora Conway is a great choice for lettings in the Wanstead, South Woodford and Winchmore Hill areas.
Best for: Customer commitment
Contact information
[email protected]
Wanstead Head Office, 9 High Street, Wanstead, London, E11 2AA
David Daniels
Winning gold in the property agency of the year awards 2018 for Stratford in the AllAgents Annual Awards, David Daniels is a trusted agency in the East London area.
Serving Newham, Tower Hamlets, Waltham Forest, Redbridge, Barking & Dagenham and Havering, David Daniels is a member of ARLA Propertymark, NAEA Propertymark and the National Approved Letting Scheme (NALS).
Combining highly qualified staff with a close attention to detail and local knowledge, this agency provides a comprehensive service for landlords.
Best for: Recognition in the property sector
Contact Information
[email protected]
Offices in Leyton and Stratford
Looking to save time on property management? If you operate in the East London area, our No Letting Go branches in Stratford & Newnham and Romford & Docklands provide landlords and property professionals with unbiased, professional services to help safeguard your investment.
Letting Agents: South London
If you’re a landlord looking for letting agents in the South London area, add the following businesses to your list;
C James & Co
For lettings in Wimbledon, Tooting, Colliers Wood and surrounding areas, C James & Co is committed to providing their customers with the latest innovations in Proptech.
C James & Co have dedicated teams of staff handling accounts, contracts and maintenance, ensuring each member is experienced and dedicated to their field.
As a member of ARLA, the agency stays on top of current regulations to protect landlords and their investments.
Best for: Dedicated network of staff
Contact Information
[email protected]
141 Kingston Road, Merton Park, London SW19 1LJ
[email protected]
110 Tooting High Street, Tooting, London, SW17 ORR
[email protected]
190-192 High Street, Colliers Wood, London, SW19
SW19
As the name suggests, this independent estate agent has an extensive knowledge of their local area postcode. Their slogan ‘It’s all in the postcode’ reflects their passion for the Wimbledon area and local communities within it.
Offering zero deposit schemes and experienced staff, SW19 guarantees speedy rental processes and security for landlords.
Best for: Local area knowledge
Contact Information
[email protected]
Offices in Wimbledon, South Wimbledon and Colliers Wood
Ellisons
With an outstanding local reputation and a straightforward ethos, Ellisons are a registered office approved by The Office of Fair Trading, The Estate Agency Ombudsman Scheme and ARLA.
With thousands of let properties in their portfolio, they are experienced at providing hassle-free transactions. They even offer free rental guarantee insurance to newly appointed lets.
Ellisons letting agents serve Wimbledon, Morden, Raynes Park, West Wimbledon, Motspur Park, Colliers Wood and Merton Park.
Best for: Fuss-free service
Contact Information
Individual office contact details are available on the website
From No Letting Go Battersea to No Letting Go Croydon, our branches across South London understand the importance of an unbiased, detailed property inventory. Interested? Contact the team to discuss your requirements.
Letting Agents: West London
Here’s our pick of west London lettings agents;
Ludlow Thompson- Kilburn
With fantastic reviews on AllAgents, the Kilburn branch of Ludlow Thompson is one to look out for.
Described as professional, helpful and communicative, this lettings agency covers extensive areas across Kilburn, West Hampstead and other West London areas.
All staff at Ludlow Thompson have undertaken industry qualifications to ensure professional property management at all times.
Best for: Customer satisfaction
Contact information
[email protected]
We work with a number of lettings agents in West London, helping them to deliver inventories and organise property inspections.
Keen to be part of our extensive network? No Letting Go Ealing offers 360 degree virtual photography and property appraisals in Ealing and surrounding areas.
For landlords in the Uxbridge area, John Farrell leads the No Letting Go Uxbridge branch, delivering results through extensive local knowledge and the latest in property technology.
What We Offer
We offer a lot more than just property inventory services. Here are some of our other services at a glance;
- Check in/check out services
- Right to rent checks
- Property visits & inspections
- Dilapidation reports
- House viewings
- Floor plans
- Property appraisals
- 360 virtual photography
- Health & Safety reports
Find Your No Letting Go London Branch
Gaining access to the lettings and inventory services you need should be simple and fast. We provide lettings agents and landlords with a wide range of property services to save you time and ensure your compliance with the latest regulations.
Find your local London No Letting Go office here.
From comprehensive inventories to check in/check out services, our teams are experienced at providing professional, fuss-free solutions.
Browse our full range of property services to find out how we could help.
Do you own or manage property in the London area? Whether it’s a single rental property or a large portfolio of flats and houses, it helps to have a professional team behind you ensuring things run smoothly.
With over 65 UK offices, we offer professional property inventory services throughout London and the surrounding areas.
Looking for property inventory in London? We’ve gathered a list of our London offices to help you find your local No Letting Go branch.
What is a Property Inventory?
An inventory is a legal document providing an accurate record of the contents and condition of a property at the start of a tenancy.
Property Inventory reports can include written and photographic evidence to protect landlords and tenants alike. A professional inventory service helps landlords recover costs to cover damage and repairs by determining how much money is deducted from the deposit.
A comprehensive, quality inventory report can even help settle disputes at the end of a tenancy by providing unbiased evidence.
What is an Inventory Check-In?
An inventory check-in is simply the process of the inventory being taken and provided to the tenant by the inventory clerk or landlord at the start of a tenancy. Usually, the tenant is given a short period to check the property before signing.
A check-out report then determines any changes made to the property between the start and end of the tenancy.
When Should Inventory Be Done?
The best time to schedule an inventory is immediately before the start of a tenancy. This means that the report will provide the most accurate representation of the cleanliness and condition of the property on move-in day.
Do Landlords Have to Provide Inventory?
While there is no legal requirement for a landlord to provide an inventory, it is highly recommended.
When claiming against a deposit, it is the landlord’s responsibility to prove that the tenant has damaged the property. Without a high-quality inventory report, this becomes a lot harder to justify and conflicts can arise.
For this reason, having the protection of an inventory report undertaken by independent inventory clerks is essential if your tenant decides to contest any deductions taken.
Our Property Services at a Glance
Property inventory is just one of the wide-ranging professional services we offer. Here’s a taste of what working with us could provide;
- Inventory management
- Check in services
- Right to rent checks
- Property visits and inspections
- Check out services
- Dilapidation reports
- House viewings
- Floor plans
- Property appraisals
- 360 virtual photography
- Health & Safety reports
- Real time support
Now we’ve covered the basics, let’s look at the No Letting Go property inventory services, London and where to find them;
Property Inventory West London
Looking for property management services near you? Here’s a list of our No Letting Go offices in West London:
Letting Go Uxbridge
The Uxbridge office is run by John Farrell, an experienced inventory and property reporting specialist, with great local knowledge.
Their DigiSign feature enables the collection of digital signatures with automated reminders, meaning no more chasing up tenants!
Contact details:
48 Drayton Grove, London W13 0LA, UK
Email: [email protected]
Office Tel: 07889 996922
Property Inventory Services in East London
For landlords, letting agents and property professionals in the East London area, here’s where you can find our services:
No Letting Go Romford & Docklands
Lead up by Patur Mohan, the Romford and Docklands Inventory services cover Romford, Ilford, Dagenham and the Docklands.
Offering a professional, reliable check-in/check-out service to help safeguard your property, this branch is dedicated to helping businesses and landlords protect their investment.
Contact details:
Romford UK
Email: [email protected]
Office Tel: 07544 466617
No Letting Go Stratford & Newham
The No Letting Go Stratford & Newham team are headed up by Mundeep and Satinder Grewal.
Covering Stratford, Royal Docks, Gallions Reach, East Ham, Canning Town, Plaistow, Beckton and Forest Gate, the team offers everything from inventory management to Smoke and CO inspection.
Contact details:
London Borough of Newham, UK
Email: [email protected]
Office Tel: 0207 760 7569
Property Inventory North London
For rental properties in the North of London, we have the following branches:
No Letting Go Barnet
With Mitchell and Gabriella Walters at the helm, No Letting Go Barnet is committed to providing detailed reports tailored to their client’s needs. With over 7 years in the property industry, Mitchell is passionate about representing his clients out in the market.
This branch covers North London, St Johns Wood, Swiss Cottage, Hampstead, Highgate, Finchley, Barnet, Hendon, Willesden, Cricklewood, Muswell Hill, Edgware and Borehamwood.
Contact details:
41 High St, Barnet EN5 5UW, UK
Email: [email protected]
Office Tel: 0845 139 1400 / 07761 236340 / 07811 209773
No Letting Go Enfield
Also run by the Mitchells, No Letting Go Enfield covers the following areas;
Enfield, East Barnet, Stoke Newington, Seven Sisters, Tottenham, Edmonton, Southgate, Welwyn Garden City, Stevenage, Winchmore Hill, South Woodford and Ilford.
Contact details:
41 High St, Barnet EN5 5UW, UK
Email: [email protected]
Office Tel: 0845 139 1400 / 07761 236340 / 07811 209773
No Letting Go Islington & Camden
Chris Ford has been busy building a strong, highly trained team around him at the Islington and Camden property inventory company. With over 23 years in the retail industry, Chris is dedicated to providing a high level of customer service.
This branch covers; Islington, Kings Cross, Haringey, Harringay, Hornsey, Upper Holloway, Archway, Crouch End, Camden, Highgate, Hampstead Heath, Holloway, Barnsbury, Tufnell Park, Highbury and Highbury Fields.
Contact details:
48 Weavers Way, London NW1 0XE, UK
Email: [email protected]
Office Tel: 07415 087316
No Letting Go Walthamstow
Walthamstow property inventory services are owned and operated by Ann Ennis who has over 45 years of experience in the property industry. The team prides itself on providing a smooth service to free up time for property professionals.
This branch covers Walthamstow, Leyton and Leytonstone.
Contact details:
Bramley Close, London E17 6EG, UK
Email: [email protected]
Office Tel: 07854 966621
Property Inventory Services South London
For landlords and letting agents looking for help managing their portfolios in South London, here’s who to turn to:
No Letting Go Battersea
Owned by Rafi Khan, the Battersea No Letting Go franchise pride themselves on going the extra mile for customers and will always try and accommodate last minute bookings.
Covering SW11 & SW18, the team provide wide-ranging services such as property visits and Legionella Risk Assessments.
Contact details:
12 Saint Olaves Road, London E6 2PA, UK
Email: [email protected]
Office Tel: 07863 357196
No Letting Go Bromley & Bexley
Abby Chilvers has worked in the housing sector for most of his life, including social housing and housing associations in London.
The Bromley and Bexley No Letting Go team are the people to go to for professional, tailor made reports.
Areas covered; Bromley, Bickley, Downham, Keston, Shortlands, Hayes, Beckenham, Eden Park, Elmers End, West Wickham, Orpington, Petts Wood, St Paul’s Cray, St Mary Cray, Chelsfield, Green St Green, Chislehurst, Swanley, Bexley, Albany Park, Sidcup and Foots Cray.
Contact details:
The Glades, Bromley, High St, Bromley, UK
Email: [email protected]
Office Tel: 07956 676 120
No Letting Go Croydon
The Croydon property inventory services branch is run by Sean Rieder and provides detailed reports, designed to protect landlords in the event of a dispute.
Covering Croydon, South Croydon, Mitcham, Warlingham, Purley, Streatham, Norbury, Thornton heath and Furzedown.
Contact details:
Beckenham Rd, Beckenham BR3 4RL, UK
Email: [email protected]
Office Tel: 07889 634974
No Letting Go Fulham
Yosha Hussain leads the No Letting Go Fulham office, providing inventory services to all letting agents, property management companies, estate agents, councils, commercial letting agents, housing associations and landlords in and around the Fulham area.
Covering SW6 & W14.
Contact details:
67c Holland Road, London W14 8HL, UK
Email: [email protected]
Office Tel: 07885 727265
No Letting Go Greenwich
From inventory management to smoke and CO reports and installation, Shewana Zaffar is more than happy to discuss your needs as an agent or landlord at the Greenwich No Letting Go branch.
This branch covers Greenwich, Woolwich, Plumstead, Blackheath and Thamesmead.
Contact details:
Tarnwood Park, London SE9 5PA, UK
Email: [email protected]
Office Tel: 07581 248953
No Letting Go Richmond
Syed and Zoofa Wasti own the Richmond No Letting Go office, providing Kingston, Richmond, Staines, Chiswick, Ealing, Surbiton, New Malden, Hounslow, Feltham, Kew, Teddington, Hampton, Worcester Park, East Molesey, Roehampton and Barnes with professional property services.
Contact details:
London Borough of Richmond upon Thames, UK
Email: [email protected]
Office Tel: 07880 343851
No Letting Go Southwark
Richard Seymour has a breadth of experience within the lettings industry and comes highly recommended by clients for his professional, reliable team at Southwark.
Covering Southwark, London Bridge, Shad Thames, Borough, Tower Bridge, Waterloo, The Southbank, Elephant and Castle, Old Kent Road, East Dulwich, Camberwell, Denmark Hill, Peckham, Herne Hill and Nunhead.
Contact details:
London Borough of Southwark, UK
Email: [email protected]
Office Tel: 0207 237 6666
No Letting Go Sutton & Merton
No Letting Go Sutton & Merton is owned & operated by Garry Lockwood. As a landlord, Garry understands the importance of a detailed inventory and takes pride in his team’s thorough, common-sense approach.
Covering Ashstead, Carshalton, Cheam, Epsom, Leatherhead, Merton, Morden, Raynes Park, Wallington, Wimbledon and surrounding areas.
Contact details:
Grove Rd, Sutton SM1 2AP, UK
Email: [email protected]
Office Tel: 0202 8234 6189 / 07905 619060
Property Inventory Services in Central London
And last but not least, here’s where you can find out property inventory services in and around central London.
No Letting Go City West End
Luke Marriott leads the No Letting Go City West End office, which offers inventory services and 360 virtual tours to all estate agents, holiday rentals and management companies.
The City West End branch covers the following areas; Victoria, Pimlico, Belgravia, Chelsea, Kensington, Mayfair, Marylebone, Whitehall, Fizrovia, Bloomsbury, Covent Garden, West End, Clerkenwell, Islington, City of London, Shoreditch and Hackney.
Contact details:
3c Great Ormond Street, London WC1N 3RA, UK
Email: [email protected]
Office Tel: 0203 151 7027
How Can I Make My Inventory Easier?
From floor planning to mid-term inspections, No Letting Go can help you stay on top of your property portfolio, even on the go!
We use the latest Kaptur technology to provide comprehensive inventories including safety reports, fire furnishing requirements and meter readings to ensure you remain compliant with current regulations.
To discover the rest of our property services in London, visit our services page and find out how we can help.
The Equalities and Human Rights Commission have recently revealed that 93% out of 8.5 million rental homes in the UK are not fit for disabled access, leaving at least 365,000 disabled people in unsuitable accommodation.
There is a pressing need for more accessible rental properties across the UK and the government is cracking down on landlords who do not make the necessary changes. However, this does mean that there is a large number of disabled tenants looking for appropriate housing.
From entry ramps to chair lifts, there are many ways to adapt a property for disabled access. Adapting a home and renting to disabled tenants could even open your property up to a wider range of potential renters.
Here, we look at ways to adapt your rental property so you can welcome a new target tenant group to your portfolio.
UK Rights for Disabled Tenants
Before you start thinking about adapting your property, it’s important to be aware of disabled people’s rights in the UK.
The Equality Act 2010 set out ways to protect people in society, including the rental sector.
According to the Act, a person has a disability if;
- The person has a physical or mental impairment, and
- This impairment has a substantial, long-term effect on their ability to carry out day-to-day activities.
Now, let’s look at your responsibilities as a property professional.
Laws for Private Landlords and Letting Agents
It is against the law for a landlord to discriminate against a disabled tenant. For example, as a landlord, letting or estate agent it is illegal to;
- Refuse to rent to a disabled person because of their disability
- Refuse to allow a guide dog or assistance dog under the no pets rule
- Charge higher rent or deposit to disabled tenants
- Refuse access to additional facilities that are available to other tenants (e.g. laundry room or parking space)
- Evict a tenant due to disability or illness
- Give tenants a less secure tenancy agreement
If a tenant feels they are being discriminated against, they could talk to Citizens advice or the EHRC and you could experience serious repercussions.
Landlord Responsibilities when Renting to Disabled Tenants
When renting to a disabled tenant, you are responsible for providing necessary, reasonable adaptations to make your property accessible and suitable to their individual needs. This can include additional services or equipment known as ‘auxiliary aids’.
Auxiliary aids can include;
- Wheelchair ramps
- Written documents and signs in Braille
- Accessible door handles
- Accessible taps
- Special furnishings (e.g. raised toilet seat)
Refusing these changes could mean you’re breaking the law.
How to Adapt Your Property for Disabled Tenants
When renting to a disabled tenant, it’s likely you will need to make some changes to your property in order to make it accessible. These changes very much depend on the individual needs and requirements of the tenant.
Here are some of the ways you may be required to alter your rental property;
Installing Access Ramps
If your tenant uses a wheelchair or mobility scooter and your property has steps up to the entrance or between rooms, you may need to install access ramps at entrances.
Installing Chair Lifts and Railings
For multi-story homes, chair lifts and railings may be required for less able tenants. Railings may also be needed in bathrooms.
Fitting Accessible Kitchen and Bathroom Facilities
Wheelchair users may need lower kitchen and bathroom facilities which are accessible at chair height. Bathrooms may require a wet room and accessible toilets.
Widening Doors
Doors and entrance ways may need to be widened to allow for safe wheelchair access. (Usually 750mm)
Raised Plugs and Features
Features such as plugs and light fixtures will need to be accessible to your tenant(s).
Ground Floor Level Access
Some disabled tenants will require ground floor level access. You will need to provide a bathroom, bedroom and kitchen at ground level.
Unrestricted Parking
Your tenant may need access to a parking space which is easily accessible from the property.
Written Signs and Documents in Braille
Visually impaired tenants may require all tenancy documents and signs throughout the home to be provided in Braille. This includes features such as fire safety notices. Tenants with learning disabilities may ask for documents provided in alternative formats.
Covering the Costs of Adapting a Property
You may be thinking about the cost of these changes and how you’re going to cover them.
It’s true that some of these adaptations involve significant work, costing around £20,000 to adapt a standard property.
However, there are ways to help cover the costs;
Disabled Facilities Grants (DFG)
Landlords and tenant alike can apply for a disabled facilities grant which provides funds for adaptations. This grant is supplied by the local council and is subject to an eligibility test where an occupational therapist will assess the property and the adaptations needed before making a decision.
The amount you receive depends on the changes needed, but sums of up to £25,000 can be granted.
To apply, contact your local council.
Remember, if you fail to make the necessary changes, it could cost you a whole lot more in legal costs if the case goes to court!
A Helping Hand from No Letting Go
While this information may appear daunting at first, No Letting Go are on hand to help;
- For example, our 360 Virtual Tour and Photography service allows potential tenants to view your property from any location- solving accessibility issues for many disabled tenants.
- Providing a safe, comfortable and accessible home is particularly important when renting to disabled tenants. All of our property services are designed to streamline your workload and ensure your property is fully compliant with current health, safety and legal regulations.
- Once you’ve made these adaptations to your rental property, it’s important to protect your investment. Our professional inventory service helps to safeguard your property by providing evidence of the condition of your property at the start and end of the tenancy.
Discover the rest of our property management services to find out how we could help.
No Letting Go have entered the ESTAS for 2020, and now we need you to cast your votes!
The ESTAS Customer Service Awards are one of the biggest events in any property professional’s calendar. Celebrating exceptional customer service across the property sector, from estate agents to conveyancers and industry suppliers, the ESTAS help companies like ours maintain a high standard of care.
Here’s more about the awards and how you can get involved;
Update: No Letting Go Shortlisted for ESTAS Awards
We’d like to thank you all for your support over the last few months, your votes really made a difference as we are proud to announce that No Letting Go have been shortlisted for the ESTAS awards as a supplier to the Letting industry.
The No Letting Go team will be attending the awards dinner this May, so check our social media channels for updates.
What are the ESTAS?
The annual ESTAS awards take place in Spring and Autumn, attracting the top players in the UK’s property and lettings industry.
The purpose of the awards programme is to celebrate excellent customer service and recognise the companies going above and beyond for their clients.
How Does it Work?
Once a company has signed up to the ESTAS programme, they are then open to receive feedback from their clients and customers.
The awards are based purely on feedback from customers, ensuring honesty and transparency in the voting process. All reviews and votes will be verified by the ESTAS group.
Once all reviews and votes are counted and compared across the other property companies in the running, the winners are celebrated at the prestigious ESTAS awards ceremony.
The ESTAS Awards Ceremony
Over 1000 guests gather for the ESTAS Estate & Letting Agent Awards in May where property TV personality, Phil Spencer presents the award.
The ESTAS conveyancer awards are held in October.
Why Should I Vote?
For landlords and property professionals, reviewing the companies you work with will help improve overall customer service in the industry.
By providing honest feedback from clients and customers, the platform encourages agencies in the property industry to constantly improve their customer care. The official ESTAS stamp means that all feedback is authorised and regulated.
At No Letting Go, keeping track of our performance only makes us want to strive for more and provide the best services for our clients.
For prospective tenants, the home moving process can be stressful and complicated without a little help from the right places. The ESTAS provide a platform for honest feedback, helping you find trusted professionals. This gives you the peace of mind you need that your chosen property professionals are up to scratch.
Why No Letting Go?
At No Letting Go, we’re dedicated to providing the best customer service for our clients and customers. Across all of our branches throughout the UK, our franchisees receive extensive training in how to deliver our services and put the customer at the heart of everything they do.
Here’s a little reminder about the services we provide;
Professional Inventory Services
We offer a professional, unbiased property inventory service to help settle disputes through effective negotiation and provide the evidence needed for end of tenancy deposit claims. Using the very latest technology and audit tracking, our reports act as your compliance manager, including relevant health and safety checks.
Health and Safety Reports
Health and safety reports include Smoke and C0 reports, HHSRS and Legionella risk assessment.
Mid-Term Reports and Inspections
Reports and inspections ensure tenants are meeting their contractual obligations. They also check the wear and tear of a property and assess the satisfaction of tenants.
Pre-Check Outs
Our pre-check out service ensures that tenants are aware of how the property is expected to be returned at the end of the tenancy. This helps to prevent disputes before issues arise.
Open House Viewings
We can provide and facilitate property viewings on the landlord or estate agent’s behalf.
UK Branches
We have over 65 No Letting Go offices throughout the UK lead by dedicated franchisees with excellent knowledge of the local property market.
At local level, we pride ourselves in the turnaround time of our services. We achieve better or equal returns of our reports with our service level agreement time over 98.4% of the time.
Real Time Support
We offer real-time support for landlords and property professionals via a live and online support centre to get you the help you need instantly.
Latest Property Technology
We use the latest in property inventory systems to collect, prepare, report and manage information. The Kaptur system is designed for busy property professionals, helping to streamline your workload.
Previous Awards and Recognition
We’re proud to be Lettings Supplier of the Year 2016 and Best Inventory Supplier 2009 award winners. We’re also accredited by Safe Contractor, the British Franchise Association (BFA), Property Redress Scheme (PRS) and are regulated by Association of Residential Letting Agents (ARLA:PropertyMark).
Supporting No Letting Go
No Letting Go have an exceptional record for reliability, quality and professionalism. We have had less than 0.001% of reports losing a dispute since we started (as reported to us) and had no reported full lost cases as a result of using the complete No Letting Go service.
But don’t just take our word for it! Head over to our website where you can find customer testimonials and a full list of our property management services.
If you’ve worked with us or used any of our services, we’d love some feedback! Vote in the ESTAS awards 2020 to get your voice heard!
Landlords and property professionals get ready!
Thanks to the introduction of the Tenant Fees Act on 1st June, you’re likely to see an influx of tenants looking to benefit from this ban on tenant fees.
Recommendations from No Letting Go have recently been featured in the Property Reporter, exploring the impact of this upcoming ban on tenant activity and how landlords and property professionals can get prepared.
Read on to find out how to prepare for the tenant fees ban with our handy quiz and guide.
What is the Tenant Fees Act 2019?
The Act sets out new rules and standards for landlords and letting agents, banning several upfront fees.
This ban includes the following:
- Security deposits must not exceed the cost of five weeks rent
- Holding deposits must not exceed one weeks rent (and should be refundable to the tenant)
- The fee to change a tenancy will be capped at £50
Any breaches to these new standards could result in hefty financial penalties from the enforcement authorities, and landlords will be unable to seize possession of a property through section 21 notices until they have repaid these charges.
When is the Tenant Fee Ban Coming In?
The Tenant Fees Bill was first proposed by the government in 2017 with the aim of making renting more affordable for tenants.
The Tenant Fee Act comes into force on 1 June 2019 from which date landlords and lettings agents will no longer be allowed to charge fees as described above.
Tenant Fee Ban Update: Impact on Tenant Activity
Research from the Deposit Protection Service (DPS) identified a lull in rental activity during the first quarter of 2019 which they attribute to tenants delaying moving until this ban becomes law on 1st June.
According to Nick Lyons, No Letting Go’s CEO;
“It’s no surprise to see shrewd tenants delaying moves until after the fees ban and deposit caps are introduced on 1st June. The upfront cost of moving between rental homes can be high – particularly in London and the South East – so renters will do anything they can to keep costs down, even if that means putting their move on hold for a few months.”
The Impact on the Private Rented Sector
With potential tenants waiting to make their move, landlords and property professionals will need to prepare for a surge in activity after 1st June.
It’s likely that tenants have continued their property search over the last few months and will be ready to begin the rental process as soon as the ban is in place.
This swell in tenants could be an exciting time for landlords and property professionals, with lots of potential profits on the horizon. The better prepared you are as a landlord to take this on, the more you can benefit from this demand.
How to Prepare for the Tenant Fees Act
The first thing you can do as a landlord or property professional is to ensure you are fully aware of the details of the ban and which fees are prohibited payments.
The Tenant Fees Act Quiz
Here at No Letting Go, we’ve put together a useful quiz including all the important points you need to remember about the upcoming Act.
This short, multiple choice quiz consists of 15 questions encompassing everything from tenancy deposits to permitted payments.
Another way to stay ahead of the curve is to outsource important reporting and services to the experts.
The Importance of Professional Inventories
With deposits being capped at five weeks rent, landlords and letting agents will need to take extra precautions when it comes to protecting their rental properties.
If you own property in locations such as London or the South East, this change could make a difference to the amount of deposit you can ask tenants to pay. To compensate, having a comprehensive inventory in place can help when it comes to making deposit deductions.
No Letting Go provide independent inventory reports detailing the condition and contents of your property at the start and end of the tenancy. Using the latest software, the report contains extensive written and photographic evidence in addition to meter readings and safety compliance checks.
The benefit of investing in a professional inventory service is that an unbiased account can help prevent and resolve any conflicts that may arise.
For lettings agents, partnering with us could save time and money at what looks set to be a busy period this June. Outsourcing this administrative work will free up time to provide a personalised service to your clients.
Get Prepared with No Letting Go
To ensure you have everything in place before 1st June, it’s best to start preparing now. Once you’ve got clued up and taken our quiz, it’s time to think about streamlining your workload.
No Letting Go provides services encompassing everything from right to rent checks and house viewings to unbiased property inventory reports.
Browse our full list of services here to find out how we can help you navigate this transition.
Ending a tenancy can be awkward for both tenants and property professionals. Dealing with tenancy deposit returns, outstanding rent and resolving disputes can take time and a lot of effort. So, how can tenants and landlords alike ensure the end of tenancy goes smoothly?
No Letting Go’s chief operations officer, Lisa Williamson recently joined Richard Blanco on his podcast ‘Inside Property’ to discuss the types of issues that can arise and how to resolve them through unbiased, end of tenancy services.
Lisa was joined by Suzy Hershman, head of dispute resolution at My Deposits, and Al McClenahan, the director of Justice4Tenants to get a full picture from all sides of the story.
Here is a roundup of the key insights that came out of the programme;
Start as You Mean to End
Lisa’s top tip on ending a tenancy well is to determine a clear position from the start. The way to do this is through a well thought out inventory including detailed but concise information, clear photographs and a comprehensive list of contents and condition.
Creating a tenancy format which is easy to read by both parties is essential for avoiding confusion at the end of the tenancy.
Another tip for landlords from Lisa is to ensure that tenants sign the inventory report to avoid deduction disputes during check out.
An Unbiased Outlook is Key
One question that arose in the podcast was whether landlords should create their own inventory reports.
While it’s completely fair for a landlord to perform their own survey, they run the risk of using emotional language which can be interpreted in different ways.
This is where an independent inventory service can resolve issues. No Letting Go inventory reports include a glossary of terms to determine the condition and cleanliness of items in the property. For example, rather than a landlord using the word ‘immaculate’ to describe a piece of furniture which could come across as biased or open to interpretation, instead ‘professionally clean’ is a clearly explained term in the NLG glossary.
Another benefit of using a professional, unbiased property inventory service is that in the case of a dispute over deposit returns, judicators can clearly understand the benchmarks.
Are Pre-Check Out Meetings A Good Idea?
As an active landlord himself, Richard highlighted the benefit of arranging pre-check out meetings with tenants to go over what is expected of them during the moving out process.
This all sounds well and good, but the question is, who will pay for it? Landlords and tenants may be reluctant to fork out this extra cost, but it could save money further down the line.
Alternatively, providing tenants with an end of tenancy letter detailing all the tasks that need to be completed before moving out is a great way to prevent confusion over where responsibilities lie. This can include the date and time of the key handover and what needs to be cleaned.
End of Tenancy Property Cleaning
As the head of dispute resolution at My Deposit, Suzie Hershman has a lot of experience dealing with the common issues affecting landlords and tenants during the checkout process.
According to Suzie, cleaning comes top of the list when it comes to end of tenancy disputes.
The resolution is simple. Start with an inventory report which plainly states the condition of the property and how it is expected to be maintained. For example, if the property has a garden, the inventory needs to clearly state that the grass needs to be cut or the paving de-weeded and power washed before leaving the property.
Other issues that can arise include whose responsibility it is for window cleaning and whether professional carpet cleaning needs to be undertaken.
The main rule of thumb for tenants, is that the property needs to be returned in the original state as at the start of the tenancy. This may involve hiring an end of tenancy cleaning service (make sure you keep the receipt as evidence) or giving the property a thorough clean yourself. Either way, ensure you leave on the last day of your tenancy confident everything looks the same as it did when you moved in!
Fair wear and tear can be a bit of a grey area when it comes to cleaning. Suzie recommends that landlords should think of the items in their property as having a lifespan. A carpet or decor has an average lifespan of 5 years, which needs to be taken into consideration during the checkout report.
Managing the Landlord-Tenant Relationship
According to Al from Justice4Tenants, the main reason for the breakdown of the landlord- tenant relationship at the end of a tenancy is disputes over deposit deductions.
Al attributed this to poor inventories which leave too much room for interpretation and miscommunication, which is more common when landlords create their own.
Another common reason for strained relationships is when tenants are in arrears at the end of the tenancy agreement. To minimise conflict, Al recommends that tenants are as open and communicative with their landlord about their financial difficulties to help landlords remain understanding until the issue can be resolved.
However, when landlords view their role purely from an investment perspective and ignore the human side of the relationship, this is when disputes are likely to arise. The lesson? Landlords who are more understanding and willing to negotiate are likely to have better relationships with their tenants, resulting in a smoother parting.
How Will the Letting Agency Fee Ban Effect End of Tenancy?
There has been much discussion over what changes the letting agency fee ban will bring to the industry. However, for now, Lisa doesn’t see much change to the way check out reports will be processed.
Currently, landlords usually pay for the inventory, and for either check-in or check-out services while the tenant pays for the other. This means there is only one cost that needs to be recuperated by landlords.
According to Lisa, most landlords and tenants can see the advantages of having these services managed by independent professionals.
Unbiased End of Tenancy Services from No Letting Go
To ensure the end of a tenancy goes as smoothly as possible and you retain a positive relationship throughout, using an independent property service can help resolve issues and disputes before they arise.
No Letting Go provides all the documentation needed at the start and end of a tenancy to determine how much money is deducted from the deposit. Using the latest technology, No Letting Go can advise against fair wear and tear and create reports to ensure you are fully compliant with regulations.
To see the full list of services on offer, head to the No Letting Go services page.
There tends to be a focus on the need for potential tenants to make a positive first impression to secure the best rental properties. But making a good impression is just as vital for landlords and letting agents.
To attract reliable and responsible tenants, property professionals need to demonstrate their value to establish trust and secure an agreement.
Creating a positive first impression can determine what kind of relationship you’ll have with your tenant moving forward, not to mention positioning your property as an attractive prospect for renters.
If you’re a letting agent, property professional, or landlord, we’ve got some friendly guidance on how to give a good first impression to tenants and establish trust from the get-go.
What are Tenants Looking for in a Landlord or Letting Agent?
To make the right impression, it’s helpful to think about what a tenant wants from the person or company managing their rental property.
Top of the list are reliability, honesty and being easily reachable. Whether it’s at the first viewing, at the lettings or estate agency office or the first meeting between tenant and landlord, follow these tips to make a great first impression:
Be on Time
An obvious point to start with. Tenants want to know the person managing their home is reliable and can be depended upon in an emergency. Being late to the first meeting already puts you on the back foot.
If the first meeting is an initial house viewing, it’s worth getting there a few minutes early to ensure everything is in place and the property is looking its best.
Dress Appropriately
Giving an overall impression of professionalism goes a long way in securing a tenancy agreement.
One simple way of achieving this is to dress in business-casual attire.
Know Your Stuff
As the main point of contact for tenants, you need to demonstrate knowledge about the property and local area to build trust. Before the first meeting, make sure you’ve got all the answers to potential questions to hand.
Common questions that might be asked by potential tenants include;
- Who are the current utility providers?
- What is the council tax band for this area?
- What day are the bins and recycling collected?
- Where is the fuse box?
- What are the neighbours like?
- What is the local area like?
Being able to answer these questions thoroughly and confidently will help to build a positive impression and demonstrate your experience and professionalism.
Friendly and Professional Body Language
Body language is key to making a good impression in any situation. From job interviews to meeting people for the first time, facial expressions and gestures really count.
Shake your prospective tenants’ hand while maintaining eye contact, smile, and try to display confident body language to really impress.
Stay in Contact with the Neighbours
Being in the position to introduce prospective tenants to the neighbours, or simply tell them who they will be living next door to, can go a long way in demonstrating your dedication to property management.
What are Tenants Looking for in a Property?
In addition to the way you present yourself, the way you present your rental property also has a huge impact on tenant’s initial impression. Here’s how to show your property in the best light:
Market Your Property Right
Most rental property marketing happens online these days. Be sure to regularly check and update any channels your property is advertised on to keep up a positive impression for renters.
A picture really can tell a thousand words and people expect to see clear, professional images when browsing for properties online. Any property with minimal or bad quality images will likely be dismissed instantly.
Include lots of pictures of all parts of the property and try to take them on a sunny day to show off your property in the best light.
If you’re a busy landlord or property professional, ensure your property looks the part online with a professional property appraisal. This service includes high quality photos and a record of essential details for marketing purposes, all uploaded directly to your platform. The easy route to impressing potential tenants!
Managing feedback is also important. Always reply to any complaints or queries online so that potential tenants know you are reliable and quick to respond.
Outward Appearances Matter
We’ve all heard the phrase ‘don’t judge a book by its cover’, but in reality, first appearances are important.
Make sure the exterior of your property is up to scratch. An overgrown front lawn, overflowing bins and scratched paint are likely to put people off before they’ve even stepped through the door.
Make Sure the Interior Lives Up to the Dream
When showing a prospective tenant around a property for the first time, they’re trying to imagine themselves living there.
Make sure everything is clean and tidy with minimal clutter to give the tenants as much of a blank canvas as possible to project their own visions for the future.
Consider A Moving In Gift
Whether it’s a simple, handwritten welcome card or a bunch of flowers. Providing a small gift is an easy way to demonstrate that you’re a thoughtful landlord or letting agent.
If you’re an agency managing several properties or a landlord with a large portfolio this may not be feasible. For smaller landlords however, it could be a well-received gesture that goes a long way in developing a positive ongoing relationship.
You need to assess whether a gift is appropriate from case to case. At the very least, provide an information folder with essential details about the property such as relevant contact numbers and rubbish collection days.
Ensure All Health and Safety Checks are in Place
If you can demonstrate that you are up to date with gas safety checks and Co2 regulations, your tenant will know you take your role seriously.
For landlords, demonstrating your responsibilities are being fulfilled puts tenant’s minds at ease. For example, landlords must ensure that smoke alarms are tested and working on every floor of a property. No Letting Go provide comprehensive reports which include a smoke and carbon monoxide safety section that will guarantee you meet all the requirements.
Tenants in the know will expect to see evidence and a thorough report will quell any potential reservations.
Invest in a Professional Property Inventory
Providing your tenant with a comprehensive, photographic inventory report sends the message that you don’t take shortcuts.
No Letting Go is the first choice for all types of property reporting for landlords and letting agents alike. To find out how we can help to position you as a first choice for tenants, browse the rest of the property management services on offer here.